Ratings based on 1,932 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from athens ga

Looked better in pictures

Posted Oct 16, 2017
Front desk was slow and not very helpful. Bar and pool restaurant was slow. Room was small and beds were horrible. Bathroom door wouldn’t even shut. Valets were nice enough, but they were obviously working for tips.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Central Location, Great Facility

Posted Oct 11, 2017
You can tell this hotel is newly renovated, the facilities are Beautiful and the views of the beach are fantastic. you are literally a skip from Santa Monica Pier and just across the street from the beach, lots to walk to. Breakfast is a little pricey for the food quality, and housekeeping wasn't as thorough as I would expect from a hotel of this caliber (not replacing toiletries for example) but overall we had a wonderful experience and very friendly staff. Pool facilities were pretty busy each day, very nice gym facilities onsite
Comment from Hotel Management
Oct 13, 2017 by mmc, Hotel Management
Dear Alicia, Thank your for your recent stay and for taking the time to share your experience as our guest. We are very happy to hear that you thoroughly enjoyed your stay, our services and our recently renovated facilities. Our great ocean front location is indeed the perfect starting place from where to explore all that Santa Monica has to offer. We appreciate your business and look forward to welcoming you back to the beach in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Great hotel with an amazing view

Posted Oct 9, 2017
By far best hotel I've ever stayed at, can't wait to stay here again. From the staff to the beautiful views everything was perfect which is very hard to come by these days. This hotel has blown my expectations away by exceeding them, so I would most definitely recommend this hotel to any friends and family.
Comment from Hotel Management
Oct 11, 2017 by mmc, Hotel Management
Dear Jaime, Thank you for your recent stay and for taking the time to share your experience as our guest. We are happy to know that you enjoyed your stay and our great ocean front location. We are also pleased to know that you would recommend our hotel to friends & family - thank you! We appreciate your business and hope to have the opportunity of welcoming you back in the very near future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Posted Oct 7, 2017
Gorgeous view. Awesome location, pool is nice but narrow, poolside service somewhat slow! Great drinks!
Comment from Hotel Management
Oct 10, 2017 by mmc, Hotel Management
Dear temple, Thank you for your recent stay and for taking the time to share your experience as our guest. We are so happy to know that you thoroughly enjoyed your stay, our services and our facilities. We do apologize for the lapse in service you encountered poolside and for any inconvenience this caused you - thank you for this feedback! We appreciate your business and look forward to welcoming you back to the beach in the very near future. Sincerely, Sean Steenson Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Great location, excellent staff, amenities lacking

Posted Oct 7, 2017
Pros: great location right on Santa Monica Beach/Pier. Competent, professional staff and nice fitness facilities and pool. Cons: No gift shop (or even vending machines). Dining options limited. No refrigerator in room. Could use a bit of a makeover with the traveler in mind. Overall, nice stay with a vista that is memorable in and of itself.
Comment from Hotel Management
Oct 10, 2017 by mmc, Hotel Management
Dear Mark, Thank you for your recent stay and for taking the time to share your experience as our guest. We are so happy to know that you enjoyed your stay, our services and our facilities. Please know that we do have a gift shop and it is located in the Ocean Spa. We will definitely work on improving our communication with guests regarding this important feature. Thank you for your valuable feedback. We appreciate your business and look forward to welcoming you back to the beach in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Oct 6, 2017
Our stay at Loews was great. I couldn't ask for better. The staff was excellent and met our every request. The hotel was beautiful and we had the ocean front view room. It was worth every penny. We loved every minute of our stay and would definitely go back.
Comment from Hotel Management
Oct 10, 2017 by mmc, Hotel Management
Dear BLloyd, Thank you for your recent stay and for taking the time to share your experience as our guest. We are so happy to know that you thoroughly enjoyed your stay, our services and our facilities. We are especially happy to learn that you found our staff to be friendly and efficient - thank you ! We appreciate your business and look forward to welcoming you back to the beach in the very near future. Sincerely, Sean Steenson Hotel Manager
2 out of 5
by A verified traveler from Santa Monica, CA

Disappointing

Posted Oct 3, 2017
Over $2,000 for a tiny room. Three people booked in the room, yet supplies for only 2 people. Very disappointed in the size of the room for the price. They also gouge you for another $55 for parking at the hotel PER DAY. I was a guest, for goodness sake.
Comment from Hotel Management
Oct 7, 2017 by mmc, Hotel Management
Dear Kimberly, Thank you for your recent stay and for taking the time to share your comments on your experience. Needless to say, we are disappointed to know that we failed to meet your expectations. We take great pride in the quality of services and facilities we provide but obviously we failed you in this regard. We truly regret any inconvenience this caused you. We value your business and do hope you will give us the opportunity of welcoming you back to our hotel in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury

Posted Sep 29, 2017
Luxurious and very comfortable hotel. Only downside was the very late delivery of the bottle of wine we ordered for dinner. It arrived as main course was finshing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great hotel

Posted Sep 28, 2017
Booked the hotel with little research. A pleasant and enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
very nice hotel ,beds were very comfortable close to everything beach pier restaurants we were treated well by staff they have towels to use downstairs for the beach breakfast was good with outdoor seating and had a nice view of the ocean only complaint is the 55 dollar parking fee we will stay there again when we are in santa Monica area