Ratings based on 1,853 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Misleading room categories

Posted Jul 18, 2017
Great hotel, just a shame they mislead you with the room categories. Our "sea view" room was definitely not - unless my wife held my feet whilst I leant out off the balcony!.....
Comment from Hotel Management
Jul 18, 2017 by mmc, Hotel Management
Dear Andy, Thank you for your recent stay and for taking the time to review our hotel. We are happy to know that you enjoyed the hotel but sorry to hear of the room category discrepancy you experienced. Please accept our sincere apologies for the inconvenience this caused you. We will follow-up on this issue to make the necessary corrections. We value your business and hope to have the opportunity of welcoming you back on the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Nice hotel, Best choice all around for SMonica

Posted Jul 16, 2017
Pros: See notes. Son lives in downtown LA, so this was easy to enjoy the beach and much of LA, as we spent time downtown, Marina del Ray, Bev Hills/Rodeo.
Pool area is elevated overlooking the beach with glass windscreen and multiple private fire pit sitting areas. Drink and food service very good - Amy, Julio and all the pool staff friendly and attentive.They all smiled and would often look your way as they passed to see if you needed anything, even if you were not in their section. Diedra at front desk was accommodating to our needs. Saw she and all front desk staff trying to help new arrivals. Terry the bellman often offering to give guidance, advice and service in the lobby, as was the Concierge staff. Fun to watch the activity throughout the day on the beach. Great place to enjoy sunsets and watch the pier light up. Short walk across street to beach area and bike rentals (recommended). Housekeeping team very thorough and quickly brought more Keurig pods, cups, towels etc. when needed. Wish there was a sundries store in the hotel for room snacks and sodas, as mini-bar items are very expensive (diet-coke is $5) (suggest stopping at Wal-greens). Tons of shopping and restaurants, all within walking distance. Although we didn't have small children, pool area was very family friendly. Note: the Uber app directs you to be dropped off at the lower back entrance to the hotel, not the front main entrance, so you need to put the main address in Uber. Familiar with most of the SM hotels and clearly recommend this one (Shutters, while nice is over priced and is looking a bit worn and old - and hard to beat Loew's viewing areas).
Comment from Hotel Management
Jul 17, 2017 by mmc, Hotel Management
Dear Jim, Thank you for your recent stay and for taking the time to share your experience as our guest. Needless to say, we are very happy to know that you enjoyed your stay at the beach, our services and facilities. We are especially pleased to know that the team members you mentioned by name were instrumental in making your stay more memorable - Thank you! We will gladly share your comments with them. We value your business and look forward to the opportunity of welcoming you back to the beach in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Overall Excellent Experience

Posted Jul 12, 2017
Pros: 1) Location - near pier and boardwalk/beach 2) Look and vibe of the property 3) Pool area and deck with comfy chairs and multiple firepits
Cons: Cost of valet a bit excessive -- even by SCAL standards. Most paid of any of our three hotel stays that week.
Location: Rent bikes and ride up/down boardwalk. See the "freak show" in Venice beach. Swim in the ocean -- 200 yards from hotel. Eat/shop at 3rd street.
Stayed for 2 nights during July 4th holiday week. From check-in/check-out, location, valet services, pool and bar service experience to room quality -- everything was top notch.
Comment from Hotel Management
Jul 13, 2017 by mmc, Hotel Management
Dear Mike, Thank you for your recent stay and for taking the time to share your experience as our guest. We are very happy to hear that you enjoyed our services and facilities. Our convenient beach front location is truly the best starting place to explore all that Santa Monica has to offer. We truly appreciate your comments and constructive criticism as it is through this feedback that we know how we are doing and where we can improve. Thank you ! We value your business and look forward to the opportunity of welcoming you back in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
Great views and location. Room was clean and nicely appointed. Pool was fun. Service was top notch.
Comment from Hotel Management
Jul 10, 2017 by mmc, Hotel Management
Dear Traveler, Thank you for your recent stay and for taking the time to review our hotel. We are very happy to hear that you enjoyed your stay and that you found our service to be top notch - thank you! We value your business and look forward to the opportunity of welcoming you back in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Visit to Santa Monica

Posted Jul 5, 2017
Pros: Proximity to the beach and walking distance to shopping and restaurants and of course, the Santa Monica Pier.
Location: Close to the beach, dining, and shopping, and the Santa Monica Pier.
Had a wonderful stay at the Loews Santa Monica. Enjoyed surf lessons for our boys, visiting Dodger Stadium , dining and shopping, and a private tour of LA, Hollywood, and Beverly Hills.
Comment from Hotel Management
Jul 6, 2017 by mmc, Hotel Management
Dear Traveler, Thank you for your recent stay and for taking the time to share your experience as our guest. We are so pleased to know that you and your family thoroughly enjoyed your stay, our services and facilities. Our fabulous beach front location is indeed the perfect starting point from where to explore all that Santa Monica and LA have to offer. We appreciate your business and look forward to welcoming you back to the beach in the very near future. Sincerely, Sean Steenson Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Qld...Australia

Great location

Posted Jun 27, 2017
Hotel is perfectly positioned. Great amenities. Very relaxing.
Comment from Hotel Management
Jun 30, 2017 by mmc, Hotel Management
Dear Sheryl, Thank you for your recent stay and for taking the time to review our hotel. We are very happy to learn that you enjoyed our great beach front location and had a relaxing stay. We appreciate your business and look forward to welcoming you back in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Wedding trip

Posted Jun 24, 2017
The hotel was great, perfect location. We were in town for a wedding in Malibu and enjoyed our stay!
Comment from Hotel Management
Jun 30, 2017 by mmc, Hotel Management
Dear Carrell, Thank you for your recent stay and for taking the time to review our hotel. We are very happy to know that you enjoyed the hotel, our services and facilities. We truly appreciate your five star rating - thank you! We appreciate your business and hope to have the opportunity of welcoming you back in the future. Sincerely, Sean Steenson Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
Overall the hotel is good, I wouldn't say it is the best hotel in the area but clean and nice. What makes it a good overall experience is the location!
Comment from Hotel Management
Jun 30, 2017 by mmc, Hotel Management
Dear Traveler, Thank you for your recent stay and for taking the time to review our hotel. We are very happy to know that you enjoyed your stay, our services and facilities, and especially our beach front location. We appreciate your business and hope to have the opportunity of welcoming you back in the future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

This is it!

Posted Jun 7, 2017
Pros: Staff was excellent throughout the hotel, beautiful room and within walking distance to the pier, restaurants and shopping.
Cons: None needed
Location: Wonderful location with plenty to do and see nearby; the pier, aquarium, shopping and many restaurants all within walking distance.
My husband and I had a wonderful stay. Right from the arrival with the valet, check-in, the porter and Michael at the Concierge Desk, everyone was very friendly and welcoming. My husband and I could not ask for more. We booked the oceanfront king and the view was beautiful. The room was clean, ultra-comfortable bed and filled with modern touches. We hated to leave. If you're looking for a hotel within walking distance to the Pier, aquarium, Venice Beach, restaurants, shopping, has top-notch staff and clean, comfortable rooms, this is it...just book it! You will not be disappointed!
Comment from Hotel Management
Jun 15, 2017 by mc, Hotel Management
Dear Marla, Thank you for your recent stay and for taking the time to share your experience as our guest. We are so very happy to learn that you enjoyed the hotel, your ocean view room, our services and facilities - thank you! Our convenient beach front location is indeed the perfect starting place from where to explore all that Santa Monica has to offer. We truly appreciate your business and look forward to welcoming you back in the very near future. Sincerely, Sean Steenson Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with a great location

Posted Jun 5, 2017
Trip with my son who is moving to LA for grad school in the Fall. Great spot.
Comment from Hotel Management
Jun 16, 2017 by mc, Hotel Management
Dear Traveler, Thank you for your recent stay and for taking the time to review our hotel. We are happy to know that your found our hotel to be beautiful and our location great. And, now that your son will be going to grad school here in LA, we hope to see you more often when you come to visit! We appreciate your business and look forward to the opportunity of welcoming you back to our hotel in the future. Sincerely, Sean Steenson Hotel Manager