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Reviews of Oceana Santa Monica, LXR Hotels & Resorts

5 out of 5
Oceana Santa Monica, LXR Hotels & Resorts
849 Ocean Ave, Santa Monica, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 288 out of 420 reviews" "
Rating 8 - Good. 84 out of 420 reviews" "
Rating 6 - Okay. 27 out of 420 reviews" "
Rating 4 - Poor. 9 out of 420 reviews" "
Rating 2 - Terrible. 12 out of 420 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Xinchen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can be more innovative in the dining menu.
Stayed 1 night in Mar 2024

10/10 Excellent

Maksym

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gene on Feb 21, 2024
Dear Maksym,Thank you very much for the 5 out of 5 rating. It was a pleasure having you here and we hope to see you here again in the near future. Warm regards,Eugene Portus

10/10 Excellent

Staci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property & fantastic staff! Will definitely stay again .
Stayed 3 nights in Feb 2024
Response from Eugene on Feb 21, 2024
Dear Staci,We are happy that you enjoyed your stay here at Oceana. Thank you for the kind words and we look forward to seeing you again sometime soon.Sincerely,Eugene Portus

10/10 Excellent

Jared

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is incredible in every possible way! I have stayed in so many hotels around the world and this has to be top 3! Do yourself a favour and book this hotel now!
Stayed 1 night in Jan 2024

10/10 Excellent

Rebeca, larchmont

Excellent Location !
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with clean, spacious rooms and good hotel facilities to enjoy. Extra friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Avani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Boyd

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Madeline

Stayed 1 night in Nov 2023
Response from Team Oceana on Dec 8, 2023
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future.-Team Oceana

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love this place.
Stayed 1 night in Nov 2023
Response from Team Oceana on Nov 24, 2023
Hello Mr. Kim,Thank you so much for the wonderful words regarding your stay at Oceana. We have shared your feedback with our team and looking forward to welcoming you back in the future!Please reach out to any of our team members in case of any inquiries. Kind regards-Team Oceana

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Team Oceana on Nov 16, 2023
Hello and thank you for providing such awesome reviews for our team.They have been shared with the team and we look forward to welcoming you again.Please feel free to reach out to us in the meantime for any future reservation or assistance.Team Oceana

10/10 Excellent

Cathy

Stayed 4 nights in Oct 2023
Response from Team Oceana on Nov 16, 2023
Hello and thank you for providing such awesome reviews for our team.They have been shared with the team and we look forward to welcoming you again.Please feel free to reach out to us in the meantime for any future reservation or assistance.Team Oceana

10/10 Excellent

Kan

Stayed 1 night in Oct 2023
Response from Siamak Nassirpour on Oct 31, 2023
Dear Kan,Thank you for staying at Oceana and for your favorable review. We hope to see you when your travel plans bring you back to the Santa Monica area.

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but take care selecting room type.
Great hotel with large suites. Only drawback is poor descriptions of suite types. We would have liked a room with a view, but were at the back of the hotel and the small balcony was facing the apartment building behind. Its a converted apartment building with room access from an open courtyard with central pool. As all rooms are slightly different, they don't all have desks, so I ended up working on laptop balanced on a pile of books because no rooms with desks available. Annoying for a business trip. Operated by Hilton, which I didn't notice mentioned on hotels dot com site. The two queen bed rooms are apparently very small compared to all others.
Stayed 3 nights in Sep 2023
Response from Cherylin Baines on Sep 25, 2023
Good evening, thank so you so much for providing feedback towards our property. We love to hear reviews like this so that we may better improve every guest's exercise. Thank you so much for staying here at the Oceana and we hope that we may welcome you again soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Property condition was good.
Stayed 4 nights in Sep 2023
Response from Cherylin Baines on Sep 24, 2023
Thank you so much for your kind words towards the Oceana. We strive to make every stay special and we are glad we have been able to do so. We hope to see you again soon.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Cherylin Baines on Sep 12, 2023
Good afternoon, we are so very appreciative of the wonderful feedback you have given us. It was our pleasure to assist you and we hope to welcome you back again soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Los Angeles, this place feels like home We would come back again, i LOVE this place. I enjoyed every second of it.
Stayed 1 night in Sep 2023
Response from Cherylin Baines on Sep 5, 2023
Good evening, thank you so much for your kind words towards to Oceana. We strive to make our guest feel comfortable and welcome and we are glad we were able to provide that for you. It was our pleasure to welcome you and we hope to see you again in the future.

10/10 Excellent

marllyn, revere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, and excellent customer service.
Stayed 1 night in Aug 2023
Response from Cherylin Baines on Sep 2, 2023
Good evening, thank you so much for your kind words towards the Oceana. We were very happy to accommodate you throughout your stay and we hope to welcome you again soon.

10/10 Excellent

Brandon

Stayed 1 night in Jul 2023
Response from Cherylin Baines on Sep 12, 2023
Good afternoon, we are so very appreciative of the wonderful feedback you have given us. It was our pleasure to assist you and we hope to welcome you back again soon.

10/10 Excellent

Miles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay hwre
Stayed 5 nights in Aug 2023
Response from Cherylin Baines on Aug 24, 2023
Good evening, thank you so much for your review. We are very happy to hear that you enjoyed your stay, and we hope to welcome you again soon.

10/10 Excellent

jo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cherylin Baines on Jul 19, 2023
Good evening, thank you so much for your wonderful review. We always love to see that our staff has done such a wonderful job. Please also share your reviews through Trip advisor as it would mean so much to us.

2/10 Terrible

Anne-Marie

Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Cherylin Baines on Jun 4, 2023
Good evening, we are sorry to hear our property was not up to your standards. We would love to speak with you more on your experience here at the Oceana. Please let us know the best way to reach out to you.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from -Cherylin Baines on Jan 30, 2023
Good afternoon, thank you so much for your wonderful review. We appreciate your stay with us. We hope to see you again in the future.

2/10 Terrible

Robinson

Stayed 1 night in Dec 2022

2/10 Terrible

FAITH

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Susana on Dec 17, 2022
Dear Ms. Ojo, thank you for your feedback and I apologize the room was not what you expected. Please note that all of our rooms are unique and beautiful in their layout and decor. If you have a specific type of room you were looking for we would be happy to speak with you to ensure the best accommodation for your family. Please feel free to contact us for any questions.

4/10 Poor

Marie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This hotel is not worth the price! It was very disappointing. My room was spacious and clean but had a strange setup with a tv fixed to a wall facing the beds— which is fine but the bed frame obstructs the view of the TV. Pool service didn’t really exist . It took forever to get a drink or menu . The restaurant is empty but the service was awful— I kept getting comped for meals / drinks because of service but i would have rather paid for an enjoyable meal/service. Food- ok. $32 for a glass of white wine from a screw top bottle. The staff likes to mention a terrace bar that opens at 6pm. There is no bar or service but a small area with some seats- no staff ever showed up at the “terrace bar” after waiting for 20 mins - So we left. The front desk didn’t have much knowledge on tours and offered me a pamphlet on a wine tour that was awful. For my final bill, i was charged for meals I never ate. I went to the front desk and the worker seemed annoyed to have to deal with it. She wanted to handle it without me there. When I told her I’ll wait . She refunded my credit card for an incorrect amount. When I told her it was still wrong , she again was annoyed. Finally she corrected it after trying to convince me that she would do it later. I stayed until she fixed it and then she was annoyed to print me out a copy. I paid $1000 /night for a hotel that was at best comparable to a Westin/ Hilton which is fine if it was at those prices. I would not recommend this hotel.
Stayed 6 nights in Sep 2022
Response from Tory on Oct 2, 2022
Dear Mrs. Monteleone,We are sorry to hear that you did not enjoy your time at Oceana, LXR. We strive to provide a luxurious and relaxing stay, and we sincerely apologize that we fell short during your stay with us. We hope you might give us a second chance in the future. Wishing you the best.

10/10 Excellent

Richard, San Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed rooms, comfortable beds by the pool. Friendly staff. Great location on Ocean Ave. Ice cold ac.
Stayed 4 nights in Jul 2022
Response from Tory on Jul 29, 2022
Thank you so much for taking the time to review your stay. We sincerely appreciate the kind words and look forward to welcoming you back in the future! Best Wishes,' Tory Director of Front Office

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique property. Who ever does the hiring does an in readable job bc they are all so friendly and helpful….5 star experience.
Stayed 7 nights in Jun 2022
Response from Tory on Jun 27, 2022
Thank you so much for your wonderful feedback! We truly appreciate the kind words. We are delighted to hear you enjoyed your stay and hope to welcome you back in the near future. -Tory Director of Front Office

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oceana Oasis
The Oceana is an oasis within the LA oasis that is Santa Monica. It is a retreat just far enough the hustle and bustle of downtown that you can escape or join in at will. Second time back and only more to come.
Stayed 2 nights in Jun 2022
Response from Tory on Jun 20, 2022
Thank you so much for your wonderful review. We appreciate the kind words and look forward to welcoming you back in the future! All the best, Tory

10/10 Excellent

Camila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness
Stayed 1 night in Jun 2022
Response from Tory on Jun 20, 2022
Thank you so much for your kind review. We appreciate the feedback and look forward to welcoming you back in the future. All the best, Tory

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond
Stayed 2 nights in Apr 2022
Response from Victoria on Apr 21, 2022
Thank you for taking a moment to review your recent stay with us. We appreciate the positive feedback and look forward to welcoming you back to Oceana in the future!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2022
Response from Victoria on Apr 1, 2022
Thank you for taking a moment of your time to rate your stay. I am sorry to hear that your stay was not a perfect 10. Was there something that we could have done better for you? Please let us know if you would like to share any specific details of your stay that we can improve on. -Oceana

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Tory on Jan 16, 2022
Thank you for taking the time to review your recent stay with us. We appreciate the positive response! We look forward to welcoming you back to Oceana in the future.

10/10 Excellent

Ram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, wonderful staff and beautiful room
This is our second time staying at Oceana. We have loved staying here both times. This is probably the best hotel to stay at when one is in Santa Monica. They have amazing service, spacious and clean suites, an onsite restaurant and bar that is very good, and a rooftop bar that has beautiful views of the ocean and where we enjoyed sunsets with good cocktails.
Stayed 3 nights in Dec 2021
Response from Tory on Jan 16, 2022
Thank you so much for taking the time to review your stay with us. It is always a pleasure welcoming you back to Oceana. We look forward to your next trip!!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish boutique hotel where the staff was so friendly and efficient. Every request was met with a smile. Onsite restaurant was a bit limited but there are many options in the area. Our suite was lovely and so very unique with modern decor, an extraordinary mini bar, and even a mini library of hardcover books. The only mar on our experience was the TV in the living area did not work and they were unable to fix it during our entire stay meaning we had to watch our Patriots beat Buffalo on Monday Night football from our bedroom. They comped our parking and resort fee for the issue, but we would have far preferred to have the TV working. We would return or recommend with no hesitation.
Stayed 2 nights in Dec 2021
Response from Oceana on Dec 10, 2021
Thank you so much for your kind words! We appreciate your review and look forward to welcoming you in the future. -Oceana

10/10 Excellent

Mara, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and great pool!
Stayed 1 night in Nov 2021
Response from Tory on Nov 23, 2021
Thank you for taking the time to share your thoughts. We appreciate the kind words. We hope to welcome you back in the future! -Tory Front Desk Manager

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Очень красивый уютный отель.
Stayed 1 night in Nov 2021
Response from Tory on Nov 23, 2021
Thank you for taking the time to review your stay. We appreciate the kind words, and look forward to welcoming you back in the future. -Tory Front Desk Manager

10/10 Excellent

Volodymyr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Это тот отель, где чувствуешь себя как дома на другом континенте.
Stayed 2 nights in Nov 2021
Response from Tory on Nov 23, 2021
Thank you so much for the kind words! We appreciate you taking the time to review your stay. We look forward to welcoming you back in the future. -Tory Front Desk Manager

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious, clean, safe, quiet.
Stayed 2 nights in Nov 2021
Response from Tory on Nov 23, 2021
Thank you so much for taking a moment to review your stay with us! We loved having you and your family, and look forward to welcoming you back in the future. -Tory Front Desk Manager

10/10 Excellent

Isaiah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really nice and the rooms were extremely nice.
Stayed 1 night in Nov 2021
Response from Tory on Nov 23, 2021
Thank you for taking a moment to share your thoughts. We appreciate the kind words and look forward to welcoming you back in the future. -Tory Front Desk Manager

10/10 Excellent

Yu

Stayed 1 night in Oct 2021

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Oceana on Oct 30, 2021
Thank you again for staying with us at Oceana! We hope to welcome you back in the future. All the best, Oceana Team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The poll area can not accomodate the amount of guests - if you don't wake up at 7 am and save a chair the likeliness of getting one is very slim
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and luxury property - quality of property and service was very high
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
I think pictures are misleading and paid for ocean view but could not see ocean unless you hung out side window. This is also an Expedia problem as Expedia not describing ocean view vs. ocean front. Twice i paid for Ocean front and hotel did not honor.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique hotel with a family feel. Everyone knows your name and your needs. All the staff was extremely cordial and helpful with plenty of tips about activities and food in the area. There was an attention to detail I have never seen. The suites are LARGE. Housekeeping came in daily and never missed a spot. The room was cleaned with care. Even the little details of how they folded towels to where the placed them. The location is perfect. I walked everywhere. Close to shops, the pier, the beach, and restaurants. Only thing missing was an ice machine…I’m an ice eater. However I called down and someone brought a bucket of ice right up. I have told everyone about my stay and can’t wait to go back!
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property has a very unique vibe which we loved. Unfortunately being served food can sometimes take hours, very slow service there. Food was great whenever it finally arrived though. Overall good stay
Stayed 7 nights in Jul 2021

10/10 Excellent

Jodi

Stayed 2 nights in Jun 2021