Ratings based on 869 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Calgary, Alberta Canada

Way too many hidden fees.

Posted May 24, 2017
Pros: Beautiful hotel, friendly staff, great location, free bikes.
Cons: Not Include the extra fees in your room rates so there are no surprises.
Location: Awesome. Great for restaurants, and my wife says great for shopping :) I would highly recommend Cha Cha Chicken.
Beautiful hotel, friendly staff, great location, free bikes (this surprised us). We had a great time. It was just unfortunate that there were so many little fees on our bill when we left. The extra charges for a 4 day stay came to $350 US. Some of them were $45 daily parking, $5 daily parking surcharge, $26 daily resort fee. There were more little charges but I don't have the bill anymore.
3 out of 5
by A verified traveler from New York, NY

Great location, but very thin walls.

Posted May 20, 2017
The hotel had the perfect location. The staff was very friendly and helpful. Unfortunately the walls were incredibly thin. We could hear next door's conversation very clearly. It wasn't even loud chatting. So if you are sensitive to noise.. this is not the hotel for you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Clean hotel with beautiful amenities in great location!
Comment from Hotel Management
May 17, 2017 by Aaron, Hotel Management
We appreciate your comments and hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Extremely glamorous and luxe hotel, extremely close to the beach. Can't recommend highly enough.
Comment from Hotel Management
May 17, 2017 by Aaron, Hotel Management
Our hotel is steps away from the beach and we're glad you had the opportunity to enjoy our hotel ans area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach

Posted May 2, 2017
Expensive but a nice place if you want to be close to Venice and Santa Monica
Comment from Hotel Management
May 17, 2017 by Aaron, Hotel Management
We are steps away from both areas and glad you enjoyed your stay! We encourage you to take our beach cruisers next visit if you didn't take one this past trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and good location to the beach.

Posted May 1, 2017
Pros: Distance to the beach.
Cons: Nothing
Location: Within walking distance to the beach and pier.
If you are wanting to stay within walking distance to the Santa Monica beach then this is a really good option. Clean, comfortable and the staff was really nice.
Comment from Hotel Management
May 17, 2017 by Aaron, Hotel Management
Fanatic to read these glamorous comments! We hope you had the chance to use our beach cruisers!
5 out of 5
Recommended
for Everyone
by A verified traveler from boise, id

Posted Apr 1, 2017
Lance the concierge was very nice and helpful. Hotel was top notch and a great price. It was clean and beautiful. Only down, the food was good but the choices were limited.
Comment from Hotel Management
May 17, 2017 by Aaron, Hotel Management
Thank you sharing your experience with Lance, he's a great asset to our hotel! We are revamping all of our restaurant and bar menus within the next week, and hope you have the chance to experience us again!
4 out of 5
by A verified traveler from Ft Lauderdale, FL

Trendy hotel convenient to beach, pier and 3rd St

Posted Mar 27, 2017
Pros: Location, stylish décor, high energy.
Cons: More amenities you'd expect from a hotel of this caliber.
Location: Pier, 3rd Street Promenade, strand, restaurants, beach
Stayed here over spring break as were looking for a place central to Santa Monica activities. Fun, funky design and comfortable rooms with nice views, modern furniture and renovated marble bathrooms. Trendy patio / pool area nice for breakfast or late night. Fun bar area with a good happy hour. Could tell this was an older facility with a lot of cosmetic improvements. Room was missing amenities I'd expect for a hotel in this price range. Only two bath towels and two small water glasses per room with no complementary water. Robes were thin and no slippers provided. No ice bucket or ice maker on floor. Over perfumed scent in the main lobby. Very stylish but would have liked more substance.
2 out of 5
by A verified traveler

Posted Feb 21, 2017
Check in not on time because the room is not ready. Waited long time.
5 out of 5
by Phuong

This traveler left a rating score only Posted Feb 15, 2017 on Hotels