Ratings based on 899 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2017
We had a small issue with our room but the manager Brenda took care if it right away for us. Very nice ambience in the lobby and pool area and nice dj on the weekend.
Comment from Hotel Management
Sep 10, 2017 by A. Anavim, Hotel Management
We're glad to hear we were able to resolve your issue. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

A Nice Start to a California Vacation

Posted Sep 6, 2017
We had a very enjoyable stay at the Viceroy. The staff were exceptionally friendly and helpful and the hotel had a good vibe and energy. The rooms were stylish, comfortable and clean and the hotel is in a good location close to the beach, central shopping area and restaurants. It was easy to get around and a short bike ride to Venice beach and all along the bike path on the beach is a great way to start the day. I would definitely stay here again.
Comment from Hotel Management
Sep 10, 2017 by A. Anavim, Hotel Management
Thank you for the wonderful comments! We look forward to you joining us again in the near future.
3 out of 5
by A verified traveler from vancouver

Lobby nice but rooms cramped

Posted Aug 30, 2017
Close to beach and shopping but room wasn't very comfortable for 4 of us and pool area cramped and tight. Not great for kids.
Comment from Hotel Management
Sep 10, 2017 by A. Anavim, Hotel Management
Thank you for sharing your feedback as it's important we understand all of our guest needs. Have a wonderful weekend and we hope to see you again in the near future.
3 out of 5
by A verified traveler

Expensive hotel with great staff.

Posted Aug 23, 2017
Pros: The fantastic staff.
Cons: Refridgerators for personal use, microwaves. Parking fees are way high and not disclosed until after the deal is done.
I had to cancel my stay due to the death of my father so I could stay with my Mom. It required a lot of running to get documentation. I realize people cheat the system so the hotel had to protect itself I suppose. It took a few hospital staff to finally find who and how I could get proper documentation. The hospital was very kind.
Comment from Hotel Management
Sep 10, 2017 by A. Anavim, Hotel Management
We appreciate your feedback and on behalf of Viceroy Santa Monica we send our condolences to you and your family.
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Great hotel next to the beach

Posted Jul 18, 2017
Amazing stay in Santa Monica. Hotel has all you need, staff is friendly and responsive. All facilities in short walking distance. Perfect for a family with kids (2 pools). Only negative point: the pool/outdoor area can be rented for private events meaning limited access for hotel guests
Comment from Hotel Management
Sep 2, 2017 by A. Anavim, Hotel Management
Thank you for choosing to stay at Viceroy Santa Monica. We will certainly review the opportunities regarding our pool closures. We hope to see you again in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Bellevue, WA

Great hotel

Posted Jul 10, 2017
Very nice boutique hotel near the waterfront. Nice location. Good for kids with swimming pool. Nice gym. Very positive experience. ... but it's not cheap :) Buy from Expedia.
Comment from Hotel Management
Sep 2, 2017 by A. Anavim, Hotel Management
Thank you for choosing to stay at Viceroy Santa Monica. We hope to see you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommended!

Posted Jul 10, 2017
Really nice building, nice pool area, great staff, awesome proximity to the beach, bikes were a nice bonus! Would definitely stay there again, no question.
Comment from Hotel Management
Sep 2, 2017 by A. Anavim, Hotel Management
Thank you for choosing to stay at Viceroy Santa Monica. We hope to see you again in the near future!
4 out of 5
Recommended
for Families
by A verified traveler

Modern and welcoming hotel close to the beach

Posted Jul 6, 2017
Pros: Always willing to please- from the concierge to the front desk staff to the pool service- we had great experiences.
Cons: no
Location: We loved the complimentary bicycles to bike the boardwalk as well as the Santa Monica Pier and just walking to all the amazing restaurants nearby.
Staff was amazing and very accommodating. Laid back with great service
3 out of 5
by PADMA

Good location

Posted Jun 21, 2017 on Hotels
Stay was okay but no tea coffee maker in the rooms . One pot of very weak tea cost 25 dollars ! Also no shower caps .
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 14, 2017 on Hotels