Ratings based on 1,580 Verified Reviews

3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Atlanta

Perfect location for Santa Monica visit

Posted Jan 5, 2018
This clean hotel has a prime location in Santa Monica - just steps away from the pier and the Third Street promenade. The only downside is the large amount of homeless people that congregate in the area, but that seems to go with the territory in Santa Monica and LA in general. We never felt unsafe. I'd definitely stay here again.
Comment from Hotel Management
Jan 15, 2018 by Rob, Guest Services, Hotel Management
Thank you for the excellent 4 star review! We're happy you enjoyed the location, felt comfortable, and hopefully will return in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Tahoe

Nice.. but...

Posted Jan 2, 2018
Pros: Location.
Cons: See above.
Location: The excellent Santa Monica location is outgrowing its appeal.
Getting there is half the fun (my doctor said I wasn't getting enough stress... so finding the entrance helped). We arrived at check-in time... not enough staff to get our bags to our room... we dealt with it later. TV and some of the lighting required a technician to fix. The location, however, was right by the world famous Santa Monica pier.
Comment from Hotel Management
Jan 10, 2018 by Rob, Guest Services, Hotel Management
Thank you for the great feedback Kicker, we apologize for any issues you experienced upon your arrival. We hope that overall you had a most enjoyable stay and will be our guest again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Near perfect!

Posted Dec 28, 2017
Hotel was in a perfect location, beautiful, convenient, and accommodating. Staff was amazing (especially my bartender). The price of parking on top of the room rate is the only thing that was disappointing about this place.
Comment from Hotel Management
Jan 7, 2018 by Rob, Guest Services, Hotel Management
Thanks for the great review! We let Jessica know you thought she was amazing!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice hotel great location

Posted Dec 15, 2017
Pros: comfort and location
Cons: not really
Location: heart of town..half a block to the pier/beach across the street from Promenade and lots of fine restaurants
older hotel well maintained. great staff from valet to bellman to front desk. food service limited to breakfast. enjoyed the large lobby which include oversize table which for me worked great during my 8 day stay for work in the nearby courthouse.
Comment from Hotel Management
Dec 21, 2017 by Rob, Guest Services, Hotel Management
Great Review, Michael. It's great you were able to take advantage of the large lobby for your work. We look forward to welcoming you back again in the future!
2 out of 5
by A verified traveler

Homeless everywhere

Posted Dec 12, 2017
Booked king but gave queen. Said Expedia over sold. Homeless everywhere, didn’t feel safe to walk at night.
Comment from Hotel Management
Dec 21, 2017 by Rob, Guest Services, Hotel Management
We're sorry to hear that your experience did not live up to your expectations, we hope to have another opportunity in the future to serve you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Block from beach. Clean hotel. Nice staff.

Posted Dec 12, 2017
Hotel was great for purpose. Block from beach. Clean rooms. Friendly staff. Not a bunch of amenities but they have small gym and bar.
Comment from Hotel Management
Dec 15, 2017 by Rob, Guest Services, Hotel Management
It looks like we nailed all the positives; location, cleanliness, staff, that's great to hear!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indonesia

Perfect location! Near the Pier & Shopping Center

Posted Dec 9, 2017
Pros: The location is perfect!
Cons: Only stayed there for 1 night so cant really say anything. all was good. they have self laundry service too
Location: beach, pier, night market, park, food truck, large shopping complex
I didnt expect the location would be so perfect. Beach at the back door and shopping center at the front. Amazing
Comment from Hotel Management
Dec 15, 2017 by Rob, Guest Services, Hotel Management
Hi Jessica! This is a great review of our property, we really appreciate your feedback. We're glad all was good with your stay, and we hope you can come back again in the future. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from West Vancouver

Close to beach restaurants bars and shopping

Posted Dec 7, 2017
Great location right across from the pier and practically next door to ivy on the Beach restaurant,, warm welcome and nice clean room and the hotel staff were terrific
Comment from Hotel Management
Dec 16, 2017 by Rob, Guest Services, Hotel Management
Peter, That's one heck of a review! We're thrilled, thank you greatly!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
Convenient location. Close to beach and 3rd St Promenode.
Comment from Hotel Management
Dec 12, 2017 by Rob, Guest Services, Hotel Management
Thank you for the quick and to the point review. We love our location, and its great to hear you did as well!
5 out of 5
by Michael

Posted Nov 27, 2017 on Hotels
Comment from Hotel Management
Dec 16, 2017
Woohoo!~