Room, 2 Queen Beds, Non Smoking | Minibar, desk, blackout drapes, iron/ironing board

Reviews of Days Inn & Suites by Wyndham Santa Rosa

2 out of 5
Days Inn & Suites by Wyndham Santa Rosa
2255 Historic Route 66, Santa Rosa, NM

Reviews

6.6
Rating 10 - Excellent. 198 out of 911 reviews" "
Rating 8 - Good. 257 out of 911 reviews" "
Rating 6 - Okay. 192 out of 911 reviews" "
Rating 4 - Poor. 146 out of 911 reviews" "
Rating 2 - Terrible. 118 out of 911 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for the night. The clerk was very pleasant.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Valerie,We are delighted to hear that you found our staff friendly and welcoming during your stay. Your feedback is appreciated, and we hope to welcome you again in the future for another enjoyable visit.

4/10 Poor

kathryn

Traveled with pets, Traveled with family
It was dirty
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello kathryn,I'm sorry to hear that cleanliness fell short of expectations during your stay. Your feedback is valuable for our continuous improvement. We encourage guests to reach out to our management team directly to address any concerns.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stopped during a cross-country road trip. Area was a bit run-down and at first it didn't look thr the motel was open. But our room was clean and very spacious (a plus when traveling with a family!), and we had a very quiet night. Breakfast was mediocre though and several items ran out and weren't replenished in a very timely manner.
Response from Manager on Mar 27, 2024
Hello Amanda,We appreciate you choosing our hotel during your road trip. We're glad to hear that you found your room clean and spacious. Your feedback on breakfast will be shared with our team for improvement. Thank you for sharing your experience with us.

8/10 Good

Randle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Randle,We are delighted to hear that you enjoyed your recent stay with us! Please feel free to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon.

10/10 Excellent

PRAVEEN KUMAR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello PRAVEEN KUMAR,We are pleased to hear that you found our hotel to be in a convenient location for your stay. Our team strives to provide a prime setting for our guests to enjoy their time in our city. If you have any further feedback or questions, please do not hesitate to reach out to us.

8/10 Good

Andy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Andy,We are pleased to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we strive to offer competitive rates for our guests. We hope you had a wonderful stay overall and look forward to welcoming you back in the future.

10/10 Excellent

Jo Ellen

Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Jo Ellen,We're thrilled to hear you had a fantastic experience at our hotel! If you have any more wonderful memories to share, please do not hesitate to reach out to us.

8/10 Good

Pedro

Business traveler
Liked: Cleanliness, staff & service
The door was difficult to open, it seemed that it was stuck, it was difficult to open it inside and out. The rest was fine, the room was clean, everything was fine. Thank you
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Pedro,We appreciate your feedback and are glad to hear that you found the room clean and enjoyed your stay overall. We will address the concern about the door to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Patricia, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Roberto, Corona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Roberto,We are sorry to hear that you had a less than satisfactory experience during your recent stay at our hotel. We appreciate your feedback as it helps us to improve our services. We encourage you to reach out to our management team directly so they can address your concerns and provide appropriate assistance.

10/10 Excellent

Daryl

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Daryl,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we are delighted to hear that you enjoyed your time with us. Please feel free to reach out if there is anything else we can assist you with. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both staff members (women) were welcoming and professional. The room was clean and recently remodeled.
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Nikki,Thank you for taking the time to share your positive feedback regarding our welcoming and professional staff members. It's great to hear that you found your room clean and recently remodeled. We strive to provide a pleasant and comfortable stay for all our guests and we're delighted to have met your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed polite staff and very quiet!!
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Charles,Thank you for taking the time to share your positive experience with us! We're glad to hear that you found our bed comfortable, our staff polite, and enjoyed the peaceful atmosphere. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Hector

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Hector,We're stoked to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back soon!

6/10 Okay

Crystal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hard pass
Room was definitely a oilfield worker room complete with grease stains on couch, door that did not work correctly, dead batteries in remote, mold in shower and tile just laying on floor with no thin set to hold it down and no grout between
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Crystal, Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. We appreciate your feedback and will address the issues you mentioned to ensure a better stay for our future guests. Please feel free to contact our management team for any further concerns.

10/10 Excellent

Katelin

Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Katelin,We're thrilled that you had a wonderful experience at our hotel! We strive to provide excellent service and it's rewarding to know that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Karen

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Karen,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Boyton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Boyton,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience overall. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. Your feedback is important to us, and we look forward to the opportunity to welcome you back in the future.

10/10 Excellent

clemente

Liked: Cleanliness, staff & service, property conditions & facilities
super clean
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello clemente,Thank you for your feedback regarding the cleanliness of our hotel. We take great pride in providing a clean and comfortable environment for our guests. We appreciate your positive comments and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Timisha, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was exceptionally clean and had breakfast ready to go, coffee wasn’t ready though and we just skipped it. Has good parking for large vehicles and right off the freeway, perfect for a last minute stop. Very grateful
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Timisha,Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're pleased to hear that you found our hotel exceptionally clean and appreciated the convenience of our location. We apologize for any inconvenience caused by the coffee not being ready and appreciate your understanding. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Becky,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Ruth

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy
The absolute filthest place i have ever stayed. The bed had a big black stain the center of it. The floors were dirty. The linens souled and unravelling. The shower was wired wrong, so cold was hot and hot was cold. The font door doesn't close properly and the chair had dirt all over
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Ruth,Thank you for taking the time to share your experience. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will use it to improve our services. Please contact our management directly so they can address your concerns.

10/10 Excellent

Illia

Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
Hello Illia,We are delighted to hear that you had a wonderful stay with us! It was a pleasure having you as our guest. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back in the near future for another enjoyable experience.

4/10 Poor

Vivek

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Avoid if you can
Very ok. Had the smell like room was closed for many days. There was no hot water
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Vivek, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the issues you mentioned with our team. Thank you for bringing this to our attention.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Alexandra,We are thrilled to hear that you had a wonderful stay with us! It was our pleasure to serve you. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience!

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Maria, We're sorry to hear that you did not have a pleasant experience during your stay. We encourage you to reach out to our hotel directly so that we can address any concerns you may have had. We value your feedback and strive to provide exceptional service to all of our guests.

10/10 Excellent

Claudia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was perfect for the time I needed to spend there
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Claudia,Thank you for your feedback! We're glad to hear that our hotel met your needs during your stay. We strive to provide a comfortable and convenient experience for all our guests. Should you have any future accommodation needs, we would be delighted to welcome you back.

6/10 Okay

William

Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello William, We appreciate you choosing our hotel for your stay. If there are any concerns or issues you would like us to address, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to improve your experience in the future.

10/10 Excellent

Mildred M

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Mildred M,We are thrilled to hear that you had a perfect 10 experience during your stay! We sincerely appreciate your support and hope to welcome you back soon for another exceptional visit. Please don't hesitate to reach out if there is anything else we can assist you with.

8/10 Good

Jeffrey

Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Jeffrey,We appreciate you choosing our hotel for your stay. If there is any specific feedback you would like to share, we encourage you to reach out to us directly. We value your experience and want to ensure we address any concerns to enhance our services.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast In and Out, Good Bed, Warm Room, Dog Friendly
Very warm and comfortable room, for a night we got 4 inches of snow! It was nice to get some hot coffee in the morning and wait until 11am before hitting the road. The staff is friendly and the dog area is nice, BUT, it needs to be fenced in. Very nerve racking, walking two dogs in a small area with no fence away from the vehicles.
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Rita,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay with us and found our rooms warm and comfortable. We appreciate your kind words about our friendly staff and amenities like hot coffee. Your suggestion regarding the dog area is duly noted, and we will certainly take it into consideration for future improvements. Guest satisfaction is important to us, and we appreciate your input.

8/10 Good

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
The way the door handle worked was strange. Couldn't get in at first. The room and bed were large. It was what we needed.
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Rosanne,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the door handle and appreciate your understanding. We're glad to hear that the room and bed met your expectations and provided you with what you needed. Should you have any further concerns, please feel free to contact our management directly.

10/10 Excellent

Susovon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Renovated Rooms , Lots of extra touch which you will be amazed , nice breakfast , We will chose this property in future as well .
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Susovon,Thank you for your kind review! We are delighted to hear that you enjoyed our clean and renovated rooms, as well as the extra touches that we provide. We are glad that you found our breakfast to your liking and appreciate your loyalty. We look forward to welcoming you back in the future!

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and very peaceful for a small town. The staff was friendly.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Maria,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you enjoyed the peaceful ambiance of our hotel and found our staff friendly. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Omar

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Omar,We're sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us directly with any specific feedback, as we always strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick overnight stay as we headed across the country.
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Nicole,Thank you for choosing our hotel for your overnight stay during your cross-country trip. We appreciate your positive feedback and are glad to hear that you found our place to be a great option. Our team always strives to provide a pleasant experience for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

LARRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello LARRY,Thank you for rating our hotel with an 8 out of 6! We appreciate your positive feedback and are delighted to hear that you had a great experience during your stay. Should you have any further comments or suggestions, we encourage you to reach out to us directly so we can address any issues. We hope to welcome you back in the future for another exceptional stay.

6/10 Okay

Rene

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
👎
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Rene, Thank you for taking the time to share your feedback. We appreciate your rating and apologize for any inconveniences you experienced during your stay. We strive to provide a pleasant experience for all our guests and we will take your feedback into account to improve our services. Please feel free to contact our management team directly to discuss your concerns further.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Holly,Thank you for sharing your review with us. We are sorry to hear about your experience at our hotel and understand your frustration. We strive to provide a satisfactory stay to all our guests and apologize for any inconveniences you encountered. We value your feedback and will take it into consideration to improve our services. Please feel free to contact our management team directly to discuss your concerns further.

10/10 Excellent

Christine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and beds were great
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Christine,Thank you for your feedback! We are delighted to hear that you found our hotel to be clean and that you enjoyed our comfortable beds. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Michelle,Thank you for taking the time to leave feedback about your recent stay. We appreciate your high rating and value your opinion. If there is anything else we can assist you with, please do not hesitate to reach out to our team. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Vernard Holton,

Stayed 2 nights in Oct 2023
Response from Manager on Nov 11, 2023
Hello Vernard Holton,,Thank you for choosing to stay with us and providing your feedback. We appreciate your rating and are glad to hear that you had a positive overall experience. If there's anything specific you'd like to share or discuss further, please reach out to our management team directly. We value your input and hope to welcome you back in the future.

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and clean. If ever in Santa Rosa again, I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Bonnie,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back in the future.

10/10 Excellent

Garey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve previously written a 5 star review for the Days Inn & Suites by Wyndham Bernalillo, now I’m writing for the Santa Rosa location. I can tell you it’s the same results across the board. Obviously management is doing a great job to ensure the same amount of quality you should expect! The rooms are clean, the staff is friendly and considerate, and the breakfast was good. Unfortunately, my family didn’t get to go to the pool this time, but it sure looked nice. I have nothing negative to say about this location or Days Inn & Suites by Wyndham. You always get a good quality deal from them.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Garey,Thank you for your kind words and for being a loyal guest of Days Inn & Suites by Wyndham! We truly appreciate your continued support and are thrilled to hear that our Santa Rosa location met your expectations. We strive to provide clean rooms, friendly service with every stay. Pleass keep us in mind for a future visit.

2/10 Terrible

MariLynn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked into the room and was met by about a dozen flys. When I asked the women at the check-in she suggested that I use the local 4 page newspaper as a swatter. Upon further inspection most things were dusty sinks were dirty, found a spider in the shower curtain and what I can only describe as bug droppings on the night stand. If these things don't matter to you have a great stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello MariLynn, We apologize for the inconveniences you experienced during your stay. Please be assured that we will address these issues promptly to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention.

8/10 Good

Monica

Traveled with partner
Liked: Staff & service
Check in was easy. Staff is friendly and helpful.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Monica,Thank you for your kind feedback! We're delighted that you found our check-in process easy and our staff friendly and helpful. We appreciate your positive comments and hope to exceed your expectations during your stay with us.

8/10 Good

daniel

Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello daniel,Thank you for choosing our hotel for your recent stay. We sincerely appreciate your feedback and are glad to hear you had an overall pleasant experience. Please feel free to reach out to our management team directly to discuss any specific concerns or suggestions for improvement. We value your input and hope to welcome you back in the future for an even better stay.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Frances,Thank you for your excellent rating! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future.

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Stay in Santa Rosa
Was pleasantly surprised by how clean the room was given the exterior and location. Room was totally new, clean, comfortable. If you're visiting Santa Rosa or just passing through as I was, this is a solid value stay in the area. Would stay again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hi Christopher,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and great value for money so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

jen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Manager on Oct 13, 2023
Hello jen,Thank you for sharing this honest review and feedback about our hotel. We hope to see you again in the future.