Ratings based on 480 Verified Reviews

2.5 out of 5
35% of guests recommend
2.8 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from santa rosa CA

Absolutely the dirtiest place I have ever stayed

Posted Oct 2, 2017
Drug deals going on in the parking lot shady people do not stay at this place
Comment from Hotel Management
Oct 5, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
2 out of 5
by A verified traveler from denver

Don't do it!

Posted Sep 24, 2017
Pros: nothing
Cons: staff, security
Location: Sam's cafe! Great breakfast.
Shady people at this location. Individuals riding around on bicycles(homeless) asking for money. Not a safe place to stay. spend the extra money and feel comfortable. I attempted to check out in the morning and the office was locked, but someone was inside at the desk. I knocked several times but the individual would not acknowlegde me at the door. Really? Don't book this motel!
Comment from Hotel Management
Sep 26, 2017 by Hotel Management, Hotel Management
Aaron, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Santa Rosa, CA

Avoid, when possible

Posted Sep 22, 2017
This was the only open hotel in the area and we were somewhat desperate. The room had no towels, the bathroom had ants, and there were people in the adjacent room who were up all night. The lady was screaming and at one time was thrown or jumped on the bed which shook our adjoining wall and therefore our bed. There were also people outside smoking cigarettes in the stairwell all night. Our smoke detector was even covered by a plastic bag. Not even close to worth the money we paid for it. Unfortunately this was our first (and last) experience with this hotel brand.
Comment from Hotel Management
Sep 24, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
2 out of 5
by A verified traveler from San Diego, CA

Better Options Available

Posted Sep 11, 2017
Cons: Gut and refinish rooms, with new, working appliances.
Location: Convenient to fair grounds.
Carpet should have been changed out a few years ago. Room severely in need of remodeling. No utensils provided in kitchen. Not even cups for water provided. Refrigerator would not even keep milk cold, had to throw it out in the morning after putting it in the refrigerator about 6 hours earlier. Requested that it be fixed. It was not during my stay.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Chris, I apologize that we failed to provide you an exceptional stay. We are sorry our staff did not respond to your needs and the inconvenience it caused. Your comments have been shared with our department heads to come up with an action plan for better training of our staff. We also apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this service to you at a minimal fee. I hope you will return so we can make it up to you. Sincerely, General Manager
1 out of 5
by A verified traveler

Booking was cancelled for not calling ahead

Posted Sep 5, 2017
Booking was cancelled for not calling ahead. The confirmation didn't say anything about calling before to check-in. This hotel is a sham
Comment from Hotel Management
Sep 7, 2017 by General Manager  , Hotel Management
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
2 out of 5
by A verified traveler from Bay area

Disappointing

Posted Sep 5, 2017
Chose the hotel based on location, existing rating and breakfast provided. I learned while checking in that the breakfast provided was less than even a basic Continental breakfast. This was provided in the office lobby which was barely big enough for 10 people including those waiting at the lobby desk. Being disappointed continued in the room that had a lingering odor, not sure what it was, dirty bathroom floor and no wash cloth provided. I hadn't stayed in an extended stay for a few years but thought they offered the basics of a shampoo and conditioner, they didn't! Office staff would also not provide a receipt upon check out and that I would have to get one from Expedia. Was I expecting too much for the cost? I think not, imho and extensive travel experience.
Comment from Hotel Management
Sep 7, 2017 by General Manager  , Hotel Management
Harry, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and breakfast teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Aug 30, 2017
Checking in problematic. Did not feel safe. Clerk was handing out keys without checkn id's. Apparently keys were deactivating. Fire alarm went off, think people next door were smoking and fire dept had to check rooms.
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Please know our top priority is the safety and security of our guests and employees. Our staff is reliable and well-trained, and we assure you we are investigating these issues. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
3 out of 5
by A verified traveler from Canada

Posted Aug 28, 2017
Cons: Lots of trash and cigarette butts in the parking lot and stair wells. Some guests smoking in "non-smoking" rooms
Room OK, but outside (stairs, parking lot) dirty - lots of cigarette butts, trash
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Richard, thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
1 out of 5
by A verified traveler

Horrific incounter

Posted Aug 28, 2017
Hotel overbooked and and was pretty rude when we got there. The. Attendant basically said her is the number to call Expedia. While I was on hold with Expedia my friends who did get a room came asking for towels there were non in the room. The front desk basically said they wee non they needed to be washed. The maid when by with cart full of dirty towels and was smoking. The location was getto. The fact we didn't get a room was a positive. Expedia rebooked us at the Sandman and it was clearly a better move Night and Day. I am completely shocked this hotel is even associated with the Marriot change it was very seeded gross and neglected.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
First of all, please accept my sincerest apologies that we were unable to accommodate you and the way we responded to your queries. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. We are truly sorry and hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Aug 21, 2017
Very run down. Old and tired. Would not stay there again. very noisy.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Please accept our apologies for not meeting your expectations. We appreciate your feedback about the condition of the hotel and have shared it with the appropriate individuals in our organization who are finalizing our future refresh. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager