Ratings based on 463 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel close to the beach and main street

Posted Oct 1, 2017
Very cousy Spa center,great atmosphere in hotel,big area for sunbeds,every day different events.
Comment from Hotel Management
Oct 11, 2017 by Beate, Hotel Management
Dear client, Thank you very much for your kind feedback. Your comments will help other clients to choose the right accomodation. Kind regards Beate
4 out of 5
Recommended
for Everyone
by A verified traveler from TORONTO

Santa Susanna Trip

Posted Sep 14, 2017
Pros: Everything about hotel was great
We had a excellent time in this hotel. Great assortment of food, large hotel. Reception staff Robert from Holland was excellent. We recommend this hotel.
Comment from Hotel Management
Sep 16, 2017 by Beate, Hotel Management
Dear client, Thank you very much for your nice review. It is fantastic to know that you have had an excellent time and that you plan to return to our Hotel. We will share your comment with our team, specially with Robert. Many thanks again. Kind regards Beate
5 out of 5
Recommended
for Everyone
by A verified traveler from northern ireland

Lovely hotel and facilities

Posted Sep 11, 2017
Great stay. Facilities excellent and all staff very helpful. I have coeliac disease and restaurant staff were excellent providing bread and special toaster. Manager walked around with me at dinner to advise which foods were safe! Food was excellent
Comment from Hotel Management
Sep 16, 2017 by Beate, Hotel Management
Thank you very much for taking the time to post on your review of your recent stay with us. We are very satisfied to know that the service provided by our team was so great. You specially mentioned our good restaurant service. Be sure that we share your comment with the responsable of our restaurant. Our entire team look forward to welcome you again in our Hotel. Kind regards Beate
5 out of 5
by Adi

The BEST hotel in Santa Sussana !!!

Posted Aug 22, 2017 on Hotels
The BEST hotel in Santa Sussana !!!
Comment from Hotel Management
Aug 30, 2017
Dear client, Thank you very much for your excellent rating in Expedia. We hope to welcome you again in the near future. Kind regards Beate
5 out of 5
by Lucy

hotel review

Posted Aug 18, 2017 on Hotels
fourth stay at this hotel. This time we had a basic room, although small ish it was fine for the amount of time we spent in it. The lady when we checked in was very helpful in that we did not want the room we had been allocated as it was on the side of the hotel looking directly at neighbouring hotel balconies. She found us a room at the back over looking the hills. The bar staff were fab but my main gripe this visit was the entertainment, in my opinion had really worsened. The absence of the most of the entertainment team from last year was disappointing. The new set were nowhere near as good as previously. The shows were lack lustre. Apart from that a good stay again.
Comment from Hotel Management
Sep 4, 2017
Dear client, Thank you so much for your informative review We are delighted to read that this is the fourth time you visit our Hotel. It is great to know that you appreciate our service. It seems you were not very happy with our entertainment, the last time you spend your holidays in our Hotel. We will share your comments with our entertainer-team in order to improve. Please accept our apologies. Nevertheless we hope that this little inconvenience do not present no impediment to visit again our Hotel in the next future. Kind regards Beate
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2017
Large hotel with excellent facilities. Good day and night time entertainment. Close to the beach: Excellent food
Comment from Hotel Management
Sep 16, 2017 by Francesc Xavier Casas - Director, Hotel Management
Thanks for your comments. We will pass your good ratings to our team.
5 out of 5
by Araksi

Posted Jul 1, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017
Dear client, thank you so much for having taken the time to send you positive rating. We are very happy to know that you have had an excellent stay in our Hotel. The whole team would be glad to welcome you again in our Hotel. Kind regards Beate
5 out of 5
by NICOLETA

wonderful holiday

Posted Jun 28, 2017 on Hotels
My holiday was wonderful
Comment from Hotel Management
Jul 3, 2017
Dear guest, thank you for your comment. We are pleased to know that you enjoyed your stay. We remain at your disposal for another time in the future. Kind regards Anna M. Pla - Dept. Reserves Aqua Hotel Aquamarina & spa
5 out of 5
by A verified traveler

Superb location ...4* +

Posted Jun 22, 2017 on Hotels
Just come back from staying here at this superb hotel would totally enjoyed our stay great family hotel with children of all ages .. Where your single .. Couple . Or just looking for a nice jet away .. Every thing on your door step ., day an night .. I'd stay there agin .. Totally recommend this hotel in Santa Susanna ..
Comment from Hotel Management
Jul 7, 2017
Dear guest, we appreciate your so many positive comments about our hotel and that you recommend us. As you say, we offer service for all kind of clients and we try to do our best to make them enjoy their stay. We are happy to know that you met your expectations. We will be glad to welcome you back in a not too far future! Kind regards Anna M. Pla - Dept .Reserves
4 out of 5
by A verified traveler

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017
Thank you for your rating. We will pass your scores to our team.