Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers

Reviews of Nautilus Surf & Yoga Villas Santa Teresa

3.5 out of 5
Nautilus Surf & Yoga Villas Santa Teresa
100 meters east of Brunela Hostel, Santa Teresa, Cóbano, Puntarenas

Reviews

8.4

Very Good

Rating 10 - Excellent. 60 out of 113 reviews" "
Rating 8 - Good. 32 out of 113 reviews" "
Rating 6 - Okay. 9 out of 113 reviews" "
Rating 4 - Poor. 7 out of 113 reviews" "
Rating 2 - Terrible. 5 out of 113 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kristian

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Very friendly staff, I tried yoga and it was a good experience. Rooms were spacious and clean. I will probably stay there again on my next Mal Pais trip.
Stayed 3 nights in Oct 2023
Response from Nautilus on Oct 9, 2023
Thank you so much for your lovely review, we can't wait to host you again!

4/10 Poor

Samson

Disliked: Amenities, property conditions & facilities
The property is unmanaged, the owners have placed international student volunteers to mind their business for exchange of housing. They are pleasant but that does not replace professional and trained staff. At the end of the day, the guest is cheated service. Sad, sad.
Stayed 6 nights in Jul 2023
Response from Martin on Sep 21, 2023
Hi Samson,We are sorry that your experience was not as expected. All our staffed is over 21 year old, and in some cases, our staff is going through specialization or studies, as any other grown up does. In some cases we have volunteers on our team; who are travelers who aim to specialize in tourism. But they are not necessarily “students minding their business for exchange of housing”. This is qualification is biased, incomplete and unfair. Furthermore, if there was any specific issue or disappointment with your stay you can always refer not only to our staff but also to the internal messaging system. We strive to make our guests stay a pleasant want. Note, we did not receive any message via Expedia internal messaging system or through our front desk of dissatisfaction. Finally, our listing does not compromise a full front desk service, but a welcoming hosting service with breakfast and yoga deck on site, steps away from the beach and the main road.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and great value. My recommendation for sure.
Stayed 2 nights in Jul 2023
Response from Nautilus Villas on Jul 24, 2023
Thanks Gustavo and family for staying with us. Our pleasure! :)

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Josefina on Apr 30, 2023
Hola Laura, Thanks for your review! Hope to host you again :) Pura vida

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
This is a really special place. Whether you are staying here, having a meal, or merely stopping by for some yoga, you are bound to see a smiling face and leave feeling better than when you arrived. I was fortunate enough to stay here for a few nights and felt extremely relaxed when I left. The villa was perfect, the meals were delicious, and doing yoga in the treetop level studio rounded out a truly memorable stay. I even got to take part in a delicious vegan, italian pop-up dinner and met some really nice people along the way, none more welcoming than the staff here. This place is great. Thank you for a great stay.
Response from Josefina on Feb 3, 2023
Hola Eric,Thank you for your review. We are glad that you enjoyed your stay with us and that you were able to relax, our goal was achieved! We hope to host you again :)

6/10 Okay

Joanne

Traveled with partner
Liked: Staff & service
Close to beach access and restaurants. Lovely yoga classes. Staff helpful.

8/10 Good

farron, carrollton

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Manicured environment, friendly staff, terrific amenities, and secure.
Stayed 1 night in Sep 2022
Response from Josefina on Oct 24, 2022
Hola Farron, thanks for your feedback! Hope to see you soon :)

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were suppose to stay here right as the pandemic hit. The property asked if they could keep our money rather than refund and we could reschedule when it was possible. I’ve tried reaching out many different ways with no luck. I understand this was hard on businesses, but some kind of response would be nice. We’d love to go back if possible.
Stayed 7 nights in Apr 2020
Response from Martin on Sep 21, 2023
Hi Elizabeth,This is Martin, General Manager for Nautilus Villas. Thanks for taking the time to write this message. And I’m really sorry to read your lines. Note that as from Aug 2022, a new company took control of Nautilus Villas. I will be happy to find a solution with previous administration regarding your case. I will appreciate if you can contact and I’ll be very happy to assist you.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel away from the main street, my room was big, included living space and kitchen. They have a lovely pool and yoga studio- beach and wonderful restaurants within walking distance. The owner Martin and staff Rami were so helpful with all my questions and set up taxis as well as my snorkeling tour and necessary covid test. They made me feel at home and I really enjoyed my stay!
Stayed 4 nights in Aug 2021
Response from Nautilus Owner on Aug 30, 2021
We are delighted that your stay was memorble and met your expectations. We much appreciate youropen and honest review, and look forward to seeing you again in Santa Teresa

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Nautilus Team on Jun 28, 2021
Many thanks for your 10 out of 10, we much appreciate it.

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
This Orel is located centrally and easy to get to beach, restaurants, and grocery store. The front desk was never around to answer questions. We went to motel across the street to book tours etc. restaurant was closed. I had to ask for linens. The bed had no bed cover so it was a thin sheet and bed was hard and scratchy. I felt like since it was the slow season( may) they went on their game. I would not stay here again.
Stayed 6 nights in May 2021
Response from Nautilus Team on Jun 2, 2021
Many thanks for your review. We were sad to hear your stay wasn't to our usual standard. I have spoken to the manager, yes he was having his lunch and busy when you came to reception, as he was securing fibre optic for wifi, which had to be done in person. Yes its our slow season and like all other hotels we are getting back on our feet since covid decimated the industry. We hope to receive you again.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a wonderful time at Nautilus. The pictures don't do it justice. When I walked into the hotel, the first thing you see is the lush green plants all the way down the main walk way that lead to the swimming pool (spent a lot of time here to cool off from the heat!!). The property is nice and quiet and the villa was way more spacious than we were expecting. The manager organised some surf lessons for us to make the most of the beach being a few mins walk away. I wish we had more time here. We'll be back.
Stayed 2 nights in Mar 2021
Response from Nautilus Team on Mar 27, 2021
Dear Guest, many thanks for your wonderful review we really do appreciate. Its good to know that we are delivering excellent guest service at Nautilus, and your review is a clear message we are achieving even in these trying times. I will pass the appreciation on to our staff. We look forward to hosting you again and any of your friends. Safe travels.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife, 2 year old, and I stayed for six nights. When we arrived, the manager JP told us to use WhatsApp him if we needed anything. The listing on Expedia states, "the front desk is open daily from 7:00 am to 8:00 pm." The manager was only on the property for about 2 hours around noon for 4 of the days we were there. The two staff members who do not speak English were on the property about 5 hours a day. The hotel stated, "personal protective equipment worn by staff." The staff and manager never wore protective equipment. Because the manager was never at the hotel, I organized our activities myself. Our hotel room was infested with ants. The manager laugh and did nothing about it. There is bug spray for sell at the local grocery store. Our room had a broken fan, doorknob, lights were not working in every room, the doors were falling off the hedges, the TV remote did not work, and the safe did not work. The manager said he would fix things, but only fix half the things. The room had dead insects in it the whole time we stand there. There was a rusty nail by the pool were our child played. One night we could not get our stroller in the property because it was blocked by cars and ATVs. The property gate was not lock at night, so anyone could come in without staff members there to watch. The manager and staff became rude and ignored us as we reported the issues we experienced. I emailed the owner, but he ignored us. Expedia contacted the owner, but he would not refund us.
Stayed 6 nights in Jan 2021
Response from Nautilus Team on Mar 20, 2021
We appreciate your feedback, regarding your January stay with us at Nautilus, Hongor. We are sad to hear that your time wasn't the all-out successful experience that we always provide, bear in mind all our other reviews are top notch ratings. As this was your first stay in Santa Teresa, safe covid communication here is via Whatsapp it’s our safety net and the norm for now, all our other guests are happy with this. Our front desk is open, the staff are contactable 24/7, but more virtual due to Covid, the manager advised you of this and his times, and that if you needed anything or a booking then Whatsapp was always on. Our other staff that you refer, our handyman and our housekeeper, both are lovely locals, as it’s our policy to employ Costa Ricans, it’s the charm of our location and Costa Rica after all 3.0million tourists per annum can’t be wrong. Regarding your negatives, we would never place a guest in a room if it was in such condition, we feel there is an over-exaggeration since our handy man is on-site and on-call to look after Nautilus to the highest of standards. Our Housekeeper deep cleans daily, however if you leave food out everywhere specially with an infant then very small ants will enjoy it, after all this is the tropics with 5% of the world’s flora and fauna on the doorstep? If this were brought to our attention that you were totally unsatisfied, we would have moved you to another villa, or gladly relocated you to another hotel. Covid has hit the industry hard however we know we went over and above to address your issues during your stay, we are not a commercial full board package deal location we are a wellness adventure location! Our front gate is an automatic close on a very strong spring mechanism and key code entry, so we are not clear on this issue and it was never raised with the manager. From our staff’s point of view, they notified us of a rude and disrespectful guest? We were contacted by Expedia and as per the cancellation policy you were outside the refund window, more so since you took full advantage of the stay back from 6th Jan, and the benefit of the hotel’s facilities and location, yet only now you send this review?

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great with nice outside patio. Pool was close and the hotel is walking distance to beach but not too close to be dusty and noisy. loved hearing monkeys and birds in the morning.
Stayed 2 nights in Feb 2021
Response from Nautilus Team on Mar 16, 2021
Many thanks for your positive feedback. We very much appreciate it. Yes we are very well located so that we benefit from the jungle edge and stones throw to the beach. We hope to see you again soon.

8/10 Good

Sergio Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very convenient; close to restaurants, the beach and stores. Immaculate clean and quite! Loved the entrance full of lights at night. Definitely recommended!!!
Stayed 2 nights in Jan 2021

8/10 Good

Andrew, Terra Nova

Traveled with partner
Liked: Cleanliness, staff & service
Great location and staff. A little loud at night as it’s close to a hilly gravel road. Easy walk down to the beach. Nice little plunge pool in the back.
Stayed 6 nights in Dec 2020
Response from Nautilus Team on Jan 1, 2021
Many thanks for your positive feedback Andrew, its been a pleasure hosting you. Apparently the gravel road will be surfaced soon, we will see.

10/10 Excellent

C richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why NO REFUND FROM HOTELS.COM???
Actually, previously I had posted a comment complaining about not getting my refund due to a cancelation for this week due to the pandemic. Turns out, Hotels.com is keeping my money, according to the Nautilus- which seems like a great place, but since the wedding of my daughter got canceled, we obviously are not traveling since the country is closed. I will say I had TWO different reservations for other family members that the Nautilius DID REFUND. Here is what the hotel said: ""You didn't stay with us so the review is a hoax. We don't hold you funds, you booked through Expedia, they have your funds, hence the reason we recommend booking direct. This way Expedia doesn't get to exploit the hotel whilst they retain the guests money....." SO.... My Question to Hotels.com, WHERE IS MY REFUND???
Stayed 2 nights in Jun 2020
Response from Nautilus Team on Jul 8, 2020
Dear Richard, thank you for your 10 out of 10 rating, i trust the OTA has honoured itself and refunded you? Many thanks for your email acknowledging that we were right in the first instance all a long, and completely exonerated us as we did not and do not hold guest money when a booking is made through OTA. Since Covid started OTA have been holding guest money and not refunding, stifling the poor hotels struggling to survive we are one such business with local employees were are keeping looked after during the situation. So you can see where and who has the right ethics.....the hotels, not OTAs......

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the beach and several restaurants. There is a kitchen so it is possible to make some of your own meals. The staff are very friendly and attentive. The bed was comfortable. Yoga classes are available on site and guests get a bit of a discount.
Stayed 7 nights in Feb 2020
Response from Owner of the Nautilus on Mar 17, 2020
Hola, Many thanks for your review. We much appreciate it greatly and we thank you for your support during this challenging period. You are our lifeblood and we can only continue doing the Nautilus thing with great guests like yourselves. Thanks again.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach life
Great locatiion a couple of minutes from the beach. Pool is small but perfect. Staff is super friendly and helpful.
Stayed 5 nights in Feb 2020
Response from Nautilus on Mar 3, 2020
Hola, Thank you kindly for your review. We do love to receive good reviews and we appreciate you taking time. We are very glad and pleased you had a great and memorable stay with us. We for sure would love to host you again. I will pass on your appreciative review to the team.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet place
The staff were super helpful and accommodating, and they stay was lovely overall. Had a great surf lesson arranged with Juan, who’s been surfing there for 15 years. The food was delicious, and had lots of nice options for those in our party who are celiac and/or try to eat plant based (my partner and I stayed there, but had some friends in town).. Not a party place by any means, but that worked for our trip. The yoga space was lovely, and classes were great for the most part, but we decided to take it easier than expected due to the heat (some classes were great for all levels, others might be better suited to more experienced yogis)
Stayed 7 nights in Feb 2020
Response from Nautilus Team on Mar 2, 2020
Hola, Many thanks for you wonderful and constructive review, we greatly appreciate it. We're very happy we made your group's trip a success. Now you know the hidden gem we have that is Nautilus and what we are about and very proud. We do hope to see you in the future, please pass on the good vibe so we can host friends and family. Hope to see you or your friends in the near future. Nautilus Team

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Santa Teresa!
Amazing hospitality! This is such a beautiful property in an ideally situated location, just a 2 min walk from the main street but on a side street so quiet and easy to sleep. The rooms are large & spacious, the pool is lovely, the daily yoga was so enjoyable and the food at Olam (onsite restaurant) is delicious + healthy (especially all the smoothies!) The staff went above and beyond to accommodate us with anything we needed help booking and always with a smile. We will be back!
Stayed 5 nights in Feb 2020
Response from Nautilus Team on Feb 20, 2020
Hi - Thank you so very much for your lovely review. We really do feel blessed and much appreciate it. We have kept the culture and brand true to its origin, but every week we try to add something new. At our heart and soul is our guest and their experience, so its welcoming to hit the spot. Please do, come back and see us, we are just about to refit the rooms.....Be the first to enjoy. PURA VIDA

6/10 Okay

Verified traveler

Traveled with group
Stayed 3 nights in Feb 2020
Response from Nautilus team on Feb 20, 2020
Thank you for your score, will try to better next time, come back and see us soon....

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool very beautiful, quiet and off the main road Room upgraded to a villa - Maria was wonderful keeping it tidy for us Wifi was hit or (mostly) miss in the rooms/pool, but better in the reception
Stayed 5 nights in Feb 2020
Response from Nautilus Team on Feb 10, 2020
Many thanks for your positive review. Sorry about the WiFi i will look into it. We did upgrade not so long ago, however when we get the odd rain shower, sometimes it can disturb the network locally, but it soon rectifies itself. Hope to get the opportunity to host you again.

6/10 Okay

bonnie

Traveled with group
Disliked: Cleanliness
Stayed 2 nights in Jan 2020
Response from nautilus on Jan 30, 2020
Thanks for review, the OTA clearly states room only, not free yoga and meals.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Lovely small boutique hotel close to beach and restaurants. It was such a peaceful oasis just off the main road and beach. Staff was helpful. Yoga classes were lovely. A friend and I were looking for a great place to rest, walk the beach and eat healthy food. We found this and more at this hotel.
Stayed 12 nights in Jan 2020
Response from Nautilus Team on Jan 30, 2020
Many thanks for your wonderful review, we greatly appreciate it and look forward to seeing you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't say enough good things about this beautiful hotel. From the staff, the organic food, beautiful clean rooms and stunning pool! Absolutely gorgeous and can't wait to return! 5 stars!!!
Stayed 3 nights in Jan 2020
Response from Nautilus on Jan 16, 2020
Hi, thank you so much we do our very best for you all. We much appreciate positive vibe feedback it makes our our day. Just let us know when you want to return and we'll turn up the Nautilus love.... Gracias

10/10 Excellent

Anh-Maude

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
Friendly staff, amazing villa!
Stayed 3 nights in Nov 2019
Response from Nautilus Team on Nov 28, 2019
Hola Anh, Thank you very much for your review and score, its great and very much appreciated. The Nautilus Team work hard at looking after our amazing guests so its even better when we get a great review like this. We hope to see you in the not too distant future, and we hope we sent you home chilled and recharged . The Nautilus Team

10/10 Excellent

Erin G., Lakewood,CA

Liked: Cleanliness
Beautiful and spacious
This hotel went above and beyond my expectations! It was so spacious with a separate bedroom, living room and kitchen area. The outdoor patio area was lovely as well. The hotel was beautifuly decorated and the beds were comfortable. I would highly recommend staying here!
Stayed 1 night in Jul 2019

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to walk to surf and restaurants.
Stay was very good. Great location to walk to surf and restaurants.
Stayed 2 nights in Aug 2019
Response from Nautilus Team on Aug 13, 2019
Many thanks Doug, reviews are greatly received. Pass the good word, send us some of your friends. Regards Nautilus

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabin was spacious and comfortable, they offer yoga twice a day and the staff was very helpful.
Stayed 3 nights in Jun 2019
Response from The Nautilus Team on Jul 1, 2019
Hola, many thanks for your review we greatly appreciate it, and we enjoyed having you stay with us at Nautilus. We look forward to seeing you again Pura Vida

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious
The facility and room were nice. The room is more like a one bedroom apartment with a private porch on the front. I enjoyed our single evening. Unfortunately In the morning there was no water and no one around to see if this was room or facility issue. Despite this I would still recommend staying as there can be uncontrollable situations.
Stayed 1 night in Apr 2019
Response from Nautilus Owner on Apr 24, 2019
Hi Jennifer, many thanks for your review and feedback. We have had a dry spell this year and the municipality have been upgrading public utilities, so this was one of the reasons. Thanks again for the feedback, yes our rooms are very generous as we provide guest experience home-from-home. Pura Vida - Gracias

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019
Response from Nautilus Team on Mar 29, 2019
Hi Lisa, many thanks for your review and rating. We much appreciate it. Look forward to welcoming you back in the not too distant future. Regards Nautilus

4/10 Poor

Mark

Disliked: Room comfort
Not a Good Experience for Us
I’m torn on how to rate this hotel. The positives were that the staff was very nice and the apartment we stayed in (number 1) was kept very clean by housekeeping. Also, I heard a few guests complain about the bugs, but I cannot fault the hotel staff. We are in the middle of the jungle! However, we had several problems while staying. First, the shower did not work at all. We alerted the staff who stated this was normal for Santa Teresa due to water pressure. However, we were in for a wedding and spoke to at least 6 different groups of friends who were staying within 500-700 meters of our hotel location and stated they had no problem with water pressure (we even took video to show the poor pressure), so we had to shower at our friend’s hotel. Also, the WIFI did not work in our apartment. We had to go outside to use the WIFI. Also, the pool was not in service due to maintenance issues for one of the days we tried to use it. The other two days it was quite dirty with debris, I’m guessing it was related to the pool maintenance issue. This hotel has a lot of wonderful ratings, so I’m guessing it just happened to be poor for our personal experience. For the price we paid, and what we received, I would not come back again.
Stayed 5 nights in Mar 2019
Response from Nautilus Team on Apr 2, 2019
Dear Mark Van Es, Thank you for your review, we appreciate the feedback, and the positive points. Yes our staff are exceptional as in deed the Nautilus is, as we have nothing but praise for it. I will take on board your comments, although your score is very tough and undeserved we feel, only the shower head. Yes its the jungle, but we don't get complaints, the odd ant sneaking under the door can't be to alarming... Don't forget Costa Rica is world famous for its massive bio-diversity, 6% of the worlds flora and fauna inhabits Costa Rica all the way from the hills and the cloud forests down to the coastal jungle edge. This is why CR so popular here. So the odd moth, leaf cutter ant, beautiful butterfly, spotted gecko etc......can't be that bad, yes its different to Denmark and the urban life people live in these days, but thats why over 5.0million tourists visit every year and increasing. WIFI is the best in town we upgraded last year, but my staff say no one informed them, i trust you had the right password?? The shower has been rectified, there was a calcium build-up in the head itself. Now working perfectly. I asked my GM, he confirmed no complaints as its a daily duty of his to make sure all our guests are happy. The pool pump filter failed out of the blue, we had a replacement on site and it was fixed immediately, so not sure about your point regarding 2 days. Our housekeeping and maintenance guys are on the property 24/7? Again no complaints were received from yourself. This like all our reviews we take seriously and act accordingly even the intentionally negative ones. All the above points are either out of perspective or immediately addressed, but we thank you for them in any case. As 99% of guests only rave about Nautilus, i will put this one down to circumstance.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Nautilus on Dec 6, 2018
Well sorry to hear this, yet no reason why? you are the only low score we have had.

8/10 Good

Maricela, Heredia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to spending your vacation or take a quick break
Stayed 2 nights in Apr 2018
Response from Nautilus Team on May 11, 2018
Many thanks Maricela, we're glad you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zen by the Beach
A wonderful and straightforward hassle free place to stay and enjoy the Costa Rican coast.....The food at Olam is wholesome and healthy and the breakfast sets you up for the day. We did stand up paddle boarding, never done it before, or surfed, I will certainly do it again, good workout, my core got a beasting.... Accommodation is spacious, well equipped, clean and comfy. The yoga deck is up in the trees, well kitted out and the instructors are wonderful, informative and patient. especially the less flexible like me. Guest service from the staff couldn't be better, attention to every detail, advice and information, a happy and well organised team. Highly recommended....
Stayed 1 night in Apr 2018
Response from Nautilus Team on Apr 25, 2018
Thank you very much for you wonderful and detailed review. Your pictures are just great.... Maybe you can do some blogging for us? I can see by the pics you managed to get around, we really love to hear that, because this location is so much to do with the bigger picture and what Costa Rica offers the adventure tourist. We hope to hear from you soon with next years booking and we will lay on some new experiences picking up the nature side of Santa Teresa. Thanks again to you and your family.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Beautiful hotel, amazing staff all willing to help with activities and excursions , know everything in the area. Olam is a vegan vegetarian restaurant serving the best Shakshuka . The villa is set within the jungle .listening to the wildlife on the yoga deck whilst having a massage and yoga. Best holiday yet 😎
Stayed 1 night in Apr 2018
Response from Nautilus Team on Apr 13, 2018
Hola and many thanks for your lovely review. On behalf of Nautilus and Olam and the team we very much appreciate you staying with us and gaining the benefit of the amazing location and service we offer. Many thanks for the repeat booking end of the year, Christmas and New Year are amazing here in Santa Teresa. Looking forward to seeing you again.

4/10 Poor

C, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Overrated hote
Sewer gas smell was unreal and ruined our experience. The hotel reimbursed us half of the stay but I still feel ripped off considering the Expedia rating for this hotel.
Stayed 1 night in Apr 2018
Response from Nautilus Team on Apr 14, 2018
Very disappointing, however we have not had any issues or complaints raised with us during your apparent stay, or with the property. In fact we have had only good and positive feedback from all our guests. If this was an issue why did you not raise it with us? Thats what we are there for. Seems a bit strange and factious to us. Secondly we have not reimbursed half a stay to anyone, please send us the evidence, again totally spurious. The rating we get is from genuine guests not hoaxers. Sorry, but 99% of guests are 100% happy.

2/10 Terrible

Ashley P.

Room smells like sewage
horrible smell through the villa. One room smells worse than the other. Smelled like sewage and got worse overnight.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel off the main road?
Close to the beach with beautiful rooms. The organic vegan food was a real plus here. The only negative is the kitchens in your rooms are not well equipped and the stove takes at least 20 minutes to even boil water so not good if you are trying to cook! Yoga upstairs was refreshing and the staff were very helpful.
Stayed 3 nights in Feb 2018
Response from Nautilus Team on Feb 15, 2018
Many thanks for your review, and for your positive feedback. We constantly run a maintenance programme to keep the property in excellent condition, we note your point about the stove and will be replacing these shortly.

10/10 Excellent

K, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway!
I highly recommend Nautilus. The smoothies are delicious, the staff is kind and helpful, the yoga is wonderful, and there is a real sense of community at the hotel. I would return in a heartbeat! I loved the yoga jungle deck and variety of classes offered. It was my first time traveling alone and I really appreciated the friendliness of the staff and their interest in helping me to best experience Santa Teresa!
Stayed 6 nights in Nov 2017
Response from M on Jan 3, 2018
Hi K, many thanks and much appreciate your wonderful review. We try very hard to maintain the brand whilst constantly looking where to add and improve. We endeavour to take guests away from their daily hassles and stresses, rebalance, relax them and ultimately refresh them, and most importantly, take away a slice of Santa Teresa, as wonderful and memorable experience. Sounds like we hit the spot and we thank you for letting us know. Regards The Nautilus Team

10/10 Excellent

Monica, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and Detoxifying
Our trip to Santa Teresa was all about unwinding from work. This was the perfect place for that. The town is so incredibly chill - this hotel included. Outside of the bugs and birds at night our stay was extremely peaceful. The room was clean and every staff member was incredibly helpful. If you want the full zen experience, take advantage of the daily yoga and smoothie bar.
Stayed 5 nights in May 2017
Response from Nautilus Team on Aug 8, 2018
Hola, Thank you kindly for your review. We have a new pool man now, and the pool is crystal clear. So, many thanks for the advice. We're glad we made your experience the chilaxation you were looking for, looking forward to seeing you again. Regards

10/10 Excellent

Deepali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient, clean. Feel at home
Amazing stay. Loved the property. Very friendly staff and an awesome restaurant with only healthy vegetarian food. Paradise for vegetarians
Response from Nautilus Team on Aug 8, 2018
Hi, Gracias for your much appreciated review. We are so pleased you gained a great experience with us and enjoyed our lovely food. We look forward to seeing you again.

8/10 Good

bret, Asheville

Liked: Cleanliness, staff & service, room comfort
This is a quaint boutique hotel.
Costa Rica and Santa Teresa are beautiful. The real charm is the warmth of the people. Staff are always helpful. The best thing I can say is their missed.
Response from Nautilus Team on Aug 8, 2018
Much appreciate your review and nice score. Don't miss us too long, come back and see us soon. Gracias

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a perfect retreat in Santa Teresa. The room was big, with a beautiful porch, great bathroom and really comfortable beds. The pool is a real Oasis. We really enjoyed our stay at this hotel.
Response from Nautilus Team on Aug 8, 2018
Awesome review and we love it. It makes our day when we meet our guest needs even if they are not happy (which is rare), we give 100% to make guest stay amazing. We are super happy we did for you. See you soon in the not too distant future. Regards

10/10 Excellent

Bonnie, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The proximity to the beach was great.
This was one of my favourite vacations. All of the hotel staff and management couldn't have been nicer. While I was there I had the opportunity to purchase a property, I cannot thank everyone enough for all the support they provided. I waited to post this recommendation as I wanted the house to close to let you all know it happened. It did close but later than planned, so I hope to be back in CR soon. I was also sick again - more sensitivities but much better now. I felt like a new person during my stay at the Nautilus, I am sure the healthy lifestyle was a contributing factor and of course, the Pacific, one of the most beautiful beaches I have ever seen. I enjoyed Santa Teresa as well, we became acquainted with many of the locals and I look forward to seeing them again. My son thoroughly enjoyed his time at the Nautilus and was able to practice his Spanish with everyone who would listen and has become very proficient. He will be my translator when we return. We'll be back for a smoothie before you know it!!!
Response from Nautilus on Apr 24, 2019
thanks for your review

8/10 Good

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Nice hotel room was clean and staff were friendly. Had a nice outdoor space.
Response from Nautilus Team on Aug 8, 2018
Hi, thanks again for your positive points, we have a great location and nice and quiet. We're so pleased you enjoyed your stay with us. Come bak and see us soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nautilus Team on Aug 8, 2018
Gracias for you high score, we're so pleased you enjoyed your stay with us. See you again soon..

10/10 Excellent

Matt, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, friendly staff
Stayed here for just under a week. Santa Teresa was my fav stop in Costa Rica. A bit of a walk to Mal pais beach so I rented an ATV for $40 a day. Nice hotel, lots of yoga, healthy restaurant attached to the hotel. An FYI, basically the entire town of Santa Teresa only expects cash and there are only 2 ATM's on the other side of town. Tucked away from the busy road, pool was laid back no one was really ever there.
Response from Rima on Aug 7, 2016
Thanks so much!