4 star my tail
Posted May 31, 2015
We have been traveling the world for the last 5 months. I've stayed in 83 different places in that time. That's LOTS of hotels recently and that doesn't included other trips in my lifetime. I've felt this level of unwelcome very few times.
We stayed here for 2 nights while visiting local friends. The hotel facility itself is well maintained and clean but far from a 4 star, maybe a 3. The food services are good as well as the breakfast being diverse. The guy at the door to breakfast was amenable.
The desk staff on the other hand... Well, let's just be kind and say that they are less than hospitable. Granted Santander is a tourist destination for the well to do Spaniards, I get it. That being said, guests of other nationalities shouldn't be made to feel as if they were an inconvenience.
I'm sorry I don't speak the language, I truly wish I did, I'm working in it. Unfortunately, this particular hotel didn't make me want to stay and improve my language skills.
I'd give this place a 2 star overall. If you are familiar w Holiday Inns, it's comparable. They do seem to have nice meeting facilities.
Basically, the room was clean, housekeeping staff was friendly. Food was easily accessible and good. If they could improve the vibe for non Spaniards, it would go a long way.