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Reviews of Cruz Alta

3 out of 5
Cruz Alta
Rua Conego Formigao 10, Ourem

Reviews

9.0

Wonderful

Rating 10 - Excellent. 56 out of 91 reviews" "
Rating 8 - Good. 24 out of 91 reviews" "
Rating 6 - Okay. 10 out of 91 reviews" "
Rating 4 - Poor. 0 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to sanctuary.
Stayed 3 nights in Sep 2023

10/10 Excellent

Marco, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. Clean and comfortable
Stayed 2 nights in Aug 2023

10/10 Excellent

Marites

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is really great- clean, staff very helpful and location very quiet.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019
Response from Jorge Jesus on Dec 11, 2019
Thank you for your evaluation. Best regards

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Jorge J on Jun 25, 2019
Exmo. Senhor Victor, Agradecemos a sua avaliação e comentários. Atenciosamente

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the chatedral. Breakfast very limited.
Stayed 1 night in Jan 2019
Response from Jorge J on Jan 9, 2019
Thank you for the evaluation and comments. Best regards

8/10 Good

AC, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Very helpful staff. Small room but price seems to be reasonable.
Stayed 1 night in Sep 2018
Response from Jorge Jesus on Sep 22, 2018
Dear AC, Thank you for the evaluation and comments. Best regards

10/10 Excellent

julie, canada

Liked: Staff & service, room comfort
Love the location
We went to Fatima Cathedral and the hotel is just across of the Cathedral
Stayed 1 night in Dec 2017
Response from Jorge Jesus on Jan 13, 2018
Dear Julie, Thank you for the evaluation. Yes, the Sanctuary is just across the street! Best regards Jorge Jesus

8/10 Good

Joe , New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Within walking distance to the Sanctuary
The rate was so pricey, but I'd like the location. It's quiet and very closed to the sanctuary. The room is very spacious which was well fit to 4 people. The room was generally clean. However, the carpet, which look dated and stained, needs to be upgraded. Breakfast was included. It was simple, and not having many choice.
Stayed 4 nights in Sep 2017

8/10 Good

ixmucane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
The best of the hotel is the location!!! Across the street you have the Virgin! Love it!!! The personal is very nice and loves to help you! The food at the restaurant is not sooo good, but is ok. I hate the pillow, it was hard and uncomfortable.
Stayed 2 nights in Aug 2017
Dear ixmucane, Thank you very much for your evaluation. Your comment about your stay was very important to us. We have taken note of your comments about improving the food quality and the pillow, andwe will consider them in order to continue to improve our service. Best regards Jorge J.

6/10 Okay

Ms. Traveler, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel and location is perfect
Everything in the hotel was good, except for the beds and pillows that were uncomfortable.

10/10 Excellent

Two Seniors, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Across from Sanctuary and close to Bus Station.
When we arrived at the Hotel the gentleman at the reception desk was very pleasant and helpful. There is an elevator in the hotel. We didn't have to climb stairs which for me with my arthritic knees is very important. Our room was clean, well furnished and warm. The hotel location couldn't have been any better. It is across the street from the Sanctuary and within walking distance to the bus station, about 6 blocks. The included breakfast was very good with a hot beverage machine that offered about 6 different choices.

10/10 Excellent

Marlene, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just across the Basilica of Fatima
We had a wonderful time in Fatima and like the very close proximity of the hotel to everything. We went to do the rosaries and procession for 2 nights and even though it finished late, it helps that the hotel is just walking distance and just across the Basilica. We also like the buffet breakfast they serve and the cleanliness of the place. We are grateful to George for being so accomodating and helpful and even allowed us to exchange some US dollars to Euros since banks were closed when we arrived. He's such a nice guy and always courteous and helpful. If ever we go back to Fatima, we will definitely stay in this hotel again. Also, bus station is walking distance from the hotel.

10/10 Excellent

DPF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ed, So Cal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while visiting Fatima
Stayed here with family. It's about 15 minutes walk, with luggage in tow, from Rede bus station to hotel. No complicated twist and turns to get to hotel. Will not hesitate to stay here if we go on pilgrimage again.

6/10 Okay

Ceci, Washington DC

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to Pilfrimage sites
Rooms were clean. Wifi in the rooms were iffy. Hotel amenities were basic. Service from staff was uneven. Some were very unfriendly and unhelpful. One was particularly helpful and courteus

10/10 Excellent

Monroe de Silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to Fatima Basilica
Very friendly and courteous staff. Helpful with answers to our enquiries. Even re-booked flight through receptionist. Good breakfast provided. Will comeback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ronny, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked the hotel.
It is a very nice, well-kept hotel and as close as one can be to the actual Fatima churches and other facilities. The room price was very good, too. We were very pleased with it as a whole.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cruz Alta
We had a great time at this hotel. We had our elderly mother that needed a wheelchair and Jorge went out of his way to help us get a wheelchair for our mother to use. A special thanks to Jorge he helped us tremendously during our stay he always greeted us going in and out of the hotel. Thanks again Jorge for your help.

8/10 Good

Ryder, Rome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very convenient
Nice, clean, friendly staff, excellent location. Absolutely recommended

10/10 Excellent

Dado, Mississauga, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cruz Alta at Fatima
A very good place to saty while visiting the Fatima Shrine.

10/10 Excellent

peter

Liked: Cleanliness, staff & service
nice friendly helpfull staff.
nice friendly helpfull staff. safe parking. great location for all Fatinma has to offer..

10/10 Excellent

Calvin, LC, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Enjoyed our stay at the Cruz Alta Hotel. The hotel is clean and well kept. The location of the hotel is perfect if you plan to visit the Fatima Shrine as it's located directly across the street from the entrance to the shrine.

10/10 Excellent

Bobbi, Leavenworth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Very nice hotel in a perfect location. Our room had a balconey the overlooked the street and Sanctuary

6/10 Okay

Walter

Traveled with family
Liked: Cleanliness
Posee lugar para frigobar, pero lo sacaron y el estacionamiento es bastante complicado por el reducido espacio
Stayed 1 night in Dec 2023

8/10 Good

Biagio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto secondo le aspettative
Stayed 5 nights in Nov 2023
Response from Jorge Jesus on Dec 3, 2023
Dear Biagio,Thank you for the review.Best regards,

10/10 Excellent

Sin-Ya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常感謝飯店人員的熱情招待與解說，我在這邊過的很好。早餐很好吃。設備雖然稍為有一些老舊，但不影響在這邊的美好體驗
Stayed 2 nights in Sep 2023

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Daniela

Stayed 1 night in Jul 2023
Response from Jorge Jesus on Jul 26, 2023
Estimada Daniela,Agradecemos muito a sua avaliação!Atenciosamente,

10/10 Excellent

carlos

Stayed 1 night in Jun 2023
Response from Jorge Jesus on Jul 19, 2023
Estimado Carlos A.Agradecemos muito a sua avaliação!Teremos muito goste em recebê-lo novamente!Atenciosamente,

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatima
È andato tutto in maniera eccezionale
Stayed 1 night in Feb 2023
Response from Jorge Jesus on Mar 9, 2023
Dear Daniele,Thank you so much for the evaluation and comment!Best regards,

10/10 Excellent

Diogo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Jorge Jesus on Sep 1, 2022
Estimado Diogo,Agradecemos muito a sua avaliação!Atenciosamente,

10/10 Excellent

Paulo rafael

Stayed 1 night in Aug 2022
Response from Jorge Jesus on Sep 1, 2022
Estimado Paulo Rafael,Agradecemos muito a sua avaliação!Atenciosamente,

10/10 Excellent

António

Stayed 1 night in Aug 2022
Response from Jorge Jesus on Sep 1, 2022
Estimado António,Agradecemos muito a sua avaliação!Atenciosamente,

10/10 Excellent

Luciano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jorge Jesus on Sep 1, 2022
Estimado Luciano,Agradecemos muito a sua avaliação!Atenciosamente,

10/10 Excellent

Glória

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

MIRANDA COSTA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jorge Jesus on Jan 15, 2022
Thank you for your evaluation! Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia correu muito bem, tal como já a classifique anteriormente
Stayed 1 night in Jul 2021

8/10 Good

PAULO

Stayed 3 nights in Apr 2020
Response from Jorge Jesus on Dec 3, 2023
Estimado Paulo,Agradecemos muito a sua avaliação.Atenciosamente,

8/10 Good

Pawel

Liked: Cleanliness, staff & service
Opinia o Cruz Alta
Jedynym mankamentem były niewygodne łóżka. Materace wymagają wymiany. Są już mocno zużyte.
Stayed 4 nights in Aug 2019
Response from Jorge Jesus on Aug 27, 2019
Drogi Pawel, Dziękuję za ocenę i komentarze. Z poważaniem

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Jorge J on Jul 19, 2019
Dear Agnieszka, Thank you for the evaluation and comments. Best regards

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom, recepção foi excepcional.
Stayed 1 night in Aug 2018
Response from Jorge Jesus on Aug 19, 2018
Exma. Senhora Marina, Agradecemos a sua avaliação e comentários. Obrigado pelo elogio à recepção! Atenciosamente Jorge Jesus

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correu tudo bem, só que não havia restaurantes abe
Foi uma estadia normal
Stayed 1 night in May 2018
Response from Jorge Jesus on May 23, 2018
Agradecemos a sua avaliação e comentários. Atenciosamente Jorge Jesus

8/10 Good

Regina , Abidjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon accueil, chambre confortable
Stayed 1 night in May 2018
Response from Jorge Jesus on May 23, 2018
Cher Madame, Nous apprécions vos commentaires. Salutations Jorge Jesus

6/10 Okay

Paco Luis, Pontevedra España

Liked: Staff & service
Esta cerca del Santuario. Aparcamiento en la calle
Enviandonos al Estrella de Fátima, mucho ruido, para 4**** parece no finalizaron las obras
Stayed 2 nights in Dec 2017
Response from Jorge Jesus on Jan 15, 2018
Estimado Paco, Gracias por la evaluación. Tenemos aparcamiento gratuito en garage. Lamentamos el inconveniente. Saludos cordiales Jorge Jesus

8/10 Good

PAULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpo, moderno e agradável
A estadia foi muito agradável e relaxante.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ferias em Portugal.
Viagem de ferias em Portugal. Pesoal muito atencioso. Recomendo este hotel.