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Reviews of Luna Fatima Hotel

4 out of 5
Luna Fatima Hotel
Avenida Beato Nuno 465, Ourem

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 308 reviews" "
Rating 8 - Good. 122 out of 308 reviews" "
Rating 6 - Okay. 16 out of 308 reviews" "
Rating 4 - Poor. 6 out of 308 reviews" "
Rating 2 - Terrible. 1 out of 308 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

DARIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was at its best!
Stayed 5 nights in Oct 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

KEVIN

Stayed 1 night in Sep 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Marlise Lopes - Diretora on Sep 10, 2023
Dear Mr. JosephFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team

10/10 Excellent

Juan G.

Stayed 1 night in Jun 2023
Response from Marlise Lopes - Diretora de Hotel on Jul 5, 2023
Estimado señor JuanDe antemano agradecemos su preferencia y elección.Nos complace saber que disfrutó de su estancia con nosotros, y que todos nuestros servicios y comodidad,, hay sido de vuestro agrado, sus comentarios son muy importantes para nosotros, ya que nuestra principal misión es proporcionar experiencias memorables a nuestros huéspedes.Esperamos darle la bienvenida nuevamente en una próxima oportunidad.Siéntase siempre bienvenido en Luna Fátima Hotel Saludos cordialesEquipo Hotel Luna Fátima

10/10 Excellent

ARLEAN

Stayed 1 night in Jun 2023
Response from Marlise Lopes - Direção on Jun 11, 2023
Dear Mr. ArleanFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team

10/10 Excellent

Adela, EDMONDS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, excellent location and great breakfast buffet!
Stayed 1 night in May 2023
Response from Marlise Lopes - Direção on Jun 3, 2023
Dear Mrs. AdelaFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
I went to Fatima to experience the beginning of the apparitions I’d never stayed at Luna before . I opted for half board It was fantastic range and quality of food . The restaurant manager Lewes and his team were amazing . Friendly attentive professional . The quality of food was superb. I will return to stay here again and am already looking forward to it . The room was really clean and comfortable Everything top notch . I arrived late on my first night and the young man on the front desk brought up some food . This is really looking out for guests .
Stayed 4 nights in May 2023
Response from Marlise Lopes - Direção on May 22, 2023
Dear Mrs. PatriciaFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Marlise Lopes - Direção on Jun 3, 2023
Dear Mr. MarekFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team

10/10 Excellent

Veneranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet place, close to bus station and close to restaurants and the Fatima church. Rooms are great and breakfast are great for a reasonable price
Stayed 8 nights in Apr 2023
Response from Marlise Lopes - Manageress on Apr 29, 2023
Dear Mrs. VenerandaFirst we thank you for your preference and choiceWe are delighted to know that you enjoyed your stay with us and that the breakfast and location meet your expectations, your feedback is very important to us, as our main mission is to provide memorable experiences to our guests.Feel always welcome at Luna Fátima Hotel Hope to welcome you back in a nearest futur.Kind RegardsTeam Luna Fátima Hotel

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Disliked: Staff & service
I like the convenience of parking and the breakfast - Good value for the dinner buffet. Rooms are OK
Stayed 2 nights in Oct 2019
Response from António Onofre Managing Director on Nov 4, 2019
Dear Client . Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just en route to Duoro Valley. Great breakfast. Not a lot to do in Fatima though
Stayed 1 night in Oct 2019
Response from António Onofre Managing Director on Oct 24, 2019
Dear Mrs Barb . Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,

4/10 Poor

Mairead

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Funny people
Stayed 4 nights in Oct 2019
Response from António Onofre Managing Director on Oct 23, 2019
Dear Mr. Mairead . Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,

10/10 Excellent

Leonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, just 10 mins walk to Fatima.nice & Clean. Great breakfast!
Stayed 2 nights in Oct 2019
Response from António Onofre Managing Director on Oct 19, 2019
Dear Ms. Leonora. Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the breakfast and the staff went out of their way to accommodate our needs.
Stayed 1 night in Sep 2019
Response from António Onofre Managing Director on Oct 19, 2019
Dear Client. Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,

8/10 Good

Raymond

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 3 nights in Aug 2019
Response from António Onofre Managing Director on Aug 20, 2019
Dear Guest Thank you for choosing the Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to receive it again in the near future. Sincerely yours,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the midst of the busiest sections of town
This is a great place to stay when making a pilgrimage to Fatima. It is out of the busiest sections of town near the Basilica but still near plenty of services.
Stayed 2 nights in Jul 2019
Response from António Onofre Managing Director on Jul 30, 2019
Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Enjoyed breakfast, nice room with TV, fridge and kettle, very good cleaning staff, fabulous choice for breakfast. Sadly rooms don’t have thermostats you can control for the heating to come on. It was cold and windy surprisingly in June . We were told heating is off as it’s summer. Extra blankets were given to us to warm our bodies. Toilet sewage smell on 5th floor. Restaurant staff very friendly. Wouldn’t stay here again as 15 minutes walk to the Sanctuary. There are other nearby hotels to the Basilica. Wouldn’t recommend to those with walking difficulties.
Stayed 6 nights in Jun 2019
Response from António Onofre General Manager on Jun 21, 2019
Thank you for choosing the Luna Fatima Hotel. On behalf of the whole team, thank you for the rating you gave us. It is very gratifying to know that our guests have felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest at our hotel. We look forward to welcoming you again in the near future. Sincerely,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff that give that little extra.
Very friendly and helpful staff. Fantastic breakfast where we felt very welcome. Well worth the stay. I would definitely stay there again.
Stayed 1 night in Jun 2019
Response from António Onofre General Manager on Jun 21, 2019
Dear Ms Margaret Thank you for choosing the Luna Fatima Hotel. On behalf of the whole team, thank you for the rating you gave us. It is very gratifying to know that our guests have felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest at our hotel. We look forward to welcoming you again in the near future. Sincerely,

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from António Onofre on May 14, 2019
Obrigado por escolher o Luna Fátima Hotel. Em nome de toda a equipe, agradeço a classificação que nos atribuiu . É muito gratificante saber que os nossos hóspedes se sentiram bem no Luna Fátima Hotel. Foi um prazer e uma honra tê-la como hóspede no nosso hotel. Esteja certa de que teremos em conta a sua sugestão. Esperamos recebê-la novamente num futuro próximo.

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from António Onofre Director Geral on May 12, 2019
Exmo Sr/a. Obrigado por escolher o Luna Fátima Hotel. Em nome de toda a equipe, agradeço a classificação que nos atribuiu . É muito gratificante saber que os nossos hóspedes se sentiram bem no Luna Fátima Hotel. Foi um prazer e uma honra tê-la como hóspede no nosso hotel. Esperamos recebê-la novamente num futuro próximo. Atenciosamente,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have air condition and it was very hot , they need to switch on A/C as the temperature dictates
Stayed 5 nights in Apr 2019
Response from Antonio Onofre General Manager on Apr 30, 2019
Dear Sir, Thank you for choosing the Luna Fátima Hotel. On behalf of the whole team, I thank you for the excellent rating that you have given us in all the lines. It is very gratifying for us to know that our guests have felt good in our Hotel. It was a pleasure and an honor to have you as a guest at our Hotel. We look forward to welcoming you again in the near future. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in. Staff were wonderful all round. Very friendly and always ready to help. Hotel is very clean and meals very nice. Highly recommended for anyone visiting Fatima.
Stayed 3 nights in Apr 2019
Response from Antonio Onofre on Apr 30, 2019
Cher Monsieur. On vous remercie de votre choix sur Luna Fátima Hôtel. Au nom de toute l’equipe, je vous remercie pour la classificacion. C’est gratifiant de savoir que nos clients se sentent bien parmis nous à Luna Fátima hôtel. C’etait un plaisir de vous avoir eu comme clientes à notre hôtel. On vous attend pour une prochaine visite. Cordialment

10/10 Excellent

NHAN-HOA, FAIRFAX, VA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very pleased about living in this hotel, everything is excellent!
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accomodating and waiters are very helpful. It was very busy week of fatima but they are exceptionally prompt on questions or help if needed.
Stayed 2 nights in Oct 2018

8/10 Good

Sal, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the lady of Fátima sanctuary the only complaint is the entrance to the parking they need to do something the bell
Stayed 3 nights in Sep 2018

10/10 Excellent

grace, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the Fatima Shrine
Nice Hotel near to Bus Station and shopping centre
Stayed 6 nights in Sep 2018

10/10 Excellent

Almeta, No Montreal Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent Breakfast awesome Overall excellent experience This property is a 5 star
Stayed 1 night in Aug 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Aug 31, 2018
Dear Client. Thank you so much for your lovely review. We are very happy to know that you had a excellent experience. Hope to seen you in another time. Our best regards.

8/10 Good

bambi, houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location, cleanliness and pleasant staff.. definitely will recommend to my colleagues and family
Stayed 1 night in Aug 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Aug 29, 2018
Dear Mr. Bambi. The whole team of Luna FatimaHotel appreciates your preference and we wait for the opportunity to welcoming you back again. Best regards.

8/10 Good

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful and super clean.
The friendly, helpful staff and cleanliness of this hotel really made it for me. What a wonderful hotel. All the staff really go out of their way to help you. The hotel is greatly located (the shrine of Fatima is about a 10 minute walk). I arranged for an airport pick up and couldn’t have asked for a nicer driver (thank you Helder for being so helpful and friendly and especially for helping my 87 year-old grandmother get in and out of the car). The freshly baked pastel de nata they had in their breakfast selection is a must! Thank you Luna Fatima and especially thank you to the wonderful staff. Would highly recommend.
Stayed 4 nights in Aug 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Aug 22, 2018
Dear Mrs Helena. Thank you for you pleasant comments regarding the breakfast and location of Luna Fatima Hotel. It was very gratifying to read.I will be sure to pass your generous compliments onto Mr. Helder. Our best regards.

10/10 Excellent

Joseph, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean, we slept well, decent breakfast buffet, strong internet connection, friendly staff, and walking distance to the bus station & Fatima Sanctuary.
Stayed 8 nights in Jul 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Aug 2, 2018
Dear Joseph. We would like to say thank you very mucho, for this nice rewiew. Hope to see you again soo. Always at your service. Best regards.

10/10 Excellent

Gopika, Scotland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in Fatima,Portugal.
Good Location to everything, comfortable stay, staff very friendly and approachable, very good Breakfast and Dinner, clean tidy room, comfortable beds,when we were leaving early in the morning the staff made us a packed breakfast.
Stayed 7 nights in Jul 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Jul 26, 2018
Dear Mrs.Gopika. , We are flattered with your kind words. We also thank you for your comments, that are always important to improve the quality of our products and services. The whole team of Luna Fátima Hotel appreciates your preference and we wait for the opportunity to welcoming you back. Hope to see you soon, Luna Fatima Hotel.

10/10 Excellent

Sharon, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Close to the Shrine
Amazing hotel clean & well located. They had suits so they were able to accommodate my parents myself & my son. We were a group of 9 travellers
Stayed 1 night in Jul 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Jul 16, 2018
Dear Sharon, We are so pleased to know that the Hotel was up to your expectations and we do appreciate your recommendation. Always at your service. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and great atmosphere for us and would definitely return again.
Stayed 3 nights in Jul 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Jul 12, 2018
Dear Client, Thank you for letting us know, that your experience at our hotel was positive. Always at your service. Best regards.

10/10 Excellent

Gil, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, Clean, near of the Capella.
Stayed 2 nights in Jul 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Jul 9, 2018
Dear Client. Thank you so much for taking the time to review our hotel. We were happy to know that our hotel met your expectations. Our best regrds.

10/10 Excellent

SF, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent with a bit of road noise if facing street and you live in a small town. Overall an excellent choice and place to to stay.
Stayed 6 nights in Jun 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Jun 25, 2018
Dear Client. Thank you very much for your comment. Our best regards.

10/10 Excellent

Uriel, Tampa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to Stay. Service and staff were outstanding . We would definitely recommend this hotel .
Stayed 1 night in Jun 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Jun 25, 2018
Dear Client. We are flattered with your kind words. We also thank you for your comments, that are always important to improve the quality of our products and services. Our Best regards.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High-quality hotel, but very deceptive amenties
The hotel was in very good condition with a top-notch breakfast buffet, bar and comfortable seating area in the lobby. Room service was excellent and left snacks sometimes. The big downside was that many of the services listed on the website were not available at the hotel. Laundry service would have been over 100 Euro based on their pricing chart which was confirmed by the front desk. We were able to do all of our laundry in a local laundromat (a 4 minute walk) for 10 Euro. Many other of the amenities were not available, though specifically described on the website as well in the FAQ/Hotel pamphlet placed in the room.
Stayed 7 nights in Jun 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Aug 7, 2018
Dear Mr. Stephen. Thank you for taking the time to write your review. We are pleased to know that you enjoyed our service. Please note that all comments are valid and taken into consideration. Our best regards.

8/10 Good

Enrique, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, about 15 min. Walk to the sanctuary
Reception and breakfast staff are efficient and helpful
Stayed 3 nights in Jun 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Jun 7, 2018
Dear Enrique, Thank you for taking the time to evaluate our hotel. Surely your comment will help our next clients.Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The hotel is really nice inside and offers great breakfast. However, the room we booked came with one less bed than promised and, when we complained that it was important to us, we were not offered any solution or even compensation for the mistake.
Stayed 1 night in May 2018
Response from Rayane Rodriguez -Manager Luna Fátima on Jun 7, 2018
Dear Client. Thank you very much for your comment. After your check in, we tried to contact you to change rooms, but we did not succeed. Sorry for the inconvenience. Best regards.

10/10 Excellent

Gaza, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and affordable
Perfect place to stay if visiting Fatima. Booked well in advance and booked the half board option. Food exceptional - 3 course meal and quality was exceptional. In fact, I know where I will be staying when I next visit Fatima as I come here every year.
Stayed 1 night in Apr 2018
Response from Rayane Rodriguez on Apr 27, 2018
Dear Gaza, Thank you very much for the kind words. Looking foward to see you next year. Always at your service. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Response from Rayane Rodriguez on Apr 27, 2018
Dear Guest. Thank you very much. Best regards.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area!!!!
Very nice, pleasant staff, very helpful girl on the night shift!!!! She was super sweet!!
Response from Rayane Rodriguez on Apr 26, 2018
Dear Dean. Thank you so much for the kind words. We are happy to know that you enjoy our hotel. Always at your service. Best regards.

10/10 Excellent

Al, Los Angeles California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel . veey clean. good breakfast
very nice clean hotel Friendly staff. Good breakfast
Stayed 1 night in Apr 2018
Response from Rayane Rodriguez on Apr 12, 2018
Dear Al, The Luna Fatima Hotel team appreciates the preference.Hope to see you again. Best regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great one night stay at Luna Fatima Hotel. Excellent staff all around. On-site parking, free wifi that worked well and breakfast included in the very reasonable nightly rate. Easy to reach location and vary close to all Fatima attractions. Would definitely stay at Luna when visiting Fatima in the future.
Response from Rayane Rodriguez on Apr 11, 2018
Dear Robert. Thank you for taking the time to write us a review. We are happy to know that our services have met your expectations. We look forward to a new. Best Regards,

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rayane Rodriguez on Apr 3, 2018
Dear Erika, Thank you very much. Best regards