Ratings based on 265 Verified Reviews

4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Great staff and close to stores and transportation

Posted Nov 7, 2017
Pros: Great staff and location.
Location: Close to shopping, the Bernabéu stadium, and easy bus or metro ride to museums and other sightseeing opportunities.
I have been staying at this hotel for over 10 years. The staff is helpful and friendly and the apartment style is great for longer stays. It is a little away from the heavy tourist areas, but with easy access to all Madrid by bus or metro. A great, reasonably priced hotel.
Comment from Hotel Management
Nov 7, 2017 by The management, Hotel Management
Dear Mrs. Pam: Thank you very much for your nice words. There is no greater satisfaction for us than reading reviews like yours: we work hard every day to make our customers' stay a great experience, which is why we are so happy to read that we succeed and, on behalf of the entire team, we thank you very much for your words and hope to be able to continue to meet your standards for a long time to come. Best regards, The management
3 out of 5
by A verified traveler from Norwich UK

Does the job, just about.

Posted Oct 27, 2017
Pros: * Clean * Quiet & safe * Located close to main metro line to the city centre
Cons: Furnishings including the beds. Electrical fittings. Very basic beds. Washing up pack.
Location: Average city area, quiet side street so no noise at night. Close to Metro line 5 mins walk. 20 mins walk to Santiago Bernabeu stadium
Booked this as we wanted the flexibility of being able to do basic self-catering, breakfasts for kids etc. As per the title it did the job, it was basic but functional. As with everything you get what you pay for this was €338 for four nights for a family of four. Plus points: * Clean and cleaned daily. * Quiet & safe. * Located close to main metro line to the city centre. Against: - Heating and air conditioning system, would not want to stay in summer heat or winter cold temperatures. - Very basic standard of furnishings. - Open cable junction box in bathroom and other choice electrical fittings. - Very basic beds. - No provision for washing up i.e. no liquid, cloth or tea towel. - Chipped and cracked crockery. - Noisy fridge - Not much locally in way of eating establishments. Average area.
Comment from Hotel Management
Oct 29, 2017 by The Management, Hotel Management
Dear Jon: Thank you very much for staying with us, we appreciate your comments that help us to constantly improve. You are right that, for reasons of hygiene, we do not leave utensils for cleaning the kitchen, so that they cannot be mistakenly passed dirty from one customer to another, however, if in the future you decide to visit us again, do not hesitate to ask us at reception, and we will gladly provide them. With regard to the heating / air conditioning system, we have checked-it and it is working properly, but it is already set to "heating"mode, since we are in October and the temperatures drop at night, that is why you can´t longer make use of the air conditioning, we regret if this has been an inconvenience for you. Best regards, The Management.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Salvador

Great price, great hotel

Posted Oct 16, 2017
Pros: The room and the fact they have a 24 hours lobby
Cons: Everything is just great
Location: There are a couple of caffees nearby, El Museo del Jamon, a couple of great bakeries, some bars and the zones is very safe...
Great experience. Staff was very friendly, they wait for us since our check in was at midnight, The room was very clean, has a lot of space, kitchen, mini fridge (very usefull)... Overall we recomend the hotel, no doubts about it. Talking about the location, it as good... Puerta de Alcala and Gran Via are 30 minutes walking from the hotel... Very average, good location. In general, if u dont mind either walk 30 minutes to the city or pay a taxi, best choise is this hotel.
Comment from Hotel Management
Oct 17, 2017 by The Management, Hotel Management
Dear Mr. Ivan: Thank you so much for choosing us and staying with us! We take great care to make our guests' stay as pleasant as possible, so we welcome your comments that help us to constantly improve, and we are really happy that you had a great experience with us. Receive cordial greetings, The Management.
4 out of 5
Recommended
for Everyone
by A verified traveler from los Angeles

Nice hotel

Posted Jul 30, 2017
Nice hotel , good price , close to metro and airport, restaurants in walking distance!
Comment from Hotel Management
Aug 7, 2017 by Management, Hotel Management
Dear Art: Thanks for staying with us and for your words. We are happy to read that you liked our aparthotel, we work hard to make our guests happy and appreciate your feedback! Best regards, The Management
4 out of 5
by Toria from Edinburgh UK

Great apartment, enjoyed my stay

Posted Apr 29, 2017 on Hotels
My room was clean, the twin bed was comfortable and I was pleased with the size of the apartment. I wasn't pleased that there was no cleaning equipment in the kitchen, not even a cloth to clean the dishes. The shower pressure was good, bit fiddly getting the temperature right. The hotel was in a quiet area but plenty of shops close by, partially loved Lidl bring a 5 minute walk north on the main road! The metro and bus stops are close by which was very handy. The staff are all very friendly and understand English, which is great because my Spanish is limited. Don't plan to use the gym tho, I wanted to but it only contained a step machine, stationary bike and weight machine. The weight machine can do pull downs and flys but there is limited space in the room and it was far too warm for comfort. Overall, great apartment and I enjoyed my stay but there are improvements that could make it amazing. If I ever go back to Madrid, I would happily stay here again
Comment from Hotel Management
May 3, 2017
Dear Toria: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We normally don´t put anything to clean the dishes for healthy and hygiene reasons, so there is no possibility that it is shared by previous clients, but, if you ever decide to come back to visit us, please, ask for it at the front desk and we will make our best to offer it to you. Best regards, The Management ***
5 out of 5
Recommended
for Everyone
by A verified traveler from lebanon

Recommended

Posted Apr 10, 2017
I liked this aparthotel even if its not in the city center but its close to tituan metro station which links you directly to the sol and gran via (center of madrid) the staff is very helpfull and the are is very calm with good restaurents nearby and most importantly to football lovers , you can go walking to the santiago bernabeu
Comment from Hotel Management
Apr 11, 2017 by La Dirección, Hotel Management
Dear Mr. Sergio: Thank you very much for your nice words and for choosing us, we are really glad you enjoyed your stay with us. Best regards, The Management.
5 out of 5
by Edward C

cleaning staff should be consistent

Posted Jan 5, 2017 on Hotels
Stay was good. Improvement could be made with television and free "safe" keeping. Use of safe, should be free, because it does not cost anything to safe keep ones, "valuables", passports, driver's license, other important items.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 13, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for repeat travelers

Posted Nov 29, 2016
Pros: This hotel has great staff, and is always clean and well maintained.
Location: The hotel is close to shopping, the soccer stadium Bernabeu, metro and bus lines to downtown to visit museums.
This apartment style hotel is on a quiet side street, but close to shopping of all sorts, grocery stories, bus and metro lines. There is not much staff turnover, so repeat travelers truly feel personally welcomed. The kitchenette, and lay out of the apartments makes for a homey feel.
5 out of 5
by A verified traveler

Value for money..

Posted Oct 31, 2016 on Hotels
(+)It was overall a good stay. Value for money. Friendly staff. Good kitchenette.. (-) wifi is very slow and gets disconnected quite often. Bedding was average