Ratings based on 464 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Southsea

Brilliant location for exploring Madrid

Posted Aug 19, 2017
Perfect location for easy tube travel into centre, and key museums. Lovely hotel, pool is super if 'refreshing', staff very helpful and friendly excellent free WiFi. Would definitely stay there again.
3 out of 5
by A verified traveler from Australia

Good if you have business in the area

Posted Jul 27, 2017
Good if you have business in the area but not for seeing Madrid as it's too far from the central buzz. Construction is going on but it's not too quiet a hotel anyway. Finishing touches missing but good enough
Comment from Hotel Management
Aug 8, 2017 by Adjunto a Dirección, Hotel Management
Dear Adrienne, Our location is in the north of Madrid and no more than 15 m from the airport or city center and very well connected. Thanks for your feeback and hope to receive you once again. Regards Manager Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice Hotel about 15 min cab to historic center

Posted Jul 9, 2017
Very nice staff they let us check in early after trans Atlantic flight and let us check an hour late the next day...
Comment from Hotel Management
Jul 16, 2017 by Emilio Zamoro. Assistant Manager., Hotel Management
Dear Victoria, We would like to provide our sincere grateful for your visit and your positive feeback. It will be a pleasure to welcome you again in the near future. All the staff remain to your entire disposal. Emilio Zamoro Assistant Manager
5 out of 5
by A verified traveler from Vancouver

Close to the subway, shopping, the stadium.

Posted Jul 8, 2017
Pros: Close to everything
Cons: There was someone smoking around my room, and the smoke was coming into my bathroom, but there was nothing the staff could have done about it.
Location: There are restaurants across the street, and on the street behind. Walk a block and there is a subway station and a shopping mall and bus depot.
Loved the staff, and the hotel in general. Fantastic breakfast, very good dinner as well.
Comment from Hotel Management
Jul 12, 2017 by Emilio Zamoro. Assistant Manager., Hotel Management
Dear Neila, Dear guest, We would like to provide our sincere grateful for your visit and your positive feeback. It will be a pleasure to welcome you again in the near future. All the staff remain to your entire disposal. Emilio Zamoro Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl. USA

Great comfortable hotel in a nice location

Posted Jul 1, 2017
Pros: Completely renovated, very comfortable room, spacious, good restaurants, excellent staff and service
Cons: Nothing
Our family of 4 stayed in the Melia Castilla for 1 night. I´ve stayed in this hotel many other times for business. The hotel has been completely renovated and everything is brand new. We had 2 interconnected rooms and they were great. The beds were very comfortable and the rooms had everything we needed. We were able to rest very well on our last day of our 3 week trip. The reception staff were great! They helped us with everything and were very nice with our kids. The restaurant was also very good, both for lunch and breakfast. The hotel location is very good if you´re not looking to be close to the tourist attractions and the old town área of Madrid.
Comment from Hotel Management
Jul 5, 2017 by Assistant Manager, Hotel Management
Dear Alfredo, We would like to provide our sincere grateful for your kind comments and your recent visit to the hotel. We´ll be delighted to welcome you again. Warmest regards, Emilio Zamoro Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from houston texas

Nice hotel close to santiago bernabeu stadium

Posted May 10, 2017
Great hotel clouse to the real madrid stadium very friendly staf
Comment from Hotel Management
May 15, 2017 by Assistant Manager, Hotel Management
Dear Guest, We celebrate you've found what you needed. Thanks and we're looking forward to seeing you again. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Don't know why it's not a 5-star hotel

Posted May 3, 2017
Outstanding; service, facilities, breakfast, assistance to customers, everything.
Comment from Hotel Management
May 15, 2017 by Assistant Manager, Hotel Management
Dear Guest, It's a pleasure to read such a wonderful comments like yours. Thanks and we hope to wellcoming you again.
5 out of 5
by Mauricio

We will be back

Posted Apr 18, 2017 on Hotels
Excellent hotel, great ambiance, rooms were impecable! The lobby is stunning and the location was perfect for us. Very close to bus stops and metro.
Comment from Hotel Management
May 3, 2017 by Assistant Manager, Hotel Management
Dear Mauricio, We appreciate your nice comments and we celebrate you've enjoyed your stay. Thanks and we hope to recieve you once again. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2017
Pros: The room was Very clean and tidy
Location: 20 minutes walk to the football stadium
The Reception staff were a little unfriendly to be honest, I didn't feel the staff behind the desk had any customer service skills. Very poor front of house But the room was 5star
Comment from Hotel Management
Feb 22, 2017 by Assistant Manager., Hotel Management
Dear guest, First of all we´d like to provide our sincere grateful for your recent visit to The Meliá Castilla. Your comments allow us to realize that you´ve enjoyed the experience although there is a very important detail that we should have taken care off. Details are completely important for us and that is the reason because I would like to apologize for your experience at the front desk. We´d be delighted to welcome you again. I´m sure you´ll confirm that the unfriendly experience was only a bad moment. Warmest regards, Emilio Zamoro
5 out of 5
by Pablo

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Estimado Pablo, Ha sido un placer tener la oportunidad de recibir su visita a Meliá Castilla y trabajar para lograr su máxima satisfacción. Nos encantará volver a disfrutar de su presencia en el hotel. Reciba un muy afectuoso saludo, Emilio Zamoro