Ratings based on 472 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Posted Aug 24, 2017
Pros: location ,pool ,food
Cons: cut the price
Location: near to Real Madrid stadium
Nice place and food in a quiet area but a bit expensive. Handy for the metro station.
Comment from Hotel Management
Aug 28, 2017 by Adjunto a Dirección, Hotel Management
Dear guest, We appreciate your nice comments that we'll consider. Thanks and hope to see you soon. Best regards. Assistant manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Southsea

Brilliant location for exploring Madrid

Posted Aug 19, 2017
Perfect location for easy tube travel into centre, and key museums. Lovely hotel, pool is super if 'refreshing', staff very helpful and friendly excellent free WiFi. Would definitely stay there again.
Comment from Hotel Management
Aug 23, 2017 by Assistant Manager, Hotel Management
Dear Chris, We appreciate your warm comments and we celebrate you've enjoyed your stay with us. It'll be a pleasure to welcomeyou once again. Best regards.
3 out of 5
by A verified traveler from Australia

Good if you have business in the area

Posted Jul 27, 2017
Good if you have business in the area but not for seeing Madrid as it's too far from the central buzz. Construction is going on but it's not too quiet a hotel anyway. Finishing touches missing but good enough
Comment from Hotel Management
Aug 8, 2017 by Adjunto a Dirección, Hotel Management
Dear Adrienne, Our location is in the north of Madrid and no more than 15 m from the airport or city center and very well connected. Thanks for your feeback and hope to receive you once again. Regards Manager Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice Hotel about 15 min cab to historic center

Posted Jul 9, 2017
Very nice staff they let us check in early after trans Atlantic flight and let us check an hour late the next day...
Comment from Hotel Management
Jul 16, 2017 by Emilio Zamoro. Assistant Manager., Hotel Management
Dear Victoria, We would like to provide our sincere grateful for your visit and your positive feeback. It will be a pleasure to welcome you again in the near future. All the staff remain to your entire disposal. Emilio Zamoro Assistant Manager
5 out of 5
by A verified traveler from Vancouver

Close to the subway, shopping, the stadium.

Posted Jul 8, 2017
Pros: Close to everything
Cons: There was someone smoking around my room, and the smoke was coming into my bathroom, but there was nothing the staff could have done about it.
Location: There are restaurants across the street, and on the street behind. Walk a block and there is a subway station and a shopping mall and bus depot.
Loved the staff, and the hotel in general. Fantastic breakfast, very good dinner as well.
Comment from Hotel Management
Jul 12, 2017 by Emilio Zamoro. Assistant Manager., Hotel Management
Dear Neila, Dear guest, We would like to provide our sincere grateful for your visit and your positive feeback. It will be a pleasure to welcome you again in the near future. All the staff remain to your entire disposal. Emilio Zamoro Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl. USA

Great comfortable hotel in a nice location

Posted Jul 1, 2017
Pros: Completely renovated, very comfortable room, spacious, good restaurants, excellent staff and service
Cons: Nothing
Our family of 4 stayed in the Melia Castilla for 1 night. I´ve stayed in this hotel many other times for business. The hotel has been completely renovated and everything is brand new. We had 2 interconnected rooms and they were great. The beds were very comfortable and the rooms had everything we needed. We were able to rest very well on our last day of our 3 week trip. The reception staff were great! They helped us with everything and were very nice with our kids. The restaurant was also very good, both for lunch and breakfast. The hotel location is very good if you´re not looking to be close to the tourist attractions and the old town área of Madrid.
Comment from Hotel Management
Jul 5, 2017 by Assistant Manager, Hotel Management
Dear Alfredo, We would like to provide our sincere grateful for your kind comments and your recent visit to the hotel. We´ll be delighted to welcome you again. Warmest regards, Emilio Zamoro Assistant Manager
3 out of 5
by A verified traveler

Lovely staff but hotel facilities need updating

Posted Jun 17, 2017 on Hotels
I specifically booked in the hotel as it had a pool and planned to use this before my meetings. However was disappointed to find it did not open until 11am. Overall, the hotel was expensive, a little dated and with the lack of access to the pool, not good value
Comment from Hotel Management
Jun 20, 2017 by Assistant Manager, Hotel Management
Dear guest, Thanks so much for your recent visit and your kind comments about your experience. We provide pool service from 11 am to 8 pm everyday. Pool area is available 24 hours for guests. We are in the process of refurnishing the hotel rooms. We desire to provide experience every day and everywhere. It will be a pleasure to welcome you again. Warmest regards, Emilio Zamoro Assistant Manager
4 out of 5
by Manuel

Posted Jun 3, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017 by Assistant Manager, Hotel Management
Estimado Manuel, Nos complace enormemente haber recibido su visita a Meliá Castilla. Muchas gracias por su puntuación. Trabajaremos para lograr su máxima satisfacción en una futura visita. Reciba un afectuoso saludo, Emilio Zamoro Adjunto a Dirección.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston texas

Nice hotel close to santiago bernabeu stadium

Posted May 10, 2017
Great hotel clouse to the real madrid stadium very friendly staf
Comment from Hotel Management
May 15, 2017 by Assistant Manager, Hotel Management
Dear Guest, We celebrate you've found what you needed. Thanks and we're looking forward to seeing you again. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Don't know why it's not a 5-star hotel

Posted May 3, 2017
Outstanding; service, facilities, breakfast, assistance to customers, everything.
Comment from Hotel Management
May 15, 2017 by Assistant Manager, Hotel Management
Dear Guest, It's a pleasure to read such a wonderful comments like yours. Thanks and we hope to wellcoming you again.