Ratings based on 492 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice food, ok room, expected better

Posted Nov 17, 2017
I chose to book "The Level" rooms in the MELIA, which are basically the best types of rooms you can get. I was asked to check-in on the 15th floor, which is the highest floor, only to be given a room back on the 6th floor (Room 645), and that's when my stay started to be uncomfortable. The room itself was ok, with the usual complimentary water. The problems started when I started to look for temperature control in the room, as it was really cold in Madrid that week. There was simply an on/off temperature mechanism in the room, and either you got nothing, or sizzling heat. It was certainly not a thermostat, as the device suggested. That made my evenings really bothersome and uncomfortable, as I couldn't get a good nights sleep. Secondly, on my second night, my complimentary water, and even some of my towels that I had used the day before that were heavily soaked, were not replaced. I was staying just for 2 nights, and although some of my other colleagues who booked "The Level" Rooms where they had a much enjoyable experience, I would have preferred to write something a bit more decent of the hotel. The breakfast was great, I'll give them that, especially as I was given access to a private breakfast area on the 15th floor, but a hotel is much more than just breakfast. I still recommend the hotel, and review the room before accepting it.
Comment from Hotel Management
Nov 21, 2017 by Assistant Manager, Hotel Management
Dear guest, We would like top rovide our sincerre grateful for your recent visit to Melia Castilla and the positive way to provide your feed back. We are commited to get success with every guest in every visit. Our most exclusive area, The Level is specially cared with dedicated areas and staff. We usually provide very positive experiences in this area and comments are usually very positive. I really apologize for your feeling and for not have been able to create this ambient and superb experience . I´m sure we can do it. In fact we are right now in the process of introducing important changes to improve our high quality results. I would be delighted if you would decide to come back any time. We´ll launch our new area next year. I will personally introduce you this new space. It will be my pleasure. My warmest regards, Emilio Zamoro
4 out of 5
Recommended
for Everyone
by A verified traveler from Gosport, England

Nice hotel with good transport links

Posted Oct 31, 2017
Very comfortable hotel located just out the city centre but with easy transport into the city using the metro. The area around the hotel feels very safe with plenty of cafes and restaurants.
Comment from Hotel Management
Nov 3, 2017 by Assistant Manager, Hotel Management
Dear Tom, We would like to provide our sincere grateful for your recent visit to Melia Castilla. We really appreciate your comments and we celebrate your positive feeling. We will be delighted to keep on worming in order to meet your highest expectations in a future visit to Madrid. Warmest regards, Emilio Zamoro Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada.

Nice and well located hotel.

Posted Sep 29, 2017
Pros: It's friendly and corteous staff, excellent location.
Cons: Rooms are in the process of being updated, that's very positive.
Location: Easy access to public transport (Metro & bus), few nice restaurants close by. I went to la Chalana in Paseo de la Castellana.
Well located hotel with easy access to the airport, public transport and the city. Great service, friendly and corteous staff. My room wasn't updated but it was above average size for Europe, comfortable and clean.
Comment from Hotel Management
Oct 6, 2017 by Assistant Manager, Hotel Management
Dear Alberto, We would like to provide our sincere grateful for your recent visit and your positive comments. It will be a pleasure to welcome you again. Warmest regards, Emilio Zamoro Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Posted Aug 24, 2017
Pros: location ,pool ,food
Cons: cut the price
Location: near to Real Madrid stadium
Nice place and food in a quiet area but a bit expensive. Handy for the metro station.
Comment from Hotel Management
Aug 28, 2017 by Adjunto a Dirección, Hotel Management
Dear guest, We appreciate your nice comments that we'll consider. Thanks and hope to see you soon. Best regards. Assistant manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Southsea

Brilliant location for exploring Madrid

Posted Aug 19, 2017
Perfect location for easy tube travel into centre, and key museums. Lovely hotel, pool is super if 'refreshing', staff very helpful and friendly excellent free WiFi. Would definitely stay there again.
Comment from Hotel Management
Aug 23, 2017 by Assistant Manager, Hotel Management
Dear Chris, We appreciate your warm comments and we celebrate you've enjoyed your stay with us. It'll be a pleasure to welcomeyou once again. Best regards.
3 out of 5
by A verified traveler from Australia

Good if you have business in the area

Posted Jul 27, 2017
Good if you have business in the area but not for seeing Madrid as it's too far from the central buzz. Construction is going on but it's not too quiet a hotel anyway. Finishing touches missing but good enough
Comment from Hotel Management
Aug 8, 2017 by Adjunto a Dirección, Hotel Management
Dear Adrienne, Our location is in the north of Madrid and no more than 15 m from the airport or city center and very well connected. Thanks for your feeback and hope to receive you once again. Regards Manager Assistant
5 out of 5
by Derek

Posted Jul 23, 2017 on Hotels
Great location, easy access, clean, tidy and well maintained hotel Will return if visiting Madrid again
Comment from Hotel Management
Jul 25, 2017 by Assistant Manager, Hotel Management
Dear Derek, Thanks so much for your kind comments and your positive feedback. It will be a pleasure to welcome you again at the Melia Castilla. Warmest regards, Emilio Zamoro Ass, Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Varese

Good all round hotel with all facilities

Posted Jul 19, 2017 on Ebookers
Very professional reception and staff. String across the board. The breakfast and gym could be upgraded a bit.
Comment from Hotel Management
Jul 21, 2017 by Emilio Zamoro. Assistant Manager., Hotel Management
Dear Gavin, Thanks so much for your kind comments and your positive feedback. We wish you had a nice trip back home.It will be a plesure to welcome you again in the near future. Warmest regards, Emilio Zamoro Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice Hotel about 15 min cab to historic center

Posted Jul 9, 2017
Very nice staff they let us check in early after trans Atlantic flight and let us check an hour late the next day...
Comment from Hotel Management
Jul 16, 2017 by Emilio Zamoro. Assistant Manager., Hotel Management
Dear Victoria, We would like to provide our sincere grateful for your visit and your positive feeback. It will be a pleasure to welcome you again in the near future. All the staff remain to your entire disposal. Emilio Zamoro Assistant Manager
5 out of 5
by A verified traveler from Vancouver

Close to the subway, shopping, the stadium.

Posted Jul 8, 2017
Pros: Close to everything
Cons: There was someone smoking around my room, and the smoke was coming into my bathroom, but there was nothing the staff could have done about it.
Location: There are restaurants across the street, and on the street behind. Walk a block and there is a subway station and a shopping mall and bus depot.
Loved the staff, and the hotel in general. Fantastic breakfast, very good dinner as well.
Comment from Hotel Management
Jul 12, 2017 by Emilio Zamoro. Assistant Manager., Hotel Management
Dear Neila, Dear guest, We would like to provide our sincere grateful for your visit and your positive feeback. It will be a pleasure to welcome you again in the near future. All the staff remain to your entire disposal. Emilio Zamoro Assistant Manager