Ratings based on 226 Verified Reviews

4.0 out of 5
76% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very happy

Posted Apr 15, 2018
We were forced to book a room at very short notice, arriving around 20mins after booking online. The staff adapted very well to this unusual situation, and overall we were very pleased with the hotel, facilities, excellent breakfast and great location.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 2, 2018 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Attractive central hotel

Posted Feb 6, 2018
The hotel has a very attractive and interesting cultural and historical style inside. The restaurant is excellent and the situation is close to many of the city centre attractions. The staff are very good, but the only problem was technical inefficiency of their credit card operation at Reception.
5 out of 5
by Michael

Great location, nice staff.

Posted Dec 15, 2017 on Hotels
Great location. Clean hotel.
5 out of 5
by Hanna

Great choice!

Posted Dec 11, 2017 on Hotels
Had a great stay at the hotel. Good breakfast, nice swimming pool, clean, comfy, good service! A very comfortable stay!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 26, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great central location, nice comfortable hotel

Posted Oct 11, 2017
Can’t ask for better location - the hotel is just steps away from the town center. Relatively modern facilities and well run operations make the stay a pleasant experience.
3 out of 5
by A verified traveler from Wollongong, Australia.

Hotel in central Santiago

Posted Sep 17, 2017
Hotel is conveniently placed in the city. But almost our very first experience was when we checked in Jaime was very arrogant and quite unwelcoming really. He was worse on departure. Small room requests by phone were forgotten or took ages to happen. Breakfast ok but when things ran out, took ages to be replenished. Hotel itself is old and badly needs refurbishment. NB Juan was humble, helpful, friendly, attentive. NB Not a good look when the other checkout girl visibly and unashamedly yawning behind check in desk whist we were there. Very average experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Very convenient location and the staff is very friendly and cooperative
Comment from Hotel Management
Aug 27, 2017 by Turismo y Negocios, Hotel Management
Muchas gracias por sus comentarios Saludos
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Good.

Posted Apr 13, 2017
Pros: Bed. Pillows . And location
Cons: Air conditioning
Location: Do the free walking tour. Was a great way to see Santiago. Very easy to get to the hotel from the airport using public transit
Good hotel. Bed was comfortable. Very good location. Staff was able to check us in early. The room was warm, the Air conditioning didn't seem to cook the room down. But they brought are fan. Slept fine. Good place for a night or two in Santiago
Comment from Hotel Management
Jun 6, 2017 by Turismo & Negocios, Hotel Management
Dear Guest : Along with greet , thank you for your time in responding and of course for your suggestions. Best regards,