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Reviews of Relen Suites Bellas Artes

3 out of 5
Relen Suites Bellas Artes
Monjitas 744, Of 2219, Santiago, Region Metropolitana

Reviews

6.6
Rating 10 - Excellent. 6 out of 69 reviews" "
Rating 8 - Good. 32 out of 69 reviews" "
Rating 6 - Okay. 15 out of 69 reviews" "
Rating 4 - Poor. 7 out of 69 reviews" "
Rating 2 - Terrible. 9 out of 69 reviews" "

6.6/10

Cleanliness

5.8/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Yerko, Viña del Mar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awful experience.
Due to my work, i had to stay the night at Santiago. I booked a room at Relen Suites and i only stayed there for 10 minutes. First. The advice says "parking facilities", but it's not included in the price. You have to talk with the doorman who can find a parking in the building for USD 20 without a receipt. Second. I went to the room, i opened the door and i was kicked by an awful sweat smell. I realised the walls were stained, like some one has been using them as a napkin for months. Third. The bed. It didn' had blankets and the mattress was in a terrible state. I sat in the bed and i almost fall in my back, it was like a black hole in the middle of the bed. I took my suitcase, i went to the doorman and I gave him the keys. I'm still asking for a refund.

6/10 Okay

Olivia

We arrived a bit early and they allowed us to check in right away, which was very appreciated. The room was fairly clean. Pretty much what I expected.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
bleugh.
I regret picking this hotel. Location was good but the service was atrocious. no housekeeping at all. mouldy shower curtain. dirty dishes. dirty floors and walls. no key fob provided so you were at the mercy of someone deciding to let you into the building.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable apartment. Great views of Santiago.
Useful kitchen. Good location for exploring the city.

8/10 Good

litro, mty

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice suite- studii
perfect for the price paid. Excellent location. Theres no staff just the security guys

4/10 Poor

Exp. traveler, Los Angeles, CA, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price; terrible management
An apartment badly maintained by clearly absentee owner. On-site manager ill-equipped to handle foreigners and/or cleaning. Great location, views and price, but you are absolutely on your own for everything else. Be forewarned: If you arrive late at night, the front gate will be locked and the phone number provided will not get you a person. I had to wait until another resident came home and kindly let me in. The security guard for the entire building, not the rental units, then had trouble finding the person responsible for the apartment.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centric Stay
After a training seminar it was a great stop to get things together before going home.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Rellen Suites - more of an apt. hotel
This is really more of an apthotel, meaning most of the other people in the building appear to be residents. The room itself is immaculate and well sized for 2 people. It's ideal for the business travel. The best part is by far the windows. One wall in both the bedroom and the living room is a window with expansive views over the downtown area and plaza de armas. While the building lacks the amenities of a full hotel the location, good room condition and amazing views make this room an incredible deal. Only drawback: no air conditioning

6/10 Okay

Gwyn, Uk

Liked: Staff & service
It was alright
I arrived at relen at 0900 and I was able to check in, although check in time wasn't until 3pm The Apartment was pretty much as described. Functional. The wifi was down whilst I arrived and the host quickly rectified this. Location is fantastic. 1 block from City center and a supermarket across the road

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment style hotel room with a central location
I was quite pleased with the hotel as it is in a central location with a good price considering everything in the room/apartment. It is a one bedroom apartment with a kitchenette and a tiny balcony. It is a few blocks from the Bellas Artes metro stop as well as a few blocks from the Plaza de Armas square and metro station. Also a few blocks away from a major shopping district as well. There are also two grocery stores (one next door and one across the street.) The kitchenettes are fully functional and have all the basic needs covered. There is also a rooftop pool and balcony on the 26th floor which has a great view of the city of Santiago. The only downsides are a few scuffs and nicks in the paint and such - just a little wear and tear but nothing bad at all. For the location, price and amenities, I found it to be quite a good value.

8/10 Good

Evelyn, Oregon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location, no English
This apart-hotel is right downtown and easy walking distance to lots of sights. Grocery store across the street and bank down the block. Lots of cafés nearby and a few hundred yards from plaza de armes. The neighborhood felt safe, as did the building. The apartment we had was adequate with a frig and microwave and was cleaned every day. The wifi worked most of the time and the views of the city were stupendous. The front desk people spoke no English though, so if your Spanish language skills are lacking you might be on your own and wishing for the services of a real hotel. Great value for the money.

6/10 Okay

jen, colorado

8/10 Good

Kae, Toronto

Liked: Staff & service
Great location, great service
Great location, close to 2 subway stations, Mercado Central, Plaza de Armas. Not the most upscale part of town, but quite accessible to the rest of the city because of the subways. Little nervous walking around in the dark. The staff is amazing - they are very accommodating and very helpful. The floors aren't swept so it's a little dusty, and there is no air conditioning, so it gets very hot but the service makes up for it.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Need to speak Spanish
I was expecting Quest type apartment, but is residential sublet- very difficult to communicate with staff. Not safe to walk in area as solo female. Better if traveling in group

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2017

6/10 Okay

Jorge

Liked: Cleanliness, property conditions & facilities, room comfort
Limpio y cómodo
No dejaron La contraseña del wifi

4/10 Poor

Achim, Deutschland

Disliked: Cleanliness, staff & service, property conditions & facilities
Super Lage - Rest naja
Zugang schwierig, keine tel. Erreichbarkeit, Abzocke beim Parken, Zimmer und Geschirr schmutzig. Kein Topf, keine Kanne, 2 Löffel im 3er Appartement. Wir haben eine Nacht verloren, weil niemand tel. Zu erreichen war. Verständigung ohne Spanisch unmöglich.

8/10 Good

Héldio

Liked: Cleanliness, room comfort

2/10 Terrible

susana gladys, San juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Engañada
Fui engañada no me entregaban recibo a pesar de insistir en ellos. Me encontré con sorpresa en la tarjeta de crédito .fui atendida por una chica llamada paula

6/10 Okay

Verified traveler

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hermoso el hotel, buena ubicación. Pésima atención
No nos brindaron nada de lo que nos prometieron booking (cochera- wifi- a la cama indiv le faltaba la sabana, espera de 3 hs para tomar habitación.- Hotel hermoso.

6/10 Okay

Wing fai, Hong kong

Liked: Cleanliness, staff & service
Room facing west feel hot in the afternoon
Above average

8/10 Good

Armando.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mejor de lo esperado.
Bueno. Se puede recomendar y está bastante bien ubicado.

8/10 Good

Mariela, Argentina

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Desepcion
Muy bueno el lugar. Lastima que me robaron pertenencias y al reclamar al servicio de limpieza me negaron la devolucion sin darme solucion. Una lastima.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel súper céntrico
Super céntrico... Está cerca de los puntos de interés de santiago

6/10 Okay

Max Lane, Ribeirão Preto

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Santiago Centro.
Eu já sabia que não era um hotel, são apartamentos em um condomínio no centro. A recepção não tem nada a ver com a hospedagem e isso atrasa um pouco o check-in. Houve um problema no meu apartamento e me deram um temporário, estava muito mal cuidado. No dia seguinte trocaram para um limpo com móveis mais conservados. O espaço é ótimo, com uma sala e pequena cozinha, mais o quarto e banheiro. Enfim bem localizado em relação ao metrô, Lastarria e Catedral, a língua atrapalhou um pouco, mas indico, desde de que entendam não se tratar de um hotel.

6/10 Okay

Nathalia

Liked: Room comfort
Disliked: Staff & service

6/10 Okay

Humberto, São Paulo

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Hotel bem localizado/ atendimento ruim
o hotel é bem localizado, próximo ao metrô e a pontos turísticos importantes da cidade, além de vários restaurantes. Em relação ao apto, trata-se de um imóvel posto a locação para turistas em um condomínio onde residem vários proprietários, o que gera problemas típicos da convivência entre quem está de passagem e quem é fixo. Destaco negativamente o atendimento dado por Paula e Olga, funcionárias do hotel, sendo a primeira a que nos recebeu na chegada. Embora tenha dito que o quarto seria limpo dia sim e dia não, de fato chegamos numa quinta (6/8) e ele só foi limpo a primeira (e única) vez no dia 10/8, depois de praticamente obrigarmos para que isto acontecesse, pois faltava até papel higiênico. Depois disto Paula e Olga desapareceram e sequer tiveram contato conosco para receber as chaves e conferir o quarto. Há no apto um número reduzido de utensílios: quem pensa num imóvel deste perfil para cozinhar terá sérias dificuldades. Em síntese, indico que gaste um pouco mais e se hospede num hotel melhor.

6/10 Okay

Luis Antonio, Viña del Mar

mala ventilación de los pasillos
vecinos ruidosos y pasillos con mal olor

2/10 Terrible

HECTOR, MEXICO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nunca fue lo que se esperaba y me hicieron esperar
ES UN FFRAUDE TOTAL NO ES HOTEL ES UNA HABITACION TOOD SUCIO PUERCO Y SOBRE TODO YO TENIA QUE LIMPIAR ESO NO ESTA NADA BIEN LAS COLCHAS TODO MUY MAL EL BAÑO LO TUVE QUE ARREGALAR NO SERVIA NI ELBOTE DE BASURA ETC UNA EXPERIENCIA MUY MALA LA VERDAD OJOOOO ME COBRARON USTEDES EXPEDIA MUCHO MAS D ELOQ UE COBRAN NO SE VALE ESO ES INCREIBLE DEBI PAGAR LA MITAD DE LOQ UE LES PAGUE MUY MAL POR USTEDES

2/10 Terrible

Erik, Stockholm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slarvigt och dåligt underhåll
Det fanns inte handdukar eller tvål som lovat. Spisen gick inte att använda.

4/10 Poor

Elenice, Rio de Janeiro

Disliked: Staff & service, property conditions & facilities, room comfort
Filme de terror
Paula nos entregou a chave Tv só um canal de desenho Teve vulcão entrando em erupção soubemos quando voltamos ao Brasil Deixei recados na portaria para a tal de Paula mas nunca mais a vimos No banheiro não tinha secador de cabelos Uma hora o chuveiro era quente demais outra hora mal esquentava Não havia nenhum produto de toilete de cortesia nem mesmo uma toalha no chão do banheiro A internet só funcionou dois dias e meio e quando bem entendeu Tentei relamar mas com quem Foi muito difícil comunicar-mo-nos com nossa famíli. A cozinha não tinha abridor de lata, forma de gelo e tampas nas panelas Quem contrata um apartamento com utensílios de cozinha é porque quer preparar sua dieta. No penúltimo dia um cidadão bateu à nossa porta, perguntando se estávamos cozinhando o cheiro da comida o estava incomodando e ele era residente do prédio Dissemos que ficasse tranquilo pois no dia seguinte iriamos embora A partir daí nada mais funcionou na parte elétrica a não ser a luz do quarto banheiro e cozinha. Não tínhamos mais cooktop geladeira microondas cafeteira luz nos abajures na sala nenhum interruptor funcionava nem tv, nem como carregar nossos celulares nenhum sinal de internet Só quarto nem água ou refrigerante gelada cinco da manhã ainda noite pegamos um táxi "no meio da rua" para o aeroporto os porteiros do dia anterior falaram que o hotel não chamava tax

10/10 Excellent

Victor, göteborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbar vistelse
Helt perfekt bra service! var städat och fint enda som var lite minus var att solen väcker dig tidigt men du kan aldrig döma solen, Och området är helt okey mycket skoj

6/10 Okay

felipe, belem

Muito bem localizado
Tivemos um pouco de dificuldade para encontrar o hotel, que na verdade é um apart em meio a um prédio residencial. Mas a proprietária e ajudantes são muito simpáticos e prestativos. O quarto é bastante confortável, tem praticamente tudo necessário para uma boa estadia.

8/10 Good

Anne-Marie, Lyon,France

Liked: Room comfort
Disliked: Staff & service
Séjour agréable,malgré tout
Petit F2 plaisant et bien conçu, vue agréable sur les toits,nous étions au 18ème étage. Très bien situé. Petits inconvénients : le bruit des bus dans les rues adjacentes jusqu'à une heure avancée,le tapis du salon aurait besoin d'un coup d'aspirateur et le linge de maison(draps et serviettes)sont certainement rapidement lavés à l'eau froide . La réception est là pour donner et reprendre les clefs.pas plus.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

8/10 Good

lis, rio de janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passeio
Estivemos por 6 noites neste apart e foi ótimo!! Próximo a tudo, metro, mercado, restaurantes, bares, rota turisticas, enfim!! Vale muito pelo custo e beneficio. Aprovadíssimo!!

8/10 Good

H.K., 東京

Liked: Staff & service
治安が比較的良く、回りにレストラン、店も多い。
ホテルの格は3星ホテルの通りで、一部屋に3人以上宿泊している現地人がいる事も多く、外人、ペルー人の利用が半分づつ位で、中級なホテル。部屋代がMirafloresとしては安めと思います。朝食は最低であった。

8/10 Good

Maria José, vila velha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomendo
Muito obrigada pelo atendimento.

4/10 Poor

Anne-Marie, Montreal

Disliked: Staff & service, property conditions & facilities, room comfort
Chambre décevante
Accueil confus à la réception, aucune personne ne parle même un peu anglais, c'est tout un imbroglio pour avoir sa clé.ensuite des signes affiches partout indiquent clairement qu'il n'y a AUCUN service d'hôtel ici car c'est un édifice appartement...la chambre est très usée, murs sales, très peu équipée même pas une petite cafetière on ne peut pas vraiment s'y faire a manger...très froid les fenêtre ferment mal, presque pas de couverture...bref très décevant comme expérience.

8/10 Good

João Batista, Santos - Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falta de manutenção
Regular

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meu passeio no Chile
O hotel é muito bem localizado, bem perto de tudo, dos principais pontos turísticos. Não achei os porteiros muito simpáticos, mas o serviço de quarto foi bem eficiente. O apto é pequeno, mas tem o necessário para um casal.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

JUANPA

Liked: Cleanliness, property conditions & facilities, room comfort
IDEAL PARA ESCAPADAS
ES UNA MUY BUENA OPCION PARA AQUELLOS QUE BUSCAN UN BUEN HOTEL, ECONOMICO EN BUENA ZONA... CON MUCHOS LOCALES CERCA SIN PERDER PAZ.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Es un hotel muy céntrico, cómodo
Es céntrico y cómodo, aunque la limpieza de la habitación algo deficiente (basura llena del inquilino anterior a nuestra llegada).

6/10 Okay

Abel, Cordoba

Disliked: Staff & service
todo bien
muy bueno

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
OK, Das Apartment Hotel liegt im Zentrum von Santiago. Alle möglich keiten sind da gegeben.

6/10 Okay

BSANTOS, BELO HORIZONTE

Liked: Cleanliness, room comfort
OTIMA LOCALIZAÇÃO
A LOCALIZAÇÃO É PERFEITA, ESTAÇÃO DO METRO MUITO PRÓXIMA O QUE FACILITOU MUITO NOSSA LOCOMOÇÃO.

8/10 Good

Miguel, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Buena ubicación y atención. Muy comodo

8/10 Good

LUCIANE, CURITIBA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTIMA LOCALIZAÇÃO
GOSTEI BASTANTE, LOCALIZAÇÃO BEM CENTRAL FICA PRÓX. DE METRO, ONIBUS. QUARTO BOM. BOM ATENDIMENTO. VOLTAREI A ME HOSPEDAR .