Ratings based on 101 Verified Reviews

4.1 out of 5
97% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Very central to the cathedral.

Posted Jul 22, 2017
Pros: location and cleanliness.
Cons: Breakfast could start at little bit earlier. Currently they open at 8am.
Location: Cathedral, lovely streets and shops, museum of pilgrims/history.
Lovely hotel, clean and simple. Nice breakfast to help yourself to. Was a bit disappointed when I asked if they could open up breakfast 15 minutes earlier (because of our flight time) to be told no and the best they could do is offer coffee in the room at 5E each. The room at the front suffered a bit from noise of revellers in the square till quite late but i believe that there was an event that night. the room at the back was much quieter.
Comment from Hotel Management
Aug 31, 2017 by Hotel Montes, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location, good price

Posted Jul 8, 2017
Pros: Location, cleanliness.
Cons: Needed a larger fan or ideally a ceiling fan for summer.
Location: Heart of the old city: cathedral, museums, restaurants.
A great location in the old city (right by the cathedral). Very clean, modern rooms, small but satisfactory for one person. Only complaint was the heat--it was an unexpected heat wave in June, but still the tiny fan (the size of my hand) was not enough, and the window didn't open fully. Also the wi-fi was spotty.
4 out of 5
by Rebecca

Suite, NO TUB

Posted May 4, 2017 on Hotels
The place is great, and so is service, however, after finishing with the camino, I booked this room at $230.00+ US dollars for a suite as the picture when you book show a bathtub to soak in. Well, I got a suite according to them but no tub. That was a disappointment after walking for almost a month.
3 out of 5
by sarah

Disappointed

Posted Apr 30, 2017 on Hotels
For the money paid I was a quite disappointed. Small room. No natural light and not a great shower. Far better places to stay for less money
5 out of 5
Recommended
for Everyone
by A verified traveler from CALIFORNIA

EXCELENT!!!!!!!

Posted Nov 22, 2016 on Orbitz
Pros: THE STAFF WAS EXCELENT I FELT VERY HAPPY TO BE THERE .
Cons: I WOULD NOT CHANCHE A THING THE HOTEL AND THE STAFF IS PERFECT !
Location: RESTAURANT, CHURCHES, VIEW, IT WAS HART TO WALK BUT I DID IT WAS GOOD FOR ME
IT WAS GREAT EXPERIENCE BECAUSE IT WAS CLOSE TO EVERYTHING SHOPPIN CHURCH RESTAURANTS AND THE VIEW VERY GOOD THANK YOU
Comment from Hotel Management
Nov 24, 2016 by Javier. Recepcionist., Hotel Management
Thank you so much for your comment, and for your nice words about us. We are always glad to satisfy our guests needs, and it's always a pleasure have so good guests as you were. If you felt happy we felt happy too. Hope to see you soon again. Best regards. Hotel Montes
5 out of 5
by A verified traveler

Good place to stay after a camino!

Posted Nov 11, 2016 on Hotels
A quick stop to visit Santiago. The hotel is in the centre of the old town very near the cathedral. A very happy stay.
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thank you so much for your comment, we really appreciate it. It's nice that our guest take time to say a few words about us, it's a good feedback and we try to improve thanks to your comments. We are glad that you enjoyed your stay with us. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Female front desk staff could be more friendly.

Posted Oct 21, 2016
Everything was great.Thank you.I have nothing more to add.
Comment from Hotel Management
Oct 21, 2016 by Javier. Recepcionist, Hotel Management
Thank you so much for your comment, we appreciate your time to write about us. Hope to see you soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from US

It's an old building but I filled very confortable

Posted Oct 20, 2016
Pros: Privacy and balcony facing cathrdral
Cons: New building they did everything is possible with and old construction
Location: It is a perfect location
The staff were very helpfull and nice guys, it was like staying at my house
Comment from Hotel Management
Oct 21, 2016 by Javier. Recepcionist, Hotel Management
Thank you so much for your comment Sr. Jose It's always a pleasure have good guests like you. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and nice view from balcony

Posted Oct 11, 2016
Pros: Location was great.
Cons: Breakfast was only between half nine to half ten.
Location: Right near the cathedral. About a good five minute walk to the airport bus stop.
The pension is right near the cathedral. Literally a minute walk. Our room was spacious and bathroom was nice. The Juliette balcony overlooked a pretty square. Breakfast was simple but sufficient.
Comment from Hotel Management
Oct 18, 2016 by Javier. Recepcionist, Hotel Management
Thank you so much for your nice words and to dedicate a while to write about us. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Williamsburg Va

Quiet oasis

Posted Sep 16, 2016
Located on quiet side street off the noisy main highway. The associated restaurant is a 5 minutes walk downhill. Spacious rooms, comfortable bed, and very welcoming staff. A family run business, they take pride in providing excellent service. I highly recommend the cheese platter in the restaurant. The local cheeses are DOC and the accompanying pepper marmalade is a family recipe. Great value. Small outside pool for hot days only, as it is unheated. A bit of pampering for tired pilgrims or tourist.
Comment from Hotel Management
Oct 13, 2016 by Javier. Recepcionist, Hotel Management
Thank you so much for dedicate a few minutes to write some nice words from us. We hope to see you soon. Best regards