Ratings based on 88 Verified Reviews

3.6 out of 5
83% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

The roof garden made it very special.

Posted Feb 18, 2017
Pros: Facilities were good.
Cons: Had to ask for clean towels and linen.
Location: Central for everything.
Met people from all over the world , sat on the roof garden had a beer and a laugh . Great place to stay. Even better when good people are there.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Central historic building

Posted Apr 24, 2016
Pros: The historic building, cleanliness and great bedding.
Cons: It is noisy but that comes with the central location. It did not affect our sleep. Shower and temp regulation needs improvement.
Fantastic central location in a well preserved historic building. Big double beds with top quality bed linen. Staff friendly and helpful
Comment from Hotel Management
May 23, 2016 by Francisco, Hotel Management
Hi Cynthia thanks for your comments, we are glad you liked your stay here and thanks a lot for your advices of improvement, we are working on it!
3 out of 5
by Pauline from Calgary

Good location, very basic hostel

Posted Jan 15, 2016 on Hotels
We had a private room, which is in the building next to the main one. The room was nice and clean, but hot as the only window was in the bathroom. The walls are also very thin, and the wifi wasn't working most of the time. The breakfast is basic, but enough to get you going for the day. Location is great for visiting the city.
Comment from Hotel Management
Jun 11, 2016
Hola Pauline, agradecemos tu comentario y con respecto las habitaciones lamentamos que no hayas estado 100% cómoda. La casa donde esta nuestro hostel es en su mayoría construida en base al adobe, que es un material muy liviano y fue muy utilizado en las construcciones del siglo XIX, nosotros nos esforzamos por mantener la originalidad de la casa, por que es precisamente su antigüedad la que le da valor. Por esto mantenemos el piso de madera original, los muros de adobe y en general la infraestructura. Por eso alguna habitaciones son más ruidosas o más calurosas que otras. Muchas gracias por tus criticas, valoramos la oportunidad que nos das de mejorar con tus observaciones!
3 out of 5
by Ayako

便利な場所です

Posted Sep 30, 2015 on Hotels
広場からも近く、交通に便利です。
4 out of 5
Recommended
for Students
by A verified traveler from Chile

Nice for backpackers, not anymore

Posted Mar 19, 2015
Pros: Price
Cons: Please no cats (not everyone likes it, fortunately, I do)
Location: Not the best hood, but could reach many things to get know
Of course a hostel is most of times good for backpacker, I am not and I was searching something to stay few days. It is uncomfortable if you have suitcases. Also, I had a room that was extremely noisy because it faced to the avenue.
Comment from Hotel Management
Apr 9, 2016 by CasAltura, Hotel Management
Hola Luis, muchas gracias por tus comentarios. Nuestra ubicación es muy buena, pero también tiene sus consecuencias. Por estar ubicados en el centro histórico de Santiago estamos expuestos a diferentes inconvenientes como por ejemplo el ruido del transito, que ya ha sido solucionado al instalar ventanas de doble panel para minimizar el ruido. También en este sector del centro existen ratones y los gatos que tenemos en el hostal son necesarios para mantenernos libres de ese problema, por eso son necesarios. Agradecemos tus criticas por que nos ayudas a mejorar!
5 out of 5
Recommended
for Everyone
by A verified traveler from Belo Horizonte, MG.

Everything ok.

Posted Mar 13, 2015
Cons: Breakfast.
Location: It is close to everything. The subway, the shopping center, the central market. It has a huge variaedade food near and beyond the supermarket and shop
When booking by expedia, shortly after I received a confirmation email. I asked some questions and was promptly answered. Warned the schedule would come about and the person was ready to receive me and explained to me all hotel procedures. Whenever I needed help, I helped them with much effort to understand me.
Comment from Hotel Management
Apr 8, 2016 by CasAltura, Hotel Management
Jose, thanks for your goods comments. We are glad you liked to stay with us!
4 out of 5
by pierre from Ottawa

great location but bring ear plugs

Posted Jan 22, 2015 on Hotels
very well located. Nice decor. Desk was not helpful in locating an over nightparking, but we eventslly found one under the public park. Albeit well located ( few blocs from Plaza de Armas) very noisy due to all night traffic. Recommanded.
Comment from Hotel Management
Jun 11, 2016
Hola Pierre, muchas gracias por tus comentarios. Como dices, nuestra ubicación es muy buena, pero al estar ubicados en el centro del centro tenemos que convivir con el trafico y su ruido las 24 horas del día, por eso hemos estado implementando ventanas con doble panel para minimizar el ruido. Agradecemos tus criticas, para nosotros son muy importantes porque nos dan puntos para mejorar!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
The hotel is in an excellent location. The staff is friendly and helpful.
Comment from Hotel Management
Jul 11, 2015 by Paulina, Hotel Management
Thank you so much for you comment. We are really happy that you like CasAltura. Please think of un for your next visit to Santiago!! Best wishes!!
4 out of 5
Recommended
for Students
by A verified traveler from Australia

good budget accomodation

Posted Dec 10, 2014
I stayed in a single room with shared bathroom. The room was small and very basic but i had everything i needed for a good price. The shower was hot, there was good breakfast, internet, helpful staff and a good location. There was a supermarket close by, and not too far to walk to all of the tourist attractions/areas. Very good for students/backpackers.
Comment from Hotel Management
Jul 11, 2015 by Paulina, Hotel Management
Hi, Thanks a lot for your comments!!! We are glad that you had a nice stay with us and that you liked CasAltura!! It will be our pleaseure if you think on us for your next trip to Santiago!! Best wishes from CasAltura Staff!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Well Priced Hostel In the Heart of Santiago

Posted Nov 30, 2014
Pros: Welcoming staff, late check in, great character building
Cons: The breakfast wasn't amazing, but it was better than average
Location: Close to the centre. Close to the market, lots of street markets.
We arrived at the hostel at approximately 2 am. There was no trouble with arriving at that time, the front desk staff were very kind, and showed us around quickly and then to our room. In the morning breakfast was good, but nothing too exciting. Everyone got a yogurt, and then there was a variety of bread goods, cheese, basic fruits and juices. There were a few people (4 men with big appetites) who consistently cleared it out, and the girl was having trouble keeping up with them. Instant coffee - which is not uncommon. The front desk staff was so helpful with giving us advice on how to get a bus ticket, and how to get to the bus station. We checked out at 10 am, but then had an overnight bus to Pucon. We basically spent the entire afternoon hanging around the hostel, which has amazing shared spaces including an excellent terrace with great views. They were more than welcoming. The internet quality is good. There is a cute cat. The bedroom was clean and super cute. The shared bathroom was clean, and adequate. We didn't have any problems at this hostel, and the value was very good for what you got and also the location.
Comment from Hotel Management
Apr 8, 2016 by CasAltura, Hotel Management
Dani, Thanks for your good comments. We are more than happy to know that you enjoyed your staying with us.