Ratings based on 198 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2017
Large room but carpet old and dirty. Central location and nice staff.
Comment from Hotel Management
Jan 31, 2017 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: We truly appreciate your review about your stay at our hotel. Guest´s comments are very valuable for us, as these allow us to monitor and improve our service. We are pleased that you liked our location and service. I hope you can visit us again in the near future. Ferney Garcia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Lovely hotel close to many points of interest

Posted Jan 11, 2017
Pros: I really liked the clean, comfortable rooms, and helpful staff.
Location: It is within walking distance of Patio Bellavista, Plaza De Armas, Santa Lucia, San Cristobal Hill and Funicular. It is close to subway & bus stops.
I enjoyed visiting Santiago with my family in December. The Crowne Plaza has a great location that is within walking distance of Patio Bellavista, Plaza De Armas, Santa Lucia, and San Cristobal hill with the funicular that goes to the top. There is a subway stop nearby, and there is also a Hop On, Hop Off stop nearby. The day tour companies also make pickups here. Most of the front desk staff spoke English, which was a big help to us. I found the Crowne Plaza to be clean, comfortable, and pleasant. There is a nice restaurant in the hotel, and there are also many places to eat nearby.
Comment from Hotel Management
Jan 31, 2017 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: Thank you for taking the time to post your good impressions about Crowne Plaza Santiago. We are more than delighted that your experience was pleasant and comfortable and we met your expectations. It is nice to know that you noticed the cleanliness of the hotel and you enjoyed our location that is within walking distance of very interesting places. It would be a pleasure to welcome you in the future. Sincerely., Ferney Garcia General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 1, 2017
Friendly staff, delicious breakfast (a little pricey, but worth it). Very nice clean rooms
Comment from Hotel Management
Jan 19, 2017 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and we appreciate your positive comments about our staff and service. We hope you will visit us again. Sincerely, Ferney Garcia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 25, 2016
Pros: Everything.
Walking distance to many important sights and close to fun artsy neighborhood. Staff was friendly, helpful and very professional. Great breakfast and pool. Definitely would book this again- great value.
Comment from Hotel Management
Dec 29, 2016 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: Thank you for staying with us and providing us with your feedback. We are happy to know that you had a great stay in our hotel, and you enjoyed our breakfast, the pool and our location. Our staff will be pleased to read your comments and know that you appreciate their job. I really hope you come back to our property and enjoy again all our facilities and service. Sincerely., Ferney Garcia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Great central location

Posted Dec 23, 2016
With all the facilities of a large hotel, Crowne Plaza had all the features required for a family of 5, including teenage boys who loved the gym , the pool and the internet access. Helpful staff throughout. However most important was the central location with most sites accessible by walking. For the longer trips the subway station was 200m down the road and a hop-on-hop -off bus stop nearby.
Comment from Hotel Management
Jan 4, 2017 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: We truly appreciate your review about your stay at our hotel. We are pleased to read that you and your family enjoyed your time with us, and you liked our hotel , service and location. I really hope you can come back to our property and enjoy again all our facilities and our staff. Kind regards, Ferney Garcia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tasmania, Australia

Superior hotel in good location

Posted Dec 12, 2016
When I arrived at reception at 11 p.m. to check in, there was no record of my reservation. Expedia had stuffed up! However I was allocated a room, superior to the standard one that I had booked, and the issue with Expedia was sorted out the next day. Victor at reception was very kind and helpful and told me that this had happened with Expedia before! Not a good look, Expedia. The location of the hotel was very convenient and within easy walking distance to all major sights, restaurants and so on. The hotel is very clean and comfortable and the staff are professional, without being distant. Full marks.
Comment from Hotel Management
Dec 29, 2016 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: Thank you so much for posting a review of your stay with us, we are happy to know that you had good experience in our hotel and you liked our location and accommodations. We hope to welcome you back in a near future. Ferney Garcia General Manager
5 out of 5
by A verified traveler

Amazing location

Posted Nov 27, 2016 on Hotels
Wish we had stayed here the whole trip, loved it!
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Dear Guest: Thank you for posting your comments about your recent stay at Crowne Plaza Santiago. We are happy to know that you enjoyed your time here and you liked our property and location. We look forward you come back soon, so you will enjoy once again our hotel. Sincerely., Ferney García General Manager
5 out of 5
by A verified traveler

Nice hotel in a good location

Posted Nov 11, 2016 on Hotels
Staff were friendly and helpful. The hotel is in a good location. The hotel should have an email address for reservations as my requests for an airport shuttle went unanswered which was frustrating.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Guest: Thank you very much for staying in our hotel and give us your impressions, we much appreciate it, Guests’ comments are very valuable for us, as it allow us to amend our mistakes and improve our service. We are happy you have enjoyed our services and location It will be a pleasure to receive you again. Sincerely., Alejandra Sanguinetti Director of Public Relations
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, ON

In the heart of downtown

Posted Oct 20, 2016
Room service was a bit expensive, but having a convenient room in a convenient part of town which felt secure and clean were good pluses.
Comment from Hotel Management
Oct 21, 2016 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: Thank you for your feedback regarding your recent visit at our hotel. We are pleased that you felt secure and you liked our location. It will be a pleasure to receive you again. Sincerely., Alejandra Sanguinetti Director of Public Relations