Ratings based on 234 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Collie, Western Australia

Very comfortable

Posted May 11, 2017
We added the breakfast and Crowne Club package at US $20 / day/ person and were upgraded to a suite. Well worth it! Staff ALL spoke English well and were very friendly.
Comment from Hotel Management
May 18, 2017 by Carolina B., Hotel Management
Dear Guest: Thank you for posting your review about Crowne Plaza Santiago. It is a pleasure to know that you enjoyed our facilities and we appreciate your positive comments about service provided by our staff. We hope to receive your visit again. Sincerely., FGarcia GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Well located and good facilities. Nice pool area and spa..
Comment from Hotel Management
Mar 23, 2017 by cb, Hotel Management
Dear Guest: Thank you to convey your experience about your recent stay. We are delighted to know that you had a good time at our hotel, and you really liked our facilities and our location. It will be a pleasure to receive you again at our hotel. FGarcia GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Very good hotel. Centrally located

Posted Mar 19, 2017
Enjoyed our stay. Staff were friendly and always willing to help. Put up with our poor Spanish and most were able to communicate in English. Room was very comfortable.
Comment from Hotel Management
Mar 22, 2017 by cb, Hotel Management
Dear Guest: We appreciate you have taken your time to share your good experience with us. It is a pleasure to receive very good comments about our service and people. We are very proud of them. Thank you for staying with us and we hope you come back very soon. Sincerely, F.Garcia GM
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Very good location

Posted Mar 8, 2017
We found this hotel to be very nice! You couldn't ask for a more helpful and kind staff. The location is good for easy access.
Comment from Hotel Management
Mar 24, 2017 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: Thank you for staying with us and providing us with your valuable feedback. We are happy to know that you had a good stay in Crowne Plaza Santiago, and you enjoyed our location, it was convenient for you and you liked our people and service. Our staff will be pleased to read your comments and know that you appreciate their job. I really hope you come back to our property very soon. Sincerely., F.Garcia GM
3 out of 5
by Maurizio

This traveler left a rating score only Posted Mar 1, 2017 on Hotels
5 out of 5
by Colin Harrison

This traveler left a rating score only Posted Feb 26, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 30, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2017
Large room but carpet old and dirty. Central location and nice staff.
Comment from Hotel Management
Mar 24, 2017 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: We truly appreciate your review about your stay at our hotel. Guest´s comments are very valuable for us, as these allow us to monitor and improve our service. We are pleased that you liked our location and service. I hope you can visit us again in the near future. Ferney Garcia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Lovely hotel close to many points of interest

Posted Jan 11, 2017
Pros: I really liked the clean, comfortable rooms, and helpful staff.
Location: It is within walking distance of Patio Bellavista, Plaza De Armas, Santa Lucia, San Cristobal Hill and Funicular. It is close to subway & bus stops.
I enjoyed visiting Santiago with my family in December. The Crowne Plaza has a great location that is within walking distance of Patio Bellavista, Plaza De Armas, Santa Lucia, and San Cristobal hill with the funicular that goes to the top. There is a subway stop nearby, and there is also a Hop On, Hop Off stop nearby. The day tour companies also make pickups here. Most of the front desk staff spoke English, which was a big help to us. I found the Crowne Plaza to be clean, comfortable, and pleasant. There is a nice restaurant in the hotel, and there are also many places to eat nearby.
Comment from Hotel Management
Mar 25, 2017 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: Thank you for taking the time to post your good impressions about Crowne Plaza Santiago. We are more than delighted that your experience was pleasant and comfortable and we met your expectations. It is nice to know that you noticed the cleanliness of the hotel and you enjoyed our location that is within walking distance of very interesting places. It would be a pleasure to welcome you in the future. Sincerely., Ferney Garcia General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 1, 2017
Friendly staff, delicious breakfast (a little pricey, but worth it). Very nice clean rooms
Comment from Hotel Management
Mar 24, 2017 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and we appreciate your positive comments about our staff and service. We hope you will visit us again. Sincerely, Ferney Garcia General Manager