Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Montevideo

Comfortable and reasonably priced central hotel.

Posted Sep 6, 2016
Pros: Price, comfort, friendliness, location and the view from the room.
Cons: Change the room door locks to proximity cards.
Location: Central area, Santa Lucia hill, San Antonio hill and metropolitan park. Costanera and Costanera centre. Close to Metro station Baquedano.
Excellent location with a large quiet room with a great view and morning sunshine. Great breakfast buffet with tax deducted for foreign guests. Thus well worth the money. Friendly, helpful staff with English spoken. Only negative is the door lock as the cards they use seem to de-magnetise very easily.
Comment from Hotel Management
Sep 8, 2016 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: We really appreciate your review about Crowne Plaza Santiago. It is a pleasure to know about your experience with us, we are proud of our staff and service, and we will share your message with them. Rest assured that your comments about the door lock will be reviewed by our team and take actions accordingly. This is of great importance to us and allow us to improve our service. We hope to welcome you again in the near future! Sincerely, Ferney Garcia General Manager
4 out of 5
by A verified traveler

Posted Aug 26, 2016
Staff very friendly and helpful... Kudos to Victor at Front Desk. Exec lounge hospitality very good.
Comment from Hotel Management
Aug 29, 2016 by carolina.berrios@ihg.com, Hotel Management
Dear Guest: Thank you so much for posting a review of your stay with us, we are happy to know that you had very good experience in our hotel and you liked our staff and service. It will be a pleasure to receive you again. Alejandra Sanguinetti Director of Public Relations
4 out of 5
by A verified traveler from Nova Lima, Minas Gerais. Brasil.

Boas instalações e próximo do Pátio Bela Vista.

Posted Jul 31, 2016
Pros: Quarto.
Location: Boa localização. Próximo do Pátio Bela Vista.
Hotel muito confortável. As instalações do quarto são novas e muito confortáveis.
Comment from Hotel Management
by carolina.berrios@ihg.com, Hotel Management
Prezado Hospede: Agradecemos pelo tempo tomado em enviar seus comentários. sobre a sua experiencia em nosso hotel. Nós estamos contentes de saber que você tenha gostado nossa localização e hotel. Esperamos recebê novamente no futuro. Atenciosamente., Alejandra Sanguinetti Director of Public Relations
5 out of 5
by A verified traveler from Ananindeua, PA

Hotel agradável em Santiago

Posted Jul 22, 2016
Pros: Acolhimento bom, quarto confortável, funcionários educados.
Cons: Wifi é paga. Normalmente 5 dólares a diária. Poderia ser gratuita para hóspedes.
Location: Perto do museu de artes visuais, de metrô, ônibus a porta, complexo de restaurantes a poucas quadras.
Muito bom. Perto do Metrô e de bares e restaurantes.
Comment from Hotel Management
by carolina.berrios@ihg.com, Hotel Management
Prezado Hospede: Muito Obrigada por nos escrever sobre a sua experiência em Crowne Plaza Santiago., Agradecemos os seus comentários, pois somente através deles é que podemos manter e melhorar os nossos serviços e produto. É um prazer saber que você gostou do nossos quartos e localização. Aguardamos a sua visita novamente em nosso hotel. Atenciosamente., Alejandra Sanguinetti Director of Public Relations
5 out of 5
by A verified traveler from pernambuco, brasil

Localização excelente. Quarto muito confortável.

Posted Jul 21, 2016
Viajei com filhos menores. Tudo funcionou perfeitamente. O ponto negativo era não ter Wi-Fi no quarto, que foi resolvido com a adesão ao programa de vantagens da rede do Hotel.
Comment from Hotel Management
by Carolina Berríos , Hotel Management
Prezado Hospede: Muito obrigada por seus bons comentários, nós estaremos felizes em saber que que você tenha gostado nossos serviços, localização e instalações. Esperamos vê-lo novamente no futuro. Atenciosamente, Alejandra Sanguinetti Director of Public Relations
5 out of 5
by A verified traveler from Ribeirão Preto, SP

Hotel bem localizado.

Posted Jul 14, 2016
Pros: Quarto confortável, excelente localização e excelente café da manhã.
Location: Próximo ao Cerro de Santa Lucía, Praça das Armas, Catedral Metropolitana, Museu, Jardim Zoológico, Cerro de San Cristovan, La Chascona (Pablo Neruda).
Hotel bem localizado possibilitando conhecer vários pontos turísticos à pé ou de metrô. Ponto Desagradável: ao comprar pelo site constava valor promocional com inclusão de café da manhã e internet, ao fazer a compra pelo expedia e receber a confirmação pelo hotel não havia nada especificado e chegando lá tivemos que pagar a uma taxa extra por dia para a inclusão destes serviços, que segundo eles não estavam inclusos. Erro do site ou do hotel? No mais, tudo perfeito. Funcionários atenciosos, ambiente limpo, agradável e muito confortável. Vale a pena, como fomos com nossa filha, ficamos confortavelmente instalados em um quarto amplo, com duas camas de casal.
Comment from Hotel Management
Jul 20, 2016 by Alejandra Sanguinetti, Hotel Management
Prezado hospede: Agradecemos o tempo necessário para enviar os seus comentários. Nós estamos contentes em saber que você gosta de nossos quartos, localização e café da manhã e pedimos desculpas por qualquer inconveniente que você teve durante a sua chegada. Aguardamos a sua visita novamente em nosso hotel.
3 out of 5
by A verified traveler from LA

Way too expensive for what it offers.

Posted Jun 19, 2016 on Orbitz
Overall this hotel is OK however it is way overpriced and it has everything a five-star hotel has however the condition of the hotel Is diminishing.
Comment from Hotel Management
Jul 19, 2016 by Alejandra Sanguinetti, Hotel Management
Dear Guest: Thank you for taking the time to review our hotel. Your opinion is very important to us, as it helps us to identify areas in need of improvement. We apologize for any inconvenience you have had and we hope you come back to our property in the future. Sincerely.,
5 out of 5
by KWANGWUN from KOREA

전체적으로 좋지만 좀 비싸요

Posted Jun 18, 2016 on Hotels
지하철 역과 가까워서 어디든 편하게 갈 수 있음. 호텔 앞에 버스도 많이 다님. 주요 공원도 가까움. 그러나 와이파이, 조식에 추가요금이 붙음
Comment from Hotel Management
Jul 19, 2016 by alejandra sanguinetti, Hotel Management
Dear Guest: Thanks for the feedback you have provided us. I am happy that you enjoyed our service and our location. It would be a pleasure to welcome you in the future.
4 out of 5
by Paul from Bethel, CT

Great Stay in Santiago

Posted May 31, 2016 on Hotels
Excellent Hotel. Service, cleanliness, restaurant, gym, all great. The only slight negative is the location... lots of traffic but that's Santiago!
Comment from Hotel Management
Jul 19, 2016 by alejandra sanguinetti, Hotel Management
Dear Guest: Thanks for reviewing our property and tell about your good experience with us. It is always great to have a good feedback from our clients and hear that you had a great stay in Santiago and you enjoyed our facilities, our people and our services. I look forward to welcoming back in the near future.
5 out of 5
by A verified traveler from NY

Very nice staff

Posted May 19, 2016
Good service, good staff, specially the waiters and waitresses in the restaurant!!!
Comment from Hotel Management
Jul 19, 2016 by Alejandra Sanguinetti, Hotel Management
Dear Guest: Thanks for the feedback you have provided us. I am happy that you enjoyed our services, the staff and our facilities. It would be a pleasure to welcome you in the future.