Terrace/patio

Reviews of Four Points by Sheraton Santiago

3.5 out of 5
Four Points by Sheraton Santiago
Santa Magdalena No 111, Santiago, Region Metropolitana

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 483 reviews" "
Rating 8 - Good. 177 out of 483 reviews" "
Rating 6 - Okay. 46 out of 483 reviews" "
Rating 4 - Poor. 14 out of 483 reviews" "
Rating 2 - Terrible. 9 out of 483 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Close to everything shopping and restaurants. Beds super comfortable. Would definitely stay again!
Stayed 1 night in Mar 2024
Response from Reservas on Mar 25, 2024
Dear guest,We appreciate your comments and are very happy that you wish to stay with us again.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Reservas on Mar 19, 2024
Estimado Huésped, Buenas tardes, agradecemos sus comentarios y estamos muy felices por sus comentarios

10/10 Excellent

Aloke

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 2 nights in Dec 2023
Response from Reservas on Jan 24, 2024
Dear guest, we are very happy that your experience was excellent.

4/10 Poor

George

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
safety concern and experienced one time lost bags during the check-in time.
Stayed 1 night in Dec 2023
Response from Reservas on Jan 24, 2024
Dear guest, we appreciate your comments, we are always working to provide the best security to our guests.

10/10 Excellent

ADRIANA

Stayed 1 night in Dec 2023
Response from Reservas on Jan 23, 2024
Dear guest, we appreciate your rating and look forward to continue providing you with an excellent service.

10/10 Excellent

Dr. Pieter Willem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous for a family of 10.
Stayed 4 nights in Dec 2023
Response from Reservas on Jan 23, 2024
Dear guest, we are proud that your stay was excellent, we hope you visit us again soon.

2/10 Terrible

xiaonan

Stayed 7 nights in Dec 2023
Response from Reservas on Jan 24, 2024
Dear guest, we appreciate your feedback and hope you will give us an opportunity to improve your experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservas on Jan 23, 2024
Estimado huésped, le agradecemos su calificación y esperamos brindarle siempre un excelente servicio

2/10 Terrible

xiaonan

Stayed 3 nights in Dec 2023
Response from Reservas on Jan 23, 2024
Dear guest, thank you for your feedback, we hope you will give us another opportunity to improve your expectation of our service.

10/10 Excellent

BYUNG HOON

Stayed 5 nights in Nov 2023
Response from Reservas on Dec 5, 2023
Esteemed guest,We appreciate your comments and look forward to having you again in our hotel.

10/10 Excellent

Kiril, Hinsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, kindly serviced
Stayed 2 nights in Nov 2023
Response from Reservas on Nov 28, 2023
Nos encontramos contentos que su estadia fuera grata en nuestro hotel

10/10 Excellent

Roberto

Stayed 2 nights in Nov 2023
Response from Reservas on Nov 24, 2023
Estimado, Agradecemos sus comentarios y nos alegra que su estadia fuera excelente en nuestro hotel.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Close to a lot of Santiago’s best attractions.
Stayed 1 night in Nov 2023
Response from Reservations on Nov 20, 2023
We are delighted that your experience was a pleasant one, we look forward to having you stay at our hotel again.

2/10 Terrible

Eric

Stayed 6 nights in Nov 2023
Response from Reservations on Nov 20, 2023
We are sorry for your experience, we would like to know more details to give you an answer and improve.

10/10 Excellent

Carolina

Stayed 4 nights in Aug 2023
Response from Reservas on Aug 29, 2023
Agradecemos su comentario y por elegirnos, nos alegra saber que disfruto su estadía y esperamos nuevamente tenerla en nuestro Hotel.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atención perfecta
El hotel está muy bien ubicado y tiene excelente comida. Lo mejor es la atención del personal, su preocupación y cariño hacia los pasajeros. Víctor, Carmen y Fernanda se esmeran en hacer la estadía muy acogedora. Gracias a Uds. Por hacerme sentir tan bien acogida.
Stayed 6 nights in Aug 2023
Response from Reservas on Aug 29, 2023
Agradecemos sus comentarios, esperamos prontamente tenerlos nuevamente hospedados en nuestro hotel y seguir compartiendo con ustedes.

10/10 Excellent

Hector, San Antonio

Business traveler
Disliked: Staff & service, amenities
Food wasn’t so good. Wouldn’t allow access for dinner because they were having a comedy show Friday night. Finally someone let me in
Stayed 3 nights in Jul 2023
Response from Reservas on Aug 4, 2023
Dear guest, Thank you for choosing our hotel and your sincere opinion. Your comments are very important to us and help us to improve. We are working with the departments involved based on your suggestions. Kindest regards,Team Four Points by Sheraton Hotel Santiago

6/10 Okay

Hector, RIVERDALE

Liked: Cleanliness, property conditions & facilities
The property was cleaned and well-maintained. The room I had the first night, was on the second floor. There was a lot of noise coming from the street. Fortunately, I had originally requested, through my reservation, a quiet room. Therefore, the next day I was switched to a room on a higher floor and away from the noise. On the minus side, the hotel charges taxes to foreigners. I found this quite unpleasant, since I was not charge such a property tax in other hotel in Santiago.
Stayed 7 nights in Jun 2023
Response from Reservas on Aug 4, 2023
Dear guest, Thank you for choosing our hotel and your sincere opinion. Your comments are very important to us and help us to improve. We are working with the departments involved based on your suggestions. Kindest regards,Team Four Points by Sheraton Hotel Santiago

10/10 Excellent

Josiah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Michael on Jun 27, 2023
Estimado huésped,Muchas gracias por su comentario y por haber sido su elección en Santiago.Nos alegra saber que disfrutó de su estadía y esperamos tenerle de nuevo en nuestro hotel. Saludos cordiales,Equipo Hotel Four Points by Sheraton Santiago

2/10 Terrible

Bogdana

Stayed 2 nights in May 2023
Response from Michael on May 29, 2023
Estimado huésped,Muchas gracias por haber elegido nuestro hotel y su sincera opinión. Sus comentarios son muy importantes para nosotros y nos ayudan a mejorar. Lamentamos cualquier inconveniente ocurrido durante su estadía.Por favor no dude en contactarnos si hay algo en lo que le podamos ayudar.Reciba un cordial saludo,Equipo Hotel Four Points by Sheraton Santiago

10/10 Excellent

Franco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Response from Michael on Apr 17, 2023
Gracias por elegir Four Points by Sheraton Santiago, tu opinion es muy importante.

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super central location, walkable to great restaurants. highly recommend
Stayed 3 nights in Mar 2023
Response from Michael on Apr 3, 2023
Thank you for staying at Four Points by Sheraton Santiago, your opinion is very important.

10/10 Excellent

Antonio

Stayed 3 nights in Mar 2023
Response from Michael on Apr 3, 2023
Thank you for staying at Four Points by Sheraton Santiago, your opinion is very important.

4/10 Poor

Cristian

Liked: Cleanliness, property conditions & facilities
The room was clean and staff was helpful , but when I checked in a copy of my passport was made . I had a copy of my vacation card in the passport. When the copy was made the vaccination card fell from inside the passport. When I got to my room . I saw the card was gone . I went back to the front desk and asked if they had found my card . The personal looked and yes they had found it . What was disappointing was that the front desk didn’t call me to tell me that they had found my card .
Stayed 1 night in Mar 2023
Response from Michael on Apr 3, 2023
Thank you for staying at Four Points by Sheraton Santiago, your opinion is very important, we apologize from our behalf from what happened to you during your stay, well make sure to do better next time you visit us.

8/10 Good

gabriela

Liked: Room comfort
Good but could be better
Good experience overall, great breakfast and helpful staff. Condition of property needs detail in updates. I expected more care to bathroom and paint.
Stayed 2 nights in Mar 2023
Response from Michael on Apr 3, 2023
Thank you for staying at Four Points by Sheraton Santiago, your opinion is very important.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Mar 2023
Response from Michael on Apr 3, 2023
Thank you for staying at Four Points by Sheraton Santiago, your opinion is very important.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location within walking distance of a lovely sculpture park and the municipal park that afforded nice views of the city.
Stayed 1 night in Feb 2023
Response from Hotel Four Points by Sheraton Santiago on Feb 28, 2023
Dear John,Thank you for your comment and for have been your choice in Santiago.We are glad to know that you enjoyed your stay and hope to have you back in our hotel. Best regards,

8/10 Good

Grant

Stayed 1 night in Feb 2023
Response from Michael on Apr 3, 2023
Thank you for staying at Four Points by Sheraton Santiago, your opinion is very important.

10/10 Excellent

Dae

Stayed 1 night in Feb 2023
Response from Michael on Apr 4, 2023
Thank you for staying at Four Points by Sheraton Santiago, your opinion is very important.

10/10 Excellent

Aladdin, ARLINGTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very good hotel. The location is more than excellent. In the middle of every thing around. It is beautiful the room is clean. The staff is very helpful.
Stayed 3 nights in Jan 2023
Response from Four Points by Sheraton Santiago Team on Jan 23, 2023
Dear Aladdin,Thanks for choosing our hotel and your sincere opinion.We are glad to know you enjoyed your stay and hope to have you back in our hotel.Best regards,

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property in a great part of Santiago, with easy Metro access.
Response from Four Points by Sheraton Santiago team on Jan 23, 2023
Dear Richard,Thanks for choosing our hotel and your sincere opinion.We are glad to know that you enjoyed your stay and hope to have you back in our hotel.Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Four Points by Sheraton Santiago Team on Jan 23, 2023
Dear Guest,Thank you for your comment and for have been your choice in Santiago.We are glad to know that you enjoyed your stay and hope to have you back in our hotel. Best regards,

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to local restaurants, would recommend it
Response from Hotel Four Points by Sheraton Santiago on Dec 26, 2022
Dear Paul,Thank you for your comment and for have been your choice in Santiago.We are glad to know that you enjoyed your stay and hope to have you back in our hotel. Best regards,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a suite on the top floor. It was well worth the extra cost. Large room, nice bed, and quiet. They gave me a late check out for a small extra charge. Great location within a short walk to the gondola and the Costanera mall.
Stayed 5 nights in Dec 2022
Response from Team Four Points by Sheraton Hotel Santiago on Dec 14, 2022
Dear Ronald,Thank you for choosing our hotel and your sincere opinion. Your comments are very important to us and help us to improve. We are working with the departments involved based on your suggestions. Kindest regards,

10/10 Excellent

Simone

Liked: Staff & service
Excellent customer service! I booked the hotel for my mom, who was traveling by herself. They organised everything, from pick up to a beautiful surprise on her birthday. Definitely a 5 star service. I would like to specially thank Daniela, for being so kind and thoughtful. You made my mom's experience in Santiago unforgettable. Thank you!
Stayed 4 nights in Jul 2022
Response from Michael on Apr 4, 2023
Thank you for staying at Four Points by Sheraton Santiago, your opinion is very important.

10/10 Excellent

joseph

Liked: Staff & service, amenities, property conditions & facilities
There was daily room service
Stayed 11 nights in Apr 2022
Response from Hotel Four Points by Sheraton Santiago on May 2, 2022
Dear Joseph, Thank you for your comment and for have been your choice in Santiago. We are glad to know that you enjoyed your stay and hope to have you back in our hotel. Best regards,

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022
Response from Equipo Hotel Four Points by Sheraton Santiago on Apr 5, 2022
Estimad Jose, Muchas gracias por haber elegido nuestro hotel y su sincera opinión. Sus comentarios son muy importantes para nosotros y nos ayudan a mejorar. Lamentamos cualquier inconveniente ocurrido durante su estadía. Por favor no dude en contactarnos si hay algo en lo que le podamos ayudar. Reciba un cordial saludo,

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Equipo Hotel Four Points by Sheraton Santiago on Mar 14, 2022
Estimada Molly, Muchas gracias por haber elegido nuestro hotel y su sincera opinión. Sus comentarios son muy importantes para nosotros y nos ayudan a mejorar. Lamentamos cualquier inconveniente ocurrido durante su estadía. Por favor no dude en contactarnos si hay algo en lo que le podamos ayudar. Reciba un cordial saludo,

10/10 Excellent

Felipe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lots of restaurants around the hotel, an unbelievable breakfast. Great stay.
Stayed 1 night in Feb 2022
Response from Hotel Four Points by Sheraton Santiago on Mar 3, 2022
Dear Felipe, Thank you for your comment and for have been your choice in Santiago. We are glad to know that you enjoyed your stay and hope to have you back in our hotel. Best regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and well located
Stayed 1 night in Feb 2022
Response from Hotel Four Points by Sheraton Santiago Team on Mar 3, 2022
Dear Anthony, Thank you for your comment and for have been your choice in Santiago. We are glad to know that you enjoyed your stay and hope to have you back in our hotel. Best regards,

10/10 Excellent

Cynthia, Oak Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is excellent- nice area, really friendly staff, rooms, pool, hot tub, breakfast, cleanliness. I highly recommend.
Stayed 1 night in Jan 2022
Response from Four Points by Sheraton Santiago's Team on Feb 5, 2022
Dear Cynthia, Thanks you for your comment and for choosing us to stay in Santiago. We are glad to know that you enjoyed your stay and hope to have you back in our hotel. Best regards,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful in dealing with Covid PCR test requirements.
Stayed 1 night in Jan 2022
Response from Team Four Points by Sheraton Hotel Santiago on Feb 2, 2022
Dear Anthony, Thank you for choosing our hotel and your sincere opinion. Your comments are very important to us and help us to improve. We are working with the departments involved based on your suggestions. Kindest regards,

10/10 Excellent

Cynthia, Oak Park

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel.
Stayed 1 night in Jan 2022
Response from Equipo Hotel Four Points by Sheraton Santiago on Jan 31, 2022
Estimada Cynthia, Muchas gracias por su comentario y por haber sido su elección en Santiago. Nos alegra saber que disfrutó de su estadía y esperamos tenerle de nuevo en nuestro hotel. Saludos cordiales,

10/10 Excellent

danilo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Equipo Hotel Four Points by Sheraton Santiago on Jan 21, 2022
Estimado Danilo, Muchas gracias por su comentario y por haber sido su elección en Santiago. Nos alegra saber que disfrutó de su estadía y esperamos tenerle de nuevo en nuestro hotel. Saludos cordiales,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and good room
Stayed 4 nights in Jan 2022
Response from Team Four Points by Sheraton Hotel Santiago on Jan 17, 2022
Dear guest, Thank you for choosing our hotel and your sincere opinion. Your comments are very important to us and help us to improve. We are working with the departments involved based on your suggestions. Kindest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfecho. Me gustó.
Buena recepción. Amables. Solucionaron todos los requerimientos. No me gustó que el desayuno abre muy tarde. Abre el buffet a las 8am. En la mayoría de los hoteles que me he quedado abren a las 6am. Pero igual solucionaron y prepararon algo práctico a la hora que necesitaba. Estaba limpio. Fácil acceso. No tuve oportunidad de utilizar otros servicios y comodidades del hotel.
Stayed 1 night in Dec 2021
Response from Equipo Hotel Four Points by Sheraton Santiago on Dec 20, 2021
Estimado huésped, Muchas gracias por su comentario y por haber sido su elección en Santiago. Nos alegra saber que disfrutó de su estadía y esperamos tenerle de nuevo en nuestro hotel. Saludos cordiales,

10/10 Excellent

Tomas, Quito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its located in the perfect place!
Stayed 5 nights in Nov 2021
Response from Equipo Hotel Four Points by Sheraton Santiago on Dec 6, 2021
Estimado Tomas, Muchas gracias por haber elegido nuestro hotel y su sincera opinión. Sus comentarios son muy importantes para nosotros y nos ayudan a mejorar. Por favor no dude en contactarnos si hay algo en lo que le podamos ayudar. Reciba un cordial saludo,

10/10 Excellent

Juan

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021
Response from Hotel Four Points by Sheraton Santiago on Apr 13, 2021
Dear Guest, Thank you for your comment and for have been your choice in Santiago. We are glad to know that you enjoyed your stay and hope to have you back in our hotel. Best regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
I like the room, but the hotel had problems with elevators, room Service doesnt work after 7:30 pm.
Stayed 1 night in Feb 2021
Response from Team Four Points by Sheraton Hotel Santiago on Feb 15, 2021
Dear guest, Thank you for choosing our hotel and your sincere opinion. Your comments are very important to us and help us to improve. We are working with the departments involved based on your suggestions. Kindest regards,