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Reviews of Almacruz Hotel y Centro de Convenciones

4 out of 5
Almacruz Hotel y Centro de Convenciones
San Antonio 65, Santiago, Region Metropolitana

Reviews

8.0

Very Good

Rating 10 - Excellent. 161 out of 446 reviews" "
Rating 8 - Good. 171 out of 446 reviews" "
Rating 6 - Okay. 68 out of 446 reviews" "
Rating 4 - Poor. 28 out of 446 reviews" "
Rating 2 - Terrible. 18 out of 446 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location of this hotel, which is very convenient. However, the check in process was frustrating. The hotel staff refused to check in anyone before the official 3PM check-in time, even at 2:30PM. We understand not all the rooms are available before 3PM. This is the first hotel we've ever stayed showed such inflexibility.
Stayed 1 night in Mar 2024
Response from Team Almacruz on Apr 15, 2024
We are sorry that you had that impression of us, although that check in is at 15:00, we try as much as possible to deliver the rooms as soon as we have them ready, but there are days when our housekeeping team has a lot of work and they do their best so that we can fulfill our promise.

4/10 Poor

Jaslynn, la

Disliked: Cleanliness, amenities, property conditions & facilities
Water doesn’t drained in the shower and overflowed the restrooms. Bad!!!
Stayed 1 night in Apr 2024
Response from Team Almacruz on Apr 15, 2024
Hi Jasslyn, thanks for your comment, we are working on that. Thank you and best regards

6/10 Okay

Paul

Room was comfortable and clean, property is abit tired. Pool area was pleasant and breakfast was fine. Location is quite good.
Stayed 3 nights in Apr 2024
Response from Team Almacruz on Apr 10, 2024
Thanks Paul for your choosing us and your review.

4/10 Poor

Ros

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never felt this way in any other hotel. I felt DISCRIMINATED to the point I had to take my partner to the hospital because of health issues after an incident in this hotel. Everything was good until the last minute. The person working in the first floor by the door mistreated and even slammed my boyfriend’s car rental because someone from the Government was in the building. All this is while I’m trying to put the bags in the trunk. When we requested to speak to a manager the manager said that he acted like that because he didn’t know we were one of the hotel customer and that he can’t do anything. We were mistreated and trust me I have never felt like this before. Discrimination, frustration, and lack of empathy should be the name of this hotel. Not getting into I found a bug in the room, but due to the fact it is an old hotel I was not going to get into that. I would recognize that Make Make restaurant staff was very nice. Stay far away from this hotel. You will thank me later
Stayed 1 night in Mar 2024
Response from Team Almacruz on Mar 27, 2024
Dear RosarioWe are deeply sorry to read this, it is not our intention to make people feel bad, on the contrary all our team works very hard to provide a warm treatment to all our guests and visitors. We are also frustrated to know that we hurt your sensibility and we hope you have recovered from this. We will reinforce this with our team, Thank you very much for sharing.

6/10 Okay

Tatiana

Liked: Cleanliness, staff & service
Disliked: Amenities
Run down room, no bar, no coffee machine
Stayed 1 night in Mar 2024
Response from Team Almacruz on Mar 26, 2024
Thank you for visiting us and for your review Tatiana.

6/10 Okay

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioner did not work. Maintenance came three times and couldn't fix it. Found out another couple had the same problem. No compensation given. Happy hour advertised on the weekend but is only Monday to Friday. Good location.
Stayed 4 nights in Mar 2024
Response from Team Almacruz on Mar 19, 2024
Rosemary, We appreciate your feedback and will use it to improve our services.Thank you for staying with us.Best Regards,The Almacruz Team

10/10 Excellent

Natalia, Kirkland

Stayed 1 night in Mar 2024
Response from Team Almacruz on Apr 10, 2024
Thanks Natalia !

10/10 Excellent

Marinus

Stayed 3 nights in Feb 2024
Response from Team Almacruz on Mar 24, 2024
Gracias por la puntuación!

8/10 Good

Yana

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Team Almacruz on Mar 12, 2024
Thanks Yana. We are working so that next time you give us a better score.

6/10 Okay

Elena

Stayed 3 nights in Feb 2024
Response from Team Almacruz on Mar 12, 2024
Gracias por tu visitarnos y por tu valoración.

10/10 Excellent

Luca, ESCONDIDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Feb 2024
Response from Team Almacruz on Mar 12, 2024
Thanks Luca for visiting us and for your comment!

10/10 Excellent

Nicholas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything w
Stayed 3 nights in Jan 2024
Response from Team Almacruz on Mar 12, 2024
Gracias Nicholas, The whole Almacruz team appreciates your review about our hotel.

4/10 Poor

Frank

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Team Almacruz on Mar 12, 2024
Many Thanks Frank, We are working so that next time you give us a better score ;-)

8/10 Good

Morley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 1 night in Jan 2024
Response from Team Almacruz on Mar 12, 2024
Many Thanks Morley. We apreciatte your comment!

10/10 Excellent

Luca, ESCONDIDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Jan 2024
Response from Team Almacruz on Mar 12, 2024
Gracias LucaApreciamos tu puntuación y comentario!

8/10 Good

Morley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great value for price. Air conditioning in the room was inadequate.
Stayed 1 night in Jan 2024
Response from Team Almacruz on Mar 12, 2024
Gracias Morley for your comment, we are working into improve our guest experiencie. !

4/10 Poor

Darryl B

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Team Almacruz on Mar 12, 2024
Thanks Darryl We are working so that next time you give us a better score ;-(

6/10 Okay

FELIPE

Traveled with family
Disliked: Amenities
I got a terrible room at check in. I asked for an upgrade and they initially said none available. When I saw the room, I decided to leave the hotel. Then, surprisingly, a better room was available. Terrible bed, old towels, no amenities or toiletries.
Stayed 4 nights in Jan 2024
Response from Team Almacruz on Mar 12, 2024
Hola Felipe We are sorry that we didn't give you an incredible experience, we are working on improvements so that it will always be like this!

4/10 Poor

Lingchen

Disliked: Property conditions & facilities, room comfort
Room temperature is extremely hot and cannot be ad
The AC at room is fixed to 27C and you cannot be adjusted.
Stayed 1 night in Jan 2024
Response from Team Almacruz on Mar 12, 2024
Gracias Lingchen for visiting us and giving us your feedback, it is very important to us.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect customer service checking in and out, only negative were other guests who were so late checking out from New Year's the night before, so we had to wait so long to checkin
Stayed 1 night in Jan 2024
Response from Team Almacruz on Mar 12, 2024
Thanks Leslie for visiting us and for your comments. We apreciatte!

6/10 Okay

Terry

Liked: Staff & service
Disliked: Property conditions & facilities
Just average at best
Area is not great and my wife’s necklace was ripped off her neck a few hundred metres from the hotel. Air conditioning didn’t really work and towels were very worn.
Stayed 3 nights in Jan 2024
Response from Team Almacruz on Mar 12, 2024
We are sorry to hear about what happened to your wife. We are making great efforts together with the authorities to improve security throughout downtown Santiago, with very good results.

10/10 Excellent

Zhichen

Stayed 1 night in Jan 2024

8/10 Good

Zhaohui

Stayed 2 nights in Jan 2024

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool place musem feel in lobby good food and staff nice spot!
Stayed 1 night in Jan 2024

4/10 Poor

Sonia

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay there again.
The location was central. But the room was very dirty. The bathroom was not cleaned. There were hair in the bathtub and garbage in the bathroom sink. The hallway carpets were duper dirty. Old furniture inside the rooms and in the common area. The swimming pool water was very cloudy. Not sure if was clean enough to go in.
Stayed 1 night in Dec 2023

8/10 Good

mahsa

Stayed 2 nights in Dec 2023

6/10 Okay

Milo

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Well, in general Chile closes thing pretty early so food was limited. We paid for the breakfast but most tours started before they served it. Most places start serving at 6 am but not them… so we paid 17x2 for 3 days for a breakfast that only had an apple a dried sandwich and warm yogurt. Not really worth it to be honest and if I could I could for my breakfast fees back! The conditions were old and the bathroom was kinda dirty… there was a lot of build up in the tub and washing are —which was kinda icky. The towels were so old that they felt thin and scratchy. The pool was dirty it was dark green, and the restaurant didn’t have much food varieties—but at least it was open late. The staff was helpful and spoke English.
Stayed 3 nights in Dec 2023

10/10 Excellent

mahsa

Stayed 1 night in Dec 2023
Response from Team Almacruz on Mar 12, 2024
Thanks Mahsa for your review.

6/10 Okay

Carla

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Igor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Santiago. Very friendly and helpful staff.
Stayed 2 nights in Dec 2023

8/10 Good

Amira

Stayed 10 nights in Dec 2023

8/10 Good

Mladen, St Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Outdated Property but I expected much worse considering what I paid. Perfect to explore down town area. Staff Is very nice. Girls at the front desk (I think Joseline and Pauline) awesome.
Stayed 2 nights in Nov 2023

8/10 Good

Sue

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very kind, friendly and helpful, facilities were good. Good location for shops and city sights.
Stayed 5 nights in Nov 2023

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
All of the staff were extremely professional and friendly at the same time. The hotel was very functional in a good location. That served my needs perfectly. Thank you to all the staff at Hotel, Alma Cruz.
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, we especially got a lot of information and good recommendations from Alejandro one of the bell boy staff, solid bar and restaurant, nice outdoor pool/lounge area
Stayed 3 nights in Nov 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. A little noisy, but it was music from the bar below and wasn't bad. They were helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer, Bowie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Jhon

Stayed 1 night in Nov 2023

10/10 Excellent

Krista

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

K G

Traveled with group
Liked: Staff & service
An old hotel need a lot of renovation
Stayed 2 nights in Oct 2023

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Good

2/10 Terrible

Antarctic

Stayed 1 night in Oct 2023

2/10 Terrible

matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t really get over the bed bugs
Stayed 1 night in Oct 2023

10/10 Excellent

Jose, Bowie

Liked: Cleanliness, property conditions & facilities
Excellent place to stay for vacations
Stayed 4 nights in Aug 2023
Response from Reservas on Sep 21, 2023
Thank you very much for your comments. We are glad to know that you'd enjoyed your stay with us. See you next time! With kind regards

4/10 Poor

Ash

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy in the room. The walls are thin and can hear people having conversations next door
Stayed 2 nights in Aug 2023
Response from Reservas on Sep 21, 2023
We are sorry for your bad experience with noise during your stay. The rooms are well insulated, however we can understand that these inconveniences occur. For next opportunity, please do not hesitate to make a claim at reception to find the best solution to your problem. Kind regards

2/10 Terrible

Nataliya

Stayed 2 nights in Aug 2023
Response from Reservas on Sep 21, 2023
Lamentamos no haber cumplido con sus expectativas. Sus calificaciones nos ayudan a buscar una mejora constante de nuestros servicios. Saludos

10/10 Excellent

Rafael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Reservas on Sep 21, 2023
Muchas gracias por su calificación!!

2/10 Terrible

Patricia

Stayed 1 night in Jul 2023

8/10 Good

eduardo

Traveled with family
Liked: Cleanliness, staff & service
tightwad!
staff friendly courteous helpful. hotel skimped on amenities such as bottled water, coffee/coffee maker, toiletries, towels...
Stayed 2 nights in Jun 2023
Response from departamento de reservas on Jun 20, 2023
Estimado Eduardo Gracias por compartir sus comentarios y experiencia; nos alegra saber que disfruto de su estadía y de la atención y amabilidad de nuestro equipo de servicio. Apuntaremos sus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia.Esperamos que en su próximo paso por la ciudad de Santiago de Chile nos vuelva a visitar.Saludos cordiales