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Reviews of Holiday Inn Santiago - Airport Terminal, an IHG Hotel

4 out of 5
Holiday Inn Santiago - Airport Terminal, an IHG Hotel
Armando Cortinez Norte 2150, Santiago, Region Metropolitana

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1002 reviews" "
Rating 8 - Good. 270 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel right at the airport.
Stayed 1 night in Apr 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to check in at 3:45 and was told that check in wasn’t until 4:00, even though info at the hotel says 3:00 is check in. We were given the options of waiting 15 minutes, paying $90 “Early Check in Fee”, or joining IHG Rewards to check in for free. Obviously I joined IHG because we were tired from flying. But what difference would it make, a room was ready either way. Kinda ridiculous!
Stayed 1 night in Apr 2024

10/10 Excellent

viju

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very convenient , comfortable and clean, decent restaurant and bar, great staff
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Xiaowen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店在机场内，非常方便去机场，推车可以放在房间里，早上把行李箱放在推车上直接推到机场只要几分钟。酒店服务人员热情特别要表扬前台的 Vivan 帮我解决重复付费的问题。酒店环境大气，卫生、安静房间宽敞明亮，也可以到机场去用餐。
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, the staff is friendly plus the location is excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A typical airport hotel but with a little extra! This hotel is a short walk across from the airport arrivals area, making it an easy and ideal hotel. Fully recommended
Stayed 1 night in Feb 2024

10/10 Excellent

MELISSA

Stayed 1 night in Apr 2024

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you need to be near the Santiago airport. Literally walk across the street from the terminal into the hotel. Excellent facilities and a nice restaurant. Staff was very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside the terminal (right by domestic, 5 mins walk from international). Comfortable and the gym is pretty good too. Breakfast was fine but nothing amazin
Stayed 1 night in Jan 2024

10/10 Excellent

Arnold, Bountiful

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, being between the international and domestic terminals. Food was surprisingly good. Staff was cheerful and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located within walking distance of the domestic and international terminals at the airport. It was perfect for our one-night stay prior to a very early morning flight home. The room was well-designed and extremely comfortable. The restaurant/bar has a decent menu, and there is a small area off the bar to eat or have a drink outside on their patio.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to airport but far from city central.
Stayed 1 night in Mar 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent place to stay if you have an early flight. Five minute walk to Terminal 2 (International)
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, great service
Stayed 1 night in Mar 2024

8/10 Good

Ningsheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Mar 2024

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
No free breakfast.
Stayed 1 night in Mar 2024

8/10 Good

sandra

Stayed 1 night in Mar 2024

8/10 Good

ann

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. View from the window was the side of a building next door.
Stayed 1 night in Mar 2024

10/10 Excellent

Ann

Liked: Staff & service
Great hotel. AT airport.
Stayed 1 night in Jan 2024

8/10 Good

jerry

Traveled with partner
The front staff was awesome! The property was amazingly convenient to the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very accommodating and helpful. Very good restaurant food.
Stayed 1 night in Mar 2024

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. At airport. Great helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and comfortable hotel right beside the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very accommodating and friends! Even though were at thevairport, it was very quiet--didnt hear any planes!
Stayed 1 night in Mar 2024

4/10 Poor

Jean-Pierre

Stayed 1 night in Mar 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Food wasnt the best but it was ok
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
Soundproof and very convenient to the airport and also with an excellent restaurant.
Stayed 1 night in Mar 2024

10/10 Excellent

Qing, Coquitlam

Stayed 1 night in Mar 2024

10/10 Excellent

Ignacio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great if you're flying
Stayed 1 night in Mar 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to the airport and very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Qing, Coquitlam

Stayed 1 night in Mar 2024

8/10 Good

anabella

Liked: Cleanliness, staff & service, property conditions & facilities
súper convenient for an airport hotel. Steps away from the arrivals and departure areas.
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024

8/10 Good

avichai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is near the airport very comvinient
Stayed 1 night in Feb 2024

10/10 Excellent

Sarjit, Thornhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the breakfast yet overall will rate everything a 10/10!
Stayed 1 night in Feb 2024

10/10 Excellent

Li-chym

Stayed 1 night in Feb 2024

6/10 Okay

Elise Lisa, Lake Oswego

Stayed 1 night in Feb 2024

10/10 Excellent

Stive, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and made it very easy to stay and get ready for our flight the next day.
Stayed 1 night in Feb 2024

10/10 Excellent

Grigor, Glendale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great food. Great service.
Stayed 1 night in Feb 2024

4/10 Poor

Beverley

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Access to the airport terminals. Not a bad restaurant.
Stayed 2 nights in Feb 2024

10/10 Excellent

Isabella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night after the cruise to fly out next morning. The cruise to airport transfer dropped us off and we only need to walk across the street to the hotel ( a few minutes). The hotel logo is visible from the airport. There is a restaurant and bar at the hotel. The room is spacious and the bedding is very comfortable. We kept the airport luggage cart inside the room for use the next morning.
Stayed 1 night in Feb 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made extra effort to accommodate early check in. Staff are patient and helpful- much appreciated when exhausted and Spanish is rusty. Thanks so much
Stayed 1 night in Feb 2024

6/10 Okay

Vera

Disliked: Cleanliness, staff & service
Location to airport. Hotel is outdated.
Stayed 1 night in Feb 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff. We were welcomed like family. The hotel facilities are very clean and comfortable. The location is perfect for gaining access to the airport. We will always plan our trips to include a night at the Holiday Inn, either when we arrive or plan our departure. I can’t say enough about our experience there.
Stayed 1 night in Feb 2024

10/10 Excellent

Mitsunori, Anaheim

Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Stayed 1 night in Feb 2024

10/10 Excellent

Monica, Pinecrest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024