Ratings based on 1,142 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Steps from the airport!

Posted Dec 15, 2017
Literally steps from the airport. Extremely convenient and beautiful!
Comment from Hotel Management
Dec 15, 2017 by Guest Relations, Hotel Management
Thank you for your comments. We are happy to know that the location of the hotel was convenient. Please visit us again soon. Sincerely, Camila R. Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2017
Location is perfect, just opposite the airport main entrace. If you need a transit for flight, you are advice to stay here. Food is fine.
Comment from Hotel Management
Dec 14, 2017 by Guest Relations, Hotel Management
Thank you for your comments. We are glad to know that the hotel´s location was perfect for you. Please visit us again. Sincerely, Camila R. Guest Relations
5 out of 5
by A verified traveler from UK

Posted Dec 10, 2017
Pros: Convenient for the airport
Location: It's at the airport, so - apart from catching a plane - not a lot. Santiago is about 30 mins drive, depending on the traffic
The perfect place to stay for an early flight, and a late arrival the night before. Check-in staff are charming, the room was perfectly comfortable, and the wifi was good.
Comment from Hotel Management
Dec 11, 2017 by Guest Relations, Hotel Management
Thank you for your review. It is important for us to know that the hotel was convenient and that you had a good stay. We hope you can visit us again. Sincerely, Camila R. Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from sao paulo

Good airport hotel . Excellent location !

Posted Dec 10, 2017
Hotel is located very close to the departure terminal . Rooms are good and clean . Very handy for an airport stopover !
Comment from Hotel Management
Dec 11, 2017 by Guest Relations, Hotel Management
Thank you for your comments. We are happy to find out that the hotel was convenient for your stopover. Please visit us again soon. Sincerely, Camila R. Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good one night stop pre flight

Posted Dec 7, 2017
All staff very helpful and positive - even when we just made it to the restaurant/bar to place an order for food at 11.30pm (they close at 12pm). Good quality burger and chips - reliable option but well delivered. As we checked in late we were given a room on floor 0 - which is partly below ground level and looks out onto a 6ft concrete wall which is ok at night when its dark but if you are going to stay in the hotel the next morning ask for a higher floor as the room was quite dark and a bit depressing the next day!
Comment from Hotel Management
Dec 9, 2017 by Guest Relations, Hotel Management
Thank you for your comments, we always want to know details regarding the experiences of our guests. Sincerely, Camila R. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Very convenient

Posted Dec 5, 2017
Clean, comfortable and very convenient. Couldn't be close to the terminal. Would definitely stay again.
Comment from Hotel Management
Dec 9, 2017 by Guest Relations, Hotel Management
Thank you for your review; we are glad to find out that the hotel was convenient and that you would stay with us again. It will be our pleasure to welcome you back. Sincerely, Camila R. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Across the street from the airport

Posted Nov 28, 2017
Pros: The location across from the airport made it simple, as weary travelers simply needed to cross the street.
Cons: Due to the airport transport services, there is no identifiable pick up spot in front of the hotel. It would be helpful to arrange a specific spot.
Location: Besides the airport, getting a ride into city central was easy and about 20 minutes away.
This hotel was the nicest Holiday Inn I have ever stayed at. The room was comfortable with plentiful room for luggage. The lobby was friendly and offered many social spots to meet with others. Breakfast offered a wide variety of foods to start the day with a satisfied stomach. We enjoyed a dinner and lunch in the restaurant due to what must be a very good chef.
Comment from Hotel Management
Nov 30, 2017 by Guest Relations, Hotel Management
Thank you for your kind review. We are happy to know that you had a good stay and that you left happy with your hotel choice. It will be our pleasure to welcome you back. Sincerely, Camila R. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Quality hotel next to airport

Posted Nov 26, 2017
Across the road from the arrivals hall. Good hotel, no fuss, everything you need for a stopover.
Comment from Hotel Management
Nov 30, 2017 by Guest Relations, Hotel Management
Thank you for your comments. We are happy to know that you found everything you needed for your stopover. We hope you can visit us again. Sincerely, Camila R. Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
The hotel was across from Santiago Airport and very convenient but very lovely and the staff were very friendly and helpful
Comment from Hotel Management
Nov 20, 2017 by Guest Relations, Hotel Management
Thank you for your kind review. It is important for us to find out that you had a good stay and that you left happy with your hotel choice. Please visit us again! Sincerely, Camila R. Guest Relations
3 out of 5
by A verified traveler from Australia

No attention to detail and Poor Breakfast

Posted Nov 12, 2017
- I was told by check-in staff memebr that I hadn't booked breakfast, when i reached for my backpack to pull out a printed copy of the resevation he suddeningly found that yes we had booked breakfast. Not impressed.....trying to charge me again for something I had already paid for, maybe hoping the jetlag would affect my memory/judgement.........poor form Holiday Inn. - No bottled water in the room per a previous stay at this hotel last month, poor attention to detail. - I didn't order breakfast during my 1st stay as we had an early 5am flight. This stay I did book breakfast and I must stay it is very disappointing. - If you have a very early flight this level of service is probably for the convenience of being extremely close to the terminal, otherwise loo elsewhere.
Comment from Hotel Management
Nov 17, 2017 by Guest Relations, Hotel Management
Thank you for sharing details of your stay. I would like this opportunity to clarify that the issue during check-in was unintentional and had no relation with trying to charge you again. I am sorry you felt this way and please receive our apologies. Your feedback contributes to the improvement of our service. We hope you can visit us again and have a pleasant say. Sincerely, Camila R. Guest Relations