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Reviews of Novotel Santiago Las Condes

4 out of 5
Novotel Santiago Las Condes
Av. Alonso de Cordova 5199, Las Condes, Santiago, Santiago

Reviews

8.8

Excellent

Rating 10 - Excellent. 299 out of 549 reviews" "
Rating 8 - Good. 176 out of 549 reviews" "
Rating 6 - Okay. 40 out of 549 reviews" "
Rating 4 - Poor. 21 out of 549 reviews" "
Rating 2 - Terrible. 13 out of 549 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zelma, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Located in a modern, safer area of Santiago with a most excellent breakfast!!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Stayed 3 nights in Jan 2024

8/10 Good

Clemente David

Stayed 2 nights in Dec 2023
Response from Alondra Rivera on Mar 14, 2024
Estimado Sr. Cabrera Muchas gracias por responder nuestra encuesta, pedimos disculpas por los detalles que no fueron de su agrado, Nuestra prioridad es la comodidad y satisfacción de nuestros huéspedes, cada día nos esforzamos para mejorar la calidad de nuestros servicios, lo dejamos invitado a que comparta su experiencia con mayor detalle, ya que para nosotros es muy importante saber lo que piensen nuestros huéspedes e ir mejorando día a día. Esperamos que nos pueda dar una segunda oportunidad y disfrutar de nuestros servicios como corresponde. Reciba un cordial saludoAlondra RiveraEquipo Novotel Las Condes

4/10 Poor

malcolm

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Novatel
Not very helpful staff. Not very clean. maybe this is a 1-2 star Hotel - but not more. I wouldn't recommend it for anything other than business travel.
Stayed 2 nights in Dec 2023

8/10 Good

Rashad, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Mónica

Stayed 4 nights in Sep 2023

10/10 Excellent

Apriel

Limpieza
Stayed 1 night in Sep 2023

10/10 Excellent

LUIZ

Stayed 1 night in Sep 2023

10/10 Excellent

Agustina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, la comida del restaurante riquísima! Solo le faltan mas opciones para niños, pero sin dudas volvería al hotel
Stayed 6 nights in Jul 2023

6/10 Okay

Christian

Business traveler
Liked: Cleanliness
Disliked: Amenities
I had small problems with room service two out of three days. First no face towels. Second no bottle of water. It’s not horrible but annoying. Place to work and have a coffe place is not great.
Stayed 3 nights in Jul 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Glyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this hotel. The breakfast was really good and had options for everyone. There is a parking garage which made parking super easy. It is a bit far from the historic center but that is what I was looking for and the neighborhood is quiet and safe.
Stayed 8 nights in Jun 2023

10/10 Excellent

Prashanta, Round Rock

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was fantastic
Stayed 3 nights in Jun 2023

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location, walking distance to everywhere. Aare and quiet
Stayed 1 night in May 2023

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well positioned
Stayed 3 nights in May 2023

10/10 Excellent

marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel…
Beautiful hotel, clean and beauty rooms but romy and alondra of the front desk (of the lobby) really amazing girls and also very helpful with everthing, the breakefast complete and tasteful…
Stayed 3 nights in May 2023

2/10 Terrible

akshay

Stayed 1 night in May 2023

10/10 Excellent

René

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was fine, but it would be very useful to have an air extractor in the bathroom to avoid fogging. This is the second time that we stayed at that premise ; the firsts time it was called Hotel Atton
Stayed 4 nights in Apr 2023

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Francisca

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Five minute walk from parque Arauco which has excellent kids play areas. Staff were excellent and friendly. No kettle in bedroom.
Stayed 3 nights in Apr 2023

4/10 Poor

Diana

Disliked: Staff & service

10/10 Excellent

Steven Jess

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Equipo de Reservas on Mar 22, 2023
Dear Mr Benedetti,Thank you for choosing Novotel Las CondesWe hope you had enjoyed your stay with usBest Regards,Reservations Team

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía - 100% recomendable
En general todo estuvo muy bien, la habitación , el desayuno excelentes. A mejorar: podrian darle una pintura a la piscina, que al verla desde arriba y compararla con la piscina del otro edificio se ve algo deprimente. El gimnasio podria tener pesas. El restaurante algo caro, pero se entiende por la ubicación. En resumen, volvería sin dudas
Stayed 3 nights in Mar 2023
Response from Equipo de Reservas on Mar 22, 2023
Estimado Sr. Arancibia,Gracias por considerar Novotel Las Condes,Agradecemos también sus comentarios ya que nos ayudan a mejorar y brindar una mejor calidad de servicio. Lo mantendremos presenteEsperamos que haya disfrutado su estadía con nosotros,Atentamente,Equipo de Reservas

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the air conditioner was not working properly
Stayed 1 night in Jan 2023
Response from Arleny Quintero on Jan 9, 2023
Dear, We are sorry for your inconvenience. Still home ?

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Guest services optional, unsafe?
Service is spotty - they don't follow through or get back to you. Don't deliver on promises and are totally inflexible or unapologetic (so much for customer service mentality). Hotel public areas are too small for number of rooms and outside area is grubby, uncomfortable and unwelcoming. Stayed at Novotel in Vina del Mar and felt unsafe with fire system - assume this is same system as Novotel in Las Condes
Stayed 3 nights in Dec 2022

10/10 Excellent

Loreto

Stayed 1 night in Nov 2022

8/10 Good

Duane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this property. It was a longer walk to the downtown area (where I want to go) but I would stay here again. First night, there was no air conditioning due to servicing. This was a nuisance for me as I need a cold room. But I recognize from time to time this type of action needs to occur.
Stayed 2 nights in Oct 2022

10/10 Excellent

ALAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Kenya, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here. The hotel was very clean and staff were very helpful. Great location and nice amenities. Highly recommended.
Stayed 2 nights in Jan 2022

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ready
Stayed 1 night in Oct 2021

10/10 Excellent

Maria Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Excelent the service perfect and place have a very good location near from good centers.
Stayed 1 night in Oct 2021

6/10 Okay

Jean, Southampton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hotel in safe area, not far from the metro, and a pleasant walk through a park to a big shopping mall. Reception staff very helpful re getting to see the sights, buying tickets for the metro and the excellent hop on and hop off bus. Hotel recently taken over by Novotel, who are going to do major bedroom upgrades, hopefully improve the lighting. General room standard good. Pleasant garden to relax in wth swimming pool.
Stayed 3 nights in Mar 2020

10/10 Excellent

Zuraya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families, great location.
We had a 9 day stay for a family vacation and it was a fantastic find- the best neighborhood for kids, a lot of options for activities in nearby parques and w hotel pool. Very well located and solid service and amenities. 100% all around.
Stayed 9 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful/well kept facilities.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

isobel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in in the middle of the night Looking forward staying at the hotel
Stayed 1 night in Dec 2019

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good find
Great location, friendly staff and good value
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to park for jogging and mall for shopping and restaurants! Enjoyed my stay
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. Best location in the city.
Stayed 4 nights in Sep 2019

6/10 Okay

Rose, New York, NY

Business traveler, Traveled with partner
The hotel caters to the Chilean business people. One or two foreigners here and there. Therefore the food is based on a Chilean diet. Having breakfast included in the rate is good but the food is overprices. It is in a safe neighborliness. The fitness center is small but not many people use it. I wish they had complementary water. Four blocks away, at the Best Western Premier Marina Las Condes, the food is about 50% cheaper, though it is not so clean. Give and take. I stayed long term, so by the end of my trip, I was thankful for the helpful staff. The hotel is not new.
Stayed 23 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019
Response from Miguel Díaz on Jun 6, 2019
Estimado huésped, Gracias por calificar su estadía en Novotel Santiago Las Condes. Saludos, Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Miguel Díaz on Jun 6, 2019
Estimado huésped, Gracias por calificar su estadía en Novotel Santiago Las Condes. Saludos, Miguel Díaz Encargado de Calidad Novotel Santiago Las Condes

10/10 Excellent

Jeronimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Good location Very good service Breakfast good
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location, the lovely outdoor pool, the breakfast the large bathroom and hot shower. Comfortable bed and large room.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has a nice outdoor space with umbrella tables and pool. Nice breakfast. Safe area. Can walk to a modern complex of a mall and restaurants.
Stayed 1 night in Feb 2019

10/10 Excellent

Russel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019