Without doubt or exaggeration the worst check in experience of any hotel, anywhere in the world. On arrival we were told to wait because the receptionist was dealing with another guest. This guest was not present. Ten minutes later she returned, apparently after leaving to get money. What followed was her tediously slow payment process, including going in and out of the hotel at least twice more. The receptionist never offered to check us in in-between. It was 25 minutes before we were dealt with, also excruciatingly slowly. At no point were we offered a seat, a drink or an apology.
The hotel itself is impossible to describe. It feels like a poor reproduction of the hotel in the pictures. It's in a fairly dingy back street. The lobby and breakfast area is massive and eerie with the feel of a disused government building. The room did not look like the photos: it was much more dated with an unusual mix of furniture and old curtains. The bed and bedding were mostly clean apart from a stain. Walls are thin and a gym in the same building is noisy.
Housekeeping procedures were baffling:
- the bed throw we had removed was taken and a new, dirty one placed on the bed
- 2 pillow protectors were replaced with children's cartoon pillowcases.
- perfectly good toiletries were thrown away
- the bathmat had been taken and not replaced and the hand towel had been draped over the back of the toilet. There was no 'do not disturb' sign.
Breakfast was mediocre and not replenished quickly.