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Reviews of Hotel Century Plaza

3 out of 5
Hotel Century Plaza
Av. Rafael Vidal, Plaza Century, El Embrujo I., Santiago de los Caballeros, Santiago

Reviews

7.8

Good

Rating 10 - Excellent. 55 out of 184 reviews" "
Rating 8 - Good. 72 out of 184 reviews" "
Rating 6 - Okay. 40 out of 184 reviews" "
Rating 4 - Poor. 8 out of 184 reviews" "
Rating 2 - Terrible. 9 out of 184 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar y muy limpio..

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Property worked out well for us prior to a Rotary work trip.
Stayed 2 nights in Feb 2024

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Feb 2024

10/10 Excellent

Fawad

Stayed 1 night in Dec 2023

10/10 Excellent

Yovanny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

William

Business traveler, Traveled with family
Liked: Staff & service
Location is adequate
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Joaquin

Disliked: Staff & service
Employee
Stayed 1 night in Aug 2023

6/10 Okay

Damian

They don’t have a good customer service, their restaurant don’t care about the client, and the food has a bad taste. Hotel employees are rude.
Stayed 5 nights in Jul 2023

8/10 Good

YOUNG PIL

Liked: Cleanliness, staff & service
good location and fast check in porcess.
Stayed 2 nights in Jun 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Francois

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lillian, Wappingers Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant! Clean & comfy room! Thank you!
Stayed 1 night in Apr 2023

10/10 Excellent

ISMAEL

Stayed 5 nights in Mar 2023

10/10 Excellent

Jorge

Stayed 1 night in Jan 2023

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Orquiria

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
bad smell in the room from the bathroom like black water I had to close the bathroom, it was very unpleasant, the sheets were very hard, it did not feel good on the body

8/10 Good

Lydia

Stayed 1 night in Dec 2022

6/10 Okay

Adalgisa

Traveled with family
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 2 nights in Dec 2022

8/10 Good

Kirk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Maximo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It gives a better service now and has more amenities. Dislike- room is kind of small even for one person.
Stayed 1 night in Sep 2022

10/10 Excellent

orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
restaurant
Stayed 4 nights in Sep 2022

8/10 Good

Fernando

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very professional and willing to please. The cleaning staff do an outstanding job. Some of the restaurant personnel are not to friendly. The food gets a B . The hotel needs a little updating, but overall I definitely would stay there again.
Stayed 3 nights in Sep 2022

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Clara, NASHUA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very clean. Staff were attentive and professional.
Stayed 2 nights in Jun 2022

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Santiago, DR
Adequate hotel, clean and friendly staff, good restaurant.
Stayed 2 nights in Apr 2022

6/10 Okay

Leilani, Austin

Stayed 1 night in Mar 2022

4/10 Poor

Joy

Business traveler
Disliked: Amenities, property conditions & facilities
Room was small. No table to eat or work at. Internet was lousy
Stayed 7 nights in Mar 2022

6/10 Okay

Sherolee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beauty
Stayed 14 nights in Jan 2022

6/10 Okay

Carlos

Business traveler, Traveled with partner
Liked: Staff & service
Not a confortable stay
Stayed 3 nights in Jan 2022

8/10 Good

Gary

Stayed 1 night in Dec 2021

10/10 Excellent

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
A nice end to a pleasant vacation and return to the Dominican Republic.
Stayed 1 night in Nov 2021

10/10 Excellent

Gerard Fils Aime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very cordial and friendly.
Stayed 2 nights in Nov 2021

10/10 Excellent

silvana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, easy access to Airport and main highway.
Stayed 2 nights in Sep 2021

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite. The food is great.
Stayed 1 night in Sep 2021
Response from Hotel Century Plaza on Sep 14, 2021
Hola Sr. Anthony! Nos alegra mucho que seamos su hotel favorito. Trabajamos para lograr que seamos el favorito de quienes nos visitan. Siempre será un agrado recibirlo!!!

8/10 Good

Sina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location near high way and close downtown Santiago. Great restaurant attached to the hotel.
Stayed 1 night in Feb 2021

8/10 Good

Santa

Liked: Cleanliness
My experience is good
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nicely decorated, modest and conveniently located close to major shopping center. Staff was very nice and accommodating.
Stayed 1 night in May 2021

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

8/10 Good

Brenton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and economically
Nice cozy location. Very helpful staff. Cool location to everything in Santiago.
Stayed 1 night in Mar 2020

2/10 Terrible

Christopher

Traveled with group
Disliked: Staff & service, room comfort
Racist receptionist, Century Plaza Hotel Santiago
This was the worst hotel experience that I have had in 35 years of traveling either for business or pleasure. I am a former U.S. Air Force veteran and retired State Department Foreign Service Officer. One of the front desk receptionist yelled at me at the top of her vocal range. Simply because I asked for assistance after patiently waiting for her to register 2 new guest, even though I was already a registered guest at the hotel. She saw me standing there waiting but did not acknowledge me at all i.e. sir, I'll be with you in a minute. After she finished registering the other guests, which to a while because she was very slow, and not proficient at her job. She still did not offer to assist me. I said excuse me and she turned her back to me. I called to her again saying excuse me, and then the third time I said excuse me are you ignoring me. She went from zero to a hundred in an instant and began yelling at me, at the top of her vocal range. She began with "what is your problem." I immediately asked to speak with her supervisor, but she continued her tirate telling me "you're not my father", "and you don't demand that I get my supervisor or anything of me", "I don't have a supervisor", and so on. I was stunned and in shock and it took a couple of minutes to gather myself. I matched her intensity and began speaking to her in the same manner she was speaking to me. I told her that I was going to call the police and I turned and walked outside because I was so upset.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY WEL HOTEL FRENDLY PEOPLE VERY GOOD RESTATURANT
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Its convenient and offers excellent food at their restaurant. The free breakfast varies everyday and offers local cuisine. The rooms are clean, but the one with stayed in (king size) is in need of upgrading. The staff is excellent and efficient, quick response to all our requests. I have stayed at this location before and recommend it.
Stayed 7 nights in Jan 2020

8/10 Good

Jim, Washington, DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice inexpensive hotel in a great neighborhood. Very nice Dominican breakfast buffet, and on Friday and Saturday there’s live salsa and a dance floor. Friendly staff...
Stayed 2 nights in Jan 2020

8/10 Good

Ruben, Spring, TX

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice property with clean rooms. Air conditioner was working fine, newly renovated bathroom, very friendly staff. One caveat: if you are planning to stay Friday or Saturday night, request a room away from the restaurant. They do parties these t o days and it is loud in those rooms just above the restaurant.
Stayed 3 nights in Jan 2020

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
It was very clean the service was great the attendant were very nice
Stayed 2 nights in Dec 2019