Posted Oct 30, 2016
Initially, I was pleased with this hotel. It is charming, clean, close to the metro and some of the staff were very helpful. The room was small, but that wasn't an issue for me. I stayed at this hotel for a week, but I was scheduled to stay for another 5 days. I left prematurely because 60000.00 pesos (equivalent to $90.00 ) was stolen from my room. There was no signs of a break in. At this hotel, you're required to leave the key at the front desk when you're away from the hotel. Only the staff have access to the key. The money that was stolen was quite hidden, so the staff member who took it had plenty of time to go through all my belongings to find it. When I informed the owner, she told me that she "trusts her employees" and stated that I must have misplaced the money. Her response was very upsetting. I didn't feel safe to continue staying at this hotel and requested to cancel the remainder of my stay. With the assistance of Expedia, the owner refunded the remaining days that I was scheduled to stay at the hotel. While I was relieved to be able to cancel with a full refund, I had to quickly locate another place to stay for the remainder of my trip.