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Room type

Double Twin

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Deluxe Double Room

Max Occupancy: 3 guests (up to 2 children)

Executive Double Room

Max Occupancy: 3 guests (up to 1 child, 1 infant)

Deluxe Single Room

Max Occupancy: 2 guests (up to 1 child)

Get an overview of this hotelFamily-friendly Santiago hotel in Santiago Center, near Palacio de la Moneda


This family-friendly Santiago hotel is within 1 mi (2 km) of Pontifical Catholic University of Chile, Patio Bellavista, and Santa Lucia Hill. Palacio de la Moneda and Plaza de la Constitucion are also within 2 mi (3 km).

Hotel Features

Along with a restaurant, this hotel has an outdoor pool and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café, and a rooftop terrace are onsite.

Room Amenities

All 233 rooms offer free WiFi and free wired Internet, plus balconies and 24-hour room service. Other amenities available to guests include cable TV, minibars, and rainfall showerheads.

Hotel Amenities

Hotel Amenities

Hotel Gen features an outdoor pool and a fitness center. The hotel offers a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. High-speed wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center, limo/town car service, and a meeting room. Event facilities measuring 1076 square feet (100 square meters) include a conference center. This family-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff. For a surcharge, the property provides a roundtrip airport shuttle (available on request), a ski shuttle, and an area shuttle. Complimentary self parking is available on site.

Hotel Gen has designated areas for smoking.

  • 24-hour business center 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Area shuttle (surcharge) 
  • Bar/lounge 
  • Coffee shop or café 
  • Conference center 
  • Conference space size (feet) - 1076 
  • Conference space size (meters) - 100 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Fitness facilities 
  • Free breakfast 
  • Free self parking 
  • Free WiFi 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Luggage storage 
  • Multilingual staff 
  • Number of floors - 30 
  • One meeting room 
  • Outdoor pool 
  • Pool sun loungers 
  • Porter/bellhop 
  • Restaurant 
  • Rooftop terrace 
  • Shopping center shuttle (surcharge) 
  • Ski shuttle (surcharge) 
  • Total number of rooms - 233 
  • Tours/ticket assistance 
  • Year Built 2010 

Family Friendly Amenities

  • Free Wi-Fi  
  • Laundry facilities  
  • Microwave (on request)  
  • Outdoor pool  
  • Rollaway/extra beds available  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Air conditioning 
  • Balcony 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Climate control 
  • Coffee/tea maker 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Cribs/infant beds available 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Hair dryer 
  • In-room massage available 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Microwave (on request) 
  • Minibar 
  • Phone 
  • Private bathroom 
  • Rainfall showerhead 
  • Rollaway/extra beds available 
  • Room service (24 hours) 
  • Shower only 

Where to Eat

A complimentary hot/cold buffet breakfast is served each morning between 7 AM and 10:30 AM.

La GRA - This restaurant specializes in Peruvian cuisine.

La VID - This wine bar serves light fare only.

Mana Cafe - This café serves light fare only.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby 
  • Ecotours nearby 
  • Ski equipment rental shops nearby 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • In-room accessibility 

Hotel Policies


Check-in time starts at 3 PM

Minimum check-in age is 18

Check-in time ends at 11:30 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 6 years old stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed


You'll be asked to pay the following charges at the hotel:
  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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