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Hotel Ismael

Photo gallery for Hotel Ismael

Outdoor pool
Exterior detail
Minibar, in-room safe, desk, soundproofing

Overview of Hotel Ismael

VIP Access

Hotel Ismael

3.5 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Business services
  • Bar
Ismael Valdes Vergara 312, Santiago, Region Metropolitana, 8320000

Explore the area

  • Popular LocationPlaza de Armas11 min walk
  • Popular LocationMetropolitan Cathedral14 min walk
  • Popular LocationPalacio de la Moneda3 min drive
  • AirportSantiago (SCL-Arturo Merino Benitez)15 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area


Hotel Ismael is located in Downtown Santiago, a neighborhood in Santiago, and is near a metro station. Palacio de Bellas Artes and National Museum of Fine Arts are cultural highlights, and some of the area's landmarks include Metropolitan Cathedral and La Chascona. National History Museum and Chilean National Zoo are also worth visiting.

What's nearby

  • Museum of Contemporary Art - 6 min walk
  • Plaza de Armas - 11 min walk
  • Metropolitan Cathedral - 14 min walk
  • Forest Park - 1 min drive
  • Palacio de la Moneda - 3 min drive

Getting around

  • Bellas Artes Station - 4 min walk
  • Santiago Central Station - 5 min drive
  • Santiago Intl. Airport (SCL) - 15 min drive


  • Liguria - 2 min walk
  • Holy Moly Barrio Lastarria - 2 min walk
  • Bocanariz - 3 min walk
  • Emporio La Rosa - 2 min walk
  • Castillo Forestal - 3 min walk

About this property

Hotel Ismael

3.5-star hotel located in Downtown Santiago
Consider a stay at Hotel Ismael and take advantage of a roundtrip airport shuttle, a poolside bar, and a terrace. Treat yourself to a massage at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Other perks at this hotel include:
  • An outdoor pool
  • Concierge services, free newspapers, and smoke-free premises
  • An elevator, a 24-hour front desk, and a reception hall
  • A front-desk safe, tour/ticket assistance, and luggage storage
  • Guest reviews give top marks for the location
Room features
All 44 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping, and desks


Chinese (Mandarin), English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 33 feet (USD 15 per night); discounts available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms


  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room


  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)


  • Reception hall
  • Smoke-free property

Room amenities


  • Bedsheets provided


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower only
  • Towels


  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

Outdoor space

  • Balcony


  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Similar properties



Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 72 per vehicle (roundtrip)
  • Nearby parking fee: USD 15 per night (33 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Hotel 312
Hotel Ismael 312
Hotel Ismael 312 Santiago
Ismael 312
Ismael 312 Santiago
Hotel Ismael Santiago
Ismael Santiago
Hotel Ismael Hotel
Hotel Ismael Santiago
Hotel Ismael Hotel Santiago

Frequently asked questions

Does Hotel Ismael have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Ismael?

As of Apr 1, 2023, prices found for a 1-night stay for 2 adults at Hotel Ismael on Apr 2, 2023 start from $166.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ismael pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Ismael?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Ismael?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Ismael provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 72 per vehicle applies.

Where is Hotel Ismael located?

Located in Downtown Santiago, this spa hotel is steps from Forest Park and National Museum of Fine Arts. Lastarria District and Palacio de Bellas Artes are also within 5 minutes. Bellas Artes Station is only a 4-minute walk and Catholic University Station is 8 minutes.

Can I cancel my reservation for free at Hotel Ismael and receive a full refund?

Yes, Hotel Ismael offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Ismael cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 181 out of 270 reviews" "
" "10 - Excellent 67%
Rating 8 - Good. 76 out of 270 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 7 out of 270 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 4 out of 270 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 2 out of 270 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff particularly Daniela and Kevin were outstanding, pleasant, informative. As was the breakfast and housekeeping staff. There are no soap holders in the shower or sink. Minor point.
Stayed 6 nights in Mar 2023

8/10 Good

Vivien, Claremont

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for walking the city and dining options. Friendly staff. Very prompt response to email requests for airport pickup and driver to Valparaiso. Enjoyable breakfast. Phone never did work and ac turned off by itself
Stayed 4 nights in Feb 2023

8/10 Good


Traveled with partner
Liked: Staff & service
Although located in a convenient location with walking distance to central part of the city, the rooms were pretty small, and quite dirty carpet. The elevator most of the time had garbage smell. However, the front desk staff were very helpful, the breakfast was excellent.
Stayed 3 nights in Feb 2023

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in room
Stayed 1 night in Feb 2023

8/10 Good


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We truly enjoyed this hotel, recommended to us by a local friend. It was in a great location, and being across the street from the park gave us a beautiful view. The breakfast was so delicious, the selection of fruit was impressive and the service was very, very good.
Stayed 2 nights in Dec 2022

10/10 Excellent

Grzegorz, Shaker Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff. Great view from our window. We were checking out early and the staff bagged for us our breakfasts.
Stayed 3 nights in Dec 2022

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It!!
Wonderful, beyond wonderful. In addition to a very comfortable room.....quiet, nicely designed...the people who work there...J and D....and all the others....including the front desk and cleaning staff....are incredible. Helpful, patient, friendly. And the breakfast was great. And...going out the back exit puts you right on a quiet street leading to the small handicraft market and delicious restaurants. We loved being there!! Thank you, J and D and everyone!!!
Stayed 8 nights in Nov 2022

4/10 Poor


Disliked: Property conditions & facilities, room comfort
Given the inferior staff room
Stayed 2 nights at Ismael & was really dissapointed with our room on arrival. Air con didn't work, bathroom fan wouldnt switch off & more. Told next day we were given the staff rooms & not the room we booked despite this being available. But then told we couldn't have our original room as it was booked for the day after we were due to check out. Instead we were moved to another inferior staff room but one that had air con that worked. Staff member back tracked loads after telling us this & said legally the only difference was the fact our room had a balcony. Also said cos we booked through they wouldn't give us any compensation for a room that was shabby and clearly inferior. operator offered us a refund and then they back tracked too, saying it was the hotels issue. Really dissapointing end to our time in Chile. Stay elsewhere as they treat consolidateor bookings as second rate guests
Stayed 2 nights in Nov 2022

8/10 Good


Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022

8/10 Good


Stayed 3 nights in Aug 2022