Ratings based on 259 Verified Reviews

4.3 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2018
Hotel location and staff are good but facilities in bad conditions: corridors carpet and shower
Comment from Hotel Management
Mar 13, 2018 by Carla. , Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. I would like to comment that we are working on a new remodeling project for the apartments and the structural change of the bathrooms is being considered. We still do not have a start-up forecast but we are also anxious for this work to be approved and we can start it soon. Feel welcome and we hope to see you again very soon. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

GOOD LOCATION

Posted Feb 26, 2018
GOOD LOCATION, THE ATTENTION WAS INCREDIBLE, EXCELLENT RESTAURANT
Comment from Hotel Management
Feb 27, 2018 by Carla. , Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Comfortable stay and friendly helpful staff

Posted Feb 2, 2018
Hotel staffs were friendly and helpful. Room needs upgrade. Location is OK.
Comment from Hotel Management
Feb 2, 2018 by Carla. , Hotel Management
Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
3 out of 5
by A verified traveler

Nice Hotel, need a refresh

Posted Jan 16, 2018 on Hotels
Weel service, old carpets and bathrooms.
Comment from Hotel Management
Jan 17, 2018 by Carla - Enc. Calidad. , Hotel Management
Dear Mr. Daniel, Thank you for taking the time to share your review of our hotel also through Hotels.com. I would like to comment that we are currently working on the remodeling of a pilot room and we are also anxious for this project to be approved and that we can soon start that important stage. Thank you for your attention and I hope to see you soon soon. Have nice day! Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Good deal

Posted Jan 10, 2018
As Chilean that lives abroad I stayed in this hotel when needed. It's a good deal considering accommodations, location and price. You have supermarkets and restaurants at working distance. Have in mind that it is located in a street that at rush hour gets really bad on traffic.
Comment from Hotel Management
Jan 17, 2018 by Carla , Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
2 out of 5
by A verified traveler

Posted Jan 7, 2018 on Orbitz
Rooms are small, old and dated - strange layout with toilet
Comment from Hotel Management
Jan 19, 2018 by Carla - Enc. Calidad, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by Neill

Great location

Posted Nov 26, 2017 on Hotels
It was a great location and it was my first time staying at the hotel. Reception staff are impressive, very helpful and very good English. Rooms are dated and the toilet is separate, which is a bit strange. Apart from that, good breakfast and I would stay again........
Comment from Hotel Management
Dec 2, 2017
Dear Neill, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla
4 out of 5
by Jorge Luis

No laundry on sunday

Posted Nov 3, 2017 on Hotels
Overall it was good. It was a sunday, I needed to do the laundry and they did not have service on sundays, I had to wait until monday.
Comment from Hotel Management
Dec 2, 2017
Dear Mr. Jorge Luis, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla.
4 out of 5
Recommended
for Everyone
by A verified traveler from San José, CR

Nice location

Posted Oct 8, 2017
We had a nice stay at the hotel, there is a nearby shopping center, like 20 min walking with lots of restaurants. The bedding was comfortable. The bathroom wasn't roomy.
Comment from Hotel Management
Dec 2, 2017 by Carla. , Hotel Management
Dear Xing, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
5 out of 5
by Jhonattan

Posted Aug 26, 2017 on Hotels
Comment from Hotel Management
Aug 29, 2017
Estimado Sr. Jhonattan, Muchas gracias por compartir su experiencia. Nos alegra que haya tenido una buena estadía y esperamos poder tener el placer de tenerlo de vuelta en nuestro hotel. Saludos, Kimberly - Asist. Calidad