Ratings based on 178 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel to stay with reasonable price

Posted Apr 4, 2017
It's 3.5 star hotel, consistent with quality and brand name of Novotel.
Comment from Hotel Management
Apr 4, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear guest, Thank you for sharing your opinion about your stay at our hotel. We are glad that you had a good experience and we hope to see you again very soon. Sincerely,
4 out of 5
by Victor

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017 by Carla, Hotel Management
Estimado Sr. Victor, mucha gracias por haber compartido su experiencia con nosotros. Esperamos poder verlo pronto nuevamente. Saludos, Kimberly Asist. Calidad.
5 out of 5
by Mauricio

Posted Mar 16, 2017 on Hotels
amazing area to stay, quiet, safe and lots pf restaurant options
Comment from Hotel Management
Mar 20, 2017 by Carla, Hotel Management
Dear Mr. Mauricio, Thank you for sharing your experience. We are glad that you enjoyed your stay with us and always feel very welcome to the hotel. Sincerely, Kimberly Asist, Calidad
5 out of 5
Recommended
for Families
by A verified traveler from Honduras

Weekend Trip to Santiago w/ Family

Posted Mar 2, 2017
Pros: New, clean, organized, staff, service.
Location: Excellent location. Restaurants and many places to visit nearby
We stayed at the Novotel Vitacura Santiago for 4 nights with my wife and family. The hotel in general is new, clean and organized. I want to thank the night manager Juan for all his fine attentions with me and my family. I will definitively come back to this hotel.
Comment from Hotel Management
Mar 10, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear Sr. Jose, Thank you for taking the time to share your experience and for choosing our hotel. I am happy that you enjoyed your stay and that your needs had been satisfied. Always feel very welcome to our hotel. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Well located hotel, friendly staff

Posted Jan 24, 2017
The hotel is well located in a safe neighbourhood and good bus connections. Restaurant facilities and outside patios are well shaded and provide a pleasant retreat during happy hours. The included breakfast was excellent value, and the room was very spacious and the bed extremely comfortable. The staff possessed very good English language to overcome my limited Spanish.
Comment from Hotel Management
Jan 25, 2017 by Carla - Enc. Calidad. , Hotel Management
Dear Mr. Martin, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

Everything ok

Posted Jan 3, 2017 on Orbitz
Good location, nice hotel. Good breakfast I will come back to this hotel
Comment from Hotel Management
Jan 9, 2017 by Carla - Enc. Calidad. , Hotel Management
Dear Mr. Fabio, thank you for share your comments trough Expedia.com. It´s always a pleasure to receive a positive feedback. We hope to see you very soon. Have a nice week. Regards,
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 10, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very nice place

Posted Nov 28, 2016
Pros: As noted above, the reception staff and breakfast are excellent. It is clean and relatively modern
Location: the location is not great, as it is a long walk to the Metro. There are several cafes nearby, for a drink or a quick lunch.
Our stay for 3 nights was very good. The room is spacious, the breakfast is excellent, and the reception staff are very helpful. There are a lot of channels on the TV, including CNN International and HBO. The location is a bit out of the way -- there really is no Metro stop within walking distance -- but the taxi ride to the Metro is inexpensive. Probably our only complaint is that the toilet and the sink are not located in the same area of the room, which struck me as odd.
5 out of 5
by A verified traveler

Great location

Posted Nov 24, 2016 on Hotels
Lovely upmarket area, tree lined streets. Great for mall shopping, easy access to downtown
4 out of 5
by A verified traveler

good for business trips

Posted Nov 14, 2016 on Hotels
would go back for business travel