Ratings based on 146 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Winchester, UK

Well located hotel with good facilities, some room

Posted Jul 22, 2016
Pros: Swimming pool, sauna, jacuzzi and restaurant. The rooms are spacious with a good desk and wifi for working. My kingsize bed was really comfortable.
Cons: The bedrooms need refurbishing. The shower above the bath was cheap looking and not very effective
The hotel is well located is bright and airy. The restaurant is good and there is a nice swimming pool with water jets, jacuzzi etc. The pool is more of a relaxation pool as it isn't really large enough for swimming lengths if others are using it. The rooms are spacious, but could do with refurbishing as mine was a bit scruffy since my last stay (9 years ago). The shower attachment over the bath was a bit cheap / poor quality. My kingsize bed was super comfy with nice bed linen.
Comment from Hotel Management
Jul 23, 2016 by Carla , Hotel Management
Dear Maddie, Thank you for taking the time to share your feedback. We will be working in the sense of making our hotel getting better, through opinions of our guests. Thank you very much for helping us with constructive criticism and we hope to welcome you back to our hotel very soon! Sincerely,
5 out of 5
by A verified traveler from Speyer, Rheinland - Pfalz

Posted Apr 25, 2016
Pros: Lage, Frühstück, Service, Freundlichkeit, Hilfsbereitschaft
Cons: Mehr Platz für Kleidung / evtl. Schrank
Sehr gut geführtes Hotel in guter zu erreichender Lage zu Flugplatz, Stadtmitte, Shopping Center. Sehr freundliches und hilfsbereites Personal. Reichhaltiges Frühstücksbuffet.
Comment from Hotel Management
May 23, 2016 by Carla - Enc. Procesos de Calidad, Hotel Management
Dear Mr. Robert, thank you for share your comments with us. It´s always a pleasure to receive a positive feedback. We hope to see you soon. Best regards,
4 out of 5
by Eduardo S from Brasil

Good hotel

Posted Mar 17, 2016 on Hotels
Hotel is very good, on a great location close to good restaurants close to a mall. The room is very good, the bed very good the only thing that could be better is the Bathroom it looks old and the shower makes the floor wet.
Comment from Hotel Management
Mar 23, 2016 by Carla, Hotel Management
Dear Mr. Eduardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
by A verified traveler from JP

きれいな室内

Posted Mar 7, 2016
Pros: 最上階のバルコニー。近くに周りの建物はありますが見晴らしが良いです。
Location: 近くにスーパーが2軒、ガソリンスタンドの併設のコンビニエンスストアが2軒あり、比較的何でも手に入りやすいと思います。
室内もきれいで、海外では珍しくトイレとバスが別室になっており、個人的には大変使いやすかったです。 最上階にはバルコニーがあり、大変気持ちが良かったです。ホテルは完全禁煙ですがバルコニーでは煙草が吸えます。喫煙者にも優しいホテルです。 ここら辺のホテルではベッドメイキングもチップが要るそうです。1,000ペソが相場だそうです。
Comment from Hotel Management
Mar 13, 2016 by Carla , Hotel Management
Dear Mr. Mochikichi, Thank you for taking the time to share you feedback. We hope to see you soon. Best regards,
4 out of 5
by Eliza D O from Londrina

ótimo

Posted Mar 7, 2016 on Hotels
Os funcionários são bastante prestativos tornando a estadia bastante agradável.
Comment from Hotel Management
Mar 13, 2016 by Carla, Hotel Management
Olá Sra. Eliza! Gostaria de lhe agradecer pelo comentários publicado referente ao NOVOTEL SANTIAGO VITACURA. Esperamos poder reve-la em uma proxima oportunidade.
4 out of 5
by MARCELO AUGUSTO from Goiânia

Bom Hotel na Vitacura

Posted Mar 1, 2016 on Hotels
Bom hotel, quarto bom,limpeza OK, só o banheiro que é separado em vaso sanitário e no outro lado box pia e banheira, achei um pouco desconfortável esta separação. Café da manha bom, boa localização perto de bares e restaurantes da Av Vitacura(tem que andar um pouco). Loja de conveniência em frente, Shopping center Parque Arauco uns 15 min de caminhada. pessoal atencioso. Voltaria com certeza
Comment from Hotel Management
Mar 7, 2016 by Carla, Hotel Management
Olá Sr. Marcelo! Muito obrigada por nos enviar seus comentários. Ficamos muito felizes com o resultado final da sua avaliacao. Espero que tenha feito uma ótima viagem de volta ao Brasil. Esperamos poder reve-lo numa proxima oportunidade. Até logo!
5 out of 5
by A verified traveler

Ótima

Posted Feb 24, 2016 on Hotels
A estadia foi maravilhosa ! Atendimento maravilhoso ! Gostaríamos de agradecer o atendimento do gerente da manhã no dia 22/02/16! O único problema foi em relação ao chuveiro , pois ele cai a todo o momento é quase nos machucou ! No mais , aproveitamos cada momento ! Obrigada
Comment from Hotel Management
Mar 7, 2016 by Carla, Hotel Management
Olá! Recebemos seus comentários com relacao a sua hospedagem no Novotel Santiago Vitacura. Ficamos muito felizes em saber sua satisfacao e agradecemos pela recomendacao! Seja sempre muito bem vindo ao nosso hotel!
5 out of 5
by A verified traveler

Posted Feb 12, 2016 on Hotels
Comment from Hotel Management
Jun 7, 2016 by Carla, Hotel Management
Estimado huesped, Gracias por publicar su evaluacion en la pagina de Expedia. Esperamos pronto verlo de vuelta al hotel. Saludos,
4 out of 5
by A verified traveler

Posted Jan 25, 2016 on Hotels
Comment from Hotel Management
Jun 7, 2016 by Carla, Hotel Management
Estimado huesped, Gracias por publicar su evaluacion en la pagina de Expedia. Esperamos pronto verlo de vuelta al hotel. Saludos,
5 out of 5
by A verified traveler

Posted Jan 25, 2016 on Hotels
Comment from Hotel Management
Jun 7, 2016 by Carla, Hotel Management
Estimado huesped, Gracias por publicar su evaluacion en la pagina de Expedia. Esperamos pronto verlo de vuelta al hotel. Saludos,