Ratings based on 59 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good time

Posted Aug 19, 2015
Pros: Almost everything
I had a great time there I was please with the staff very friendly definitely I'll come back peaceful place
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Posted Aug 16, 2015
The Hotel is great. It's location was perfect for me to visit the college across the street.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Platino Hotel

Posted Aug 5, 2015
Cons: WIFI service was worse then spotty, did not work for a whole day and this is very bad for a business traveler.
Great location for my business sales calls. Not many activities close by but the hotel restaurant was very good. Service good, room cleanliness very good. Enjoyed everything I paid for, I will make this my regular hotel when visiting Santiago.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC USA

Nice hotel but not all rooms are good

Posted Aug 4, 2015
Having stayed in this hotel in the past, I knew what to expect. The staff are wonderful and helpful and it is centrally located for walking to the PUCMM or driving to the city center or accessing highways. However, some of their rooms need some work. The one bedroom I stayed in this visit was outdated with a bathroom that could barely accommodate one person. If able, reserve a larger room to avoid the tiny, one bed setup.
2 out of 5
by A verified traveler

Very old rooms amenities

Posted Aug 3, 2015
Air condition so noisy we need to turn off. A lot of noise internal the hotel and external because a bar
4 out of 5
Recommended
for Everyone
by A verified traveler from wilmington NC

Convenient hotel nice to PUCMM

Posted Aug 1, 2015
Nice, cute hotel with well-furnished rooms. Beds are very comfortable and the breakfast is good. The wifi never did work for us. Staff is extremely friendly and the grounds are beautiful, with an amazing garden and gazebo in the back. Nice rooms with AC for meetings.
1 out of 5
by A verified traveler from saint Martin

Dont fall for the pictures

Posted Jul 23, 2015
Pros: NOTHING
Rooms are small, bathroom is EXTREMELY small ( so small you cant have two people inside comfortably), Internet almost non-existing. Had to change room three times.If It was not a non-refundable room, would have checked out the first hour. Asked for a decent room and was quoted an outrages price more for the 5 nights we had reservations for. First room shown was not the room we signed up for. Then they moved us to a room that resembled the picture. First night, bathroom flooded, told the maid. Second night the same exact thing. We were moved a third time. Restaurant for breakfast is depressing. Not worth getting up for the free breakfast.NO POOL, no elevator. Was happy to check out!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice Hotel

Posted Jul 22, 2015
Pros: the staff was awesome
Cons: A pool would be nice
Location: great location almost everything is within walking distance loved it
awesome staff, nice location very quite and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Beautiful Hotel close to the Monument

Posted Jul 21, 2015
Beautiful Hotel. I'll be back again. Just the AC unit was missing vent cover and no way to re-direct air flow away from my bed, it was freezing. And There was only 3 channels available on TV, no worries since I was all day outside.
3 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Florida

super staff

Posted Jun 29, 2015
Pros: location
Location: locations is good, and close to restaurant, casino, Bar and shopping...
the front desk clerk helpful in all my requested. thanks to the bellman and housekeeper.