Ratings based on 59 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Good timePosted Aug 19, 2015
Pros: Almost everything
I had a great time there I was please with the staff very friendly definitely I'll come back peaceful place
for Everyoneby A verified traveler from Atlanta
Posted Aug 16, 2015
The Hotel is great. It's location was perfect for me to visit the college across the street.
for Business Travelersby A verified traveler
Platino HotelPosted Aug 5, 2015
Cons: WIFI service was worse then spotty, did not work for a whole day and this is very bad for a business traveler.
Great location for my business sales calls. Not many activities close by but the hotel restaurant was very good. Service good, room cleanliness very good. Enjoyed everything I paid for, I will make this my regular hotel when visiting Santiago.
for Everyoneby A verified traveler from NC USA
Nice hotel but not all rooms are goodPosted Aug 4, 2015
Having stayed in this hotel in the past, I knew what to expect. The staff are wonderful and helpful and it is centrally located for walking to the PUCMM or driving to the city center or accessing highways. However, some of their rooms need some work. The one bedroom I stayed in this visit was outdated with a bathroom that could barely accommodate one person. If able, reserve a larger room to avoid the tiny, one bed setup.
by A verified traveler
Very old rooms amenitiesPosted Aug 3, 2015
Air condition so noisy we need to turn off. A lot of noise internal the hotel and external because a bar
for Everyoneby A verified traveler from wilmington NC
Convenient hotel nice to PUCMMPosted Aug 1, 2015
Nice, cute hotel with well-furnished rooms. Beds are very comfortable and the breakfast is good. The wifi never did work for us. Staff is extremely friendly and the grounds are beautiful, with an amazing garden and gazebo in the back. Nice rooms with AC for meetings.
by A verified traveler from saint Martin
Dont fall for the picturesPosted Jul 23, 2015
Rooms are small, bathroom is EXTREMELY small ( so small you cant have two people inside comfortably), Internet almost non-existing. Had to change room three times.If It was not a non-refundable room, would have checked out the first hour. Asked for a decent room and was quoted an outrages price more for the 5 nights we had reservations for. First room shown was not the room we signed up for. Then they moved us to a room that resembled the picture. First night, bathroom flooded, told the maid. Second night the same exact thing. We were moved a third time. Restaurant for breakfast is depressing. Not worth getting up for the free breakfast.NO POOL, no elevator. Was happy to check out!
for Everyoneby A verified traveler from New York
Nice HotelPosted Jul 22, 2015
Pros: the staff was awesome
Cons: A pool would be nice
Location: great location almost everything is within walking distance loved it
awesome staff, nice location very quite and comfortable.
for Everyoneby A verified traveler from Brooklyn, NY
Beautiful Hotel close to the MonumentPosted Jul 21, 2015
Beautiful Hotel. I'll be back again. Just the AC unit was missing vent cover and no way to re-direct air flow away from my bed, it was freezing. And There was only 3 channels available on TV, no worries since I was all day outside.
for Everyoneby A verified traveler from Orlando, Florida
super staffPosted Jun 29, 2015
Location: locations is good, and close to restaurant, casino, Bar and shopping...
the front desk clerk helpful in all my requested. thanks to the bellman and housekeeper.