Ratings based on 68 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location as a base to tour Santiago

Posted Feb 17, 2017
The hotel is clean, and quaint. The buffet breakfast was okay but nothing special. The staff were excellent except for eg getting coffee or tea at breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money

Posted Feb 7, 2017
Nice hotel within walking distance to main attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa City, IA

Busy but convenient location

Posted Jan 28, 2017
Hotel is on the busy O'Higgins road and we had to cross the road to go to the main sites. But the walk was not long and there are crosswalks and subway stops very close. The staff were gracious and spoke multiple languages including English.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with good indoor pool.

Posted Jan 24, 2017
Pros: The hotel is very well located for shopping, restaurants, and all the city tour sites are within walking distance of the hotel.
Cons: The hotel is a bit dated and the tub/shower is a bit of a challenge. Shower stalls would be much better.
I was here 4 days. Took 3 tours. The Italian restaurant next to the hotel was a great place to eat and drink. Good food at a reasonable price.
3 out of 5
by A verified traveler from Vancouver, BC

Older hotel in decline with great staff

Posted Jan 8, 2017
Pros: The hotel staff are top quality and made our stay great.
Cons: Hotel needs an updating, however its location is working against it and that can't be changed.
Location: In the heart of old Santiago, busy, dirty, noisy but close to all museums.
This hotel is in the heart of the old part of Santiago. Not too safe after dark. The hotel and rooms are in a state of decline. The bed was extremely comfortable while the bathroom needed updating. Hot water was at least five minutes away. The restaurant served a great buffet breakfast and very good food on their lunch and room service menus. Bottled water is at a premium, so bring your own. All the staff from the front end to the bellhops were outgoing and made every effort to enhance our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2017
Great hotel, excellent location for the New Year. Staff are very friendly and the rooms are enormous. Only draw back was that the pool was an indoor pool, also extras bought in the hotel are pricey.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Nice hotel close to everything

Posted Dec 10, 2016
Pros: Location, hotel facility, room, just everything
Very nice hotel. Has doorman to open the door, make us feel very welcome. Beautiful lobby, nice breakfast, clean and elegant room.
4 out of 5
Recommended
for Everyone
by A verified traveler from OTTAWA, ONT.

AIRPORT PICK UP

Posted Nov 29, 2016
Pros: HAPPY HOUR
Cons: SCHUTTLE STAFF SHOULD HAVE MADE ARRANGEMENT VIA HIS RADIO TO HAVE THE CORRECT SCHUTTLE PICKUS UP.
Location: 53 VS 150 CHARACTERS IMPROVEMENTS VS THIS BLOC ? REVERSE IT.
CALL HOTEL FOR SCHUTTLE. THEY SAY ALEX IS DRIVER. SCHUTTLE SHOWS UP OUT COMES ALEX, WE BOARD, DRIVER CALLS (RADIO), THEY SAY NOTHING FOR OUR NAMES, BRINGS US BACK TO AIRPORT AS HE IS GOING TO A DIFFERENT SF PLAZA HOTEL. WE CALL AGAIN FROM THE AIRPORT, SCHUTTLE ARRIVES OUT COMES "ALEX", DIFFERENT DRIVER NAMED ALEX. HE IS GOING TO THE CORRECT SF PLAZA HOTEL. MANAGER OF HOTEL,AFTER HEARING OF THE SITUATION, STATES HE WILL HAVE "EXPEDIA" CREDIT BACK TO US ONE HALF OF THE HOTEL ROOM COST. HER IT IS 4 WEEKS LATER NO CREDIT ???
5 out of 5
Recommended
for Couples
by A verified traveler from US

Excellent location, very close to important places

Posted Nov 2, 2016
Pros: Wiffi connection, strong one
Cons: Restaurant availability
Location: Important parks, Hard Rock café, Principal government building
Excellent location, good and comfortable beds, good wiffi connection
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great location

Posted Oct 23, 2016
Pros: Great location in downtown Santiago. Very safe with excellent staff and service.
Cons: Driver I booked through the hotel didn't turn up.
Location: Downtown within easy walking distance to main attractions