Dear John,Thank you very much for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Cordially yours,Isabel SantosGuest Relations Manager

Dear Henry,I would like to thank you for choosing Mandarin Oriental for your recent visit to Santiago and for taking the time to write to us and share your positive experience.We are delighted that you enjoyed your stay with us and that we have delivered on our promise to provide memorable experiences for all our guests and visitors. I will make sure that your kind words are shared with the entire team, knowing that they will be delighted to read them and also gain further motivation and encouragement.Cordially yours,Isabel SantosGuest Relations Manager

Dear Ramon,Thank you very much for having chosen Mandarin Oriental, Santiago and for taking your valuable time sharing with us your comments on the situations that affected your experience.We are sorry to hear about the air conditioning. The design of the air conditioners have a limited range, which added to the high outside temperature, sometimes falls below expectations. We apologize for the discomfort this may have caused you. We care about achieving 100% satisfaction of all our guests, and your review helps us a lot on our ultimate goal of keep always improving the service provided. We hope to fully meet with your expectations on a future occasion, and we remain attentive to any further comments or suggestions you may have.Cordially yours,Isabel SantosGuest Relations Manager

Dear Ramon,Thank you very much for writing a review about your experience at our hotel.We are concerned that your stay was not entirely satisfactory, we apologize if the service was not personalized enough to meet your expectations.If its comfortable for you, we would appreciate if you could tell us a little more about it. Your feedback will allow us to continually improve and better accommodate our guests.We look forward to welcoming you back to Mandarin Oriental Santiago in the near future. Yours sincerely, Isabel SantosGuest Relations Manager

Estimado Benjamin,Gracias por su comentario.Agradecemos que se tome el tiempo de contarnos que tuvo una fantástica estadía en Mandarin Oriental, Santiago. Todo el staff trabaja con la ilusión de ofrecer experiencias deslumbrantes y saber que lo ha recibido, nos llena de satisfacción y motivación.Reciba un saludo muy cordial, Isabel SantosGuest Relations Manager

Dear Elizabeth,Thank you for staying with us during your recent visit to Santiago and taking the time to write about your experience. Our entire team is glad for your positive feedback, and it encourages us to continue to thrive to deliver memorable moments to all our guest.Hope to see you soon again with us.Cordially yours,Isabel SantosGuest Relations Manager

Dear Joseph,Thank you so much for this nice review about our hotel. Our main goal is to provide memorable moments for our guests and your feedback motivates us to work happily towards delivering the best experiences to our guests.Hope to see you again soon at Mandarin Oriental, Santiago.Cordially yours,Isabel Santos Guest Relations Manager

Dear Sreenivasan,Thank you very much for your review. We are concerned about your feelings and needs, so it would be a great help for us if you could explain if there is any specific reason or it is due to a general feeling for not rating us higher.Knowing about our guests experiences, allows us to improve aspects by working in line with the expectations of those who visit us. Cordially yours,Isabel SantosGuest Relations Manager

Dear Michael,Thank you very much for having chosen Mandarin Oriental, Santiago and for taking your valuable time on this review.We are so glad that you found your stay excellent, thank you for letting us know!We hope to have a chance to welcome you back soon.Cordially yours,Isabel SantosGuest Relations & Club Lounge Manager

We are very pleased to hear that you have had a pleasant stay and found our staff was excellent..We appreciate, although it is not what we want to hear, your comment about having to contact us several times in order to have your request listened. At Mandarin Oriental, Santiago, we work under high standards of service excellence and our guests requests and preferences should be fast and smooth. We remain attentive to any further comments you may have and wish you a great day.Cordially yours,Isabel SantosGuest Relations & Club Lounge Manager

Dear Christina,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards, Cecilia Gumucio d.

Dear Edward,We thank you for letting us know about your experience in our hotel as it is essential for us to stay connected with the feeling of our guests. We are very glad that you felt the kindness of our staff!Our entire team strives to offer our guests products designed for their satisfaction, using excellent quality materials, under a friendly and attentive service.We regret that you had a different experience than expected, we take it and we are committed to consider your comment in our actions for continuous improvement.We wish you an excellent day and remain always attentive to any comments you may have.Yours sincerely,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Ann,Thank you for your review and for choosing to stay with us.We appreciate you taking the time to write about your stay at Mandarin Oriental, Santiago. All our team works hard every day to provide memorable experiences and we are glad you could feel it.Wish to welcome you back with us.Best regards, Isabel SantosGuest Relations Manager

Dear Mustafa, thank you very much for your review, we are glad to know that you liked the room, that you enjoyed the pool in these hot days and the surroundings with restaurants and other attractions. We are sorry to hear about the air conditioning, we are constantly maintaining the equipment to avoid any drop in service, but sometimes we can not reach the desired temperature. We are working on it and we are sure that next time you will be completely delighted. Regarding the front desk staff, we also thank you and tell you that we are working to implement improvements.Thank you for your constructive comments. We wish you a wonderful day!Cecília Gumucio

Dear Richard,Thank you for sharing your experience with us, we are glad you have enjoyed the pool and the amenities. The entire Team is glad for your positive feedback, and it encourages us to continue to thrive to deliver memorable moments to all our guest and visitors.Cordially,

Dear Aleksei, Caring for our guests and ensuring that they experience dazzling moments motivates us every day, so we appreciate your review, which invites us to continue working to ensure that we deliver memorable Mandarin Oriental experiences.Best regards,Cecilia GumucioExecutive Assistant & Quality Coordinator

Dear Pit Haa,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All our team works hard every day to provide memorable experiences and knowing that you have felt it, fills us with satisfaction and motivation.Best regards, Isabel SantosGuest Relations Manager

Dear Nigel,As we write to you on the other platform, thank you very much for your comment, it is really a gift for us to receive the demonstration of your satisfaction. Our spirit summons us to do our best to delight our guests and knowing that it has been well received by you, gives us a deep motivation.We love you liked our rooms, Atrium and the waterfall!We hope to welcome you again in the near future and do not hesitate to contact us with any request or new comment.Receive our warmest greetings and thanks,Cecilia Gumucio dExecutive Assistant & Quality Coordinator

Muchas gracias por dejarnos su reseña.Esperamos que haya disfrutado de su estadía en nuestro hotel, de nuestro servicio e instalaciones. Agradecemos, si es que hubo momentos o detalles que no fueron de su agrado, nos ayude dejándonos saber cómo mejorar.Siempre estamos atentos a escuchar la experiencia de nuestros huéspedes para mantener nuestra mejora continua.Le deseamos un excelente día.Saludos cordiales,Cecilia GumucioExecutive Assistant & Quality Coordinator

Dear Jennifer,Thank you for writing to us. We are always concerned to offer meaningful experiences taking care about especial requirements of our guests. The fact you perceived a lovely and friendly staff make us really happy and your words will be relayed to our team.We hope you stay soon in Mandarin Oriental Santiago to give us the possibility to offer an amazing experience again.Sincerely yours,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Mark,Thank you very much for your comment, it is really a gift for us to receive the demonstration of your satisfaction. Our spirit summons us to do our best to delight our guests and knowing that it has been well received by you, gives us a deep motivation.We hope to welcome you again in the near future and do not hesitate to contact us with any request or new comment.Receive our warmest greetings and thanks,Cecilia Gumucio dExecutive Assistant & Quality Coordinator

Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Nils,Thank you very much for answering this survey for us. We are glad to know that your stay in our hotel was to your liking, that everything was fine. If you have a specific comment about a situation that was not to your liking, we will be happy to hear from you.At Mandarin Oriental Santiago, we look forward to welcoming you back to provide you with the best stay.Sincerely yours, Cecilia Gumucio Executive Assistant & Quality Coordinator

Dear Jaime,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Guy,Thank you for your review.We appreciate you taking the time to tell us that you had a wonderful stay at Mandarin Oriental, Santiago. All the staff works with the illusion of offering dazzling experiences and knowing that you have received it, fills us with satisfaction and motivation.Best regards, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Nala, sorry for the delay in this answer!Thank you very much for your excellent comment, words which will be relayed to our staff, immediately, thus, we share and expand our happiness. Being part of the creation of memorable moments, fills us with pride and motivates us to continue working to maintain what we have already achieved and continue our learning to assure wonderful experiences.Before a new stay, do not hesitate to contact us for any requirement, moment we are waiting for, be soon.We hope you to have an excellent day.Receive our cordial greeting,

Dear Annie, sorry for the delay in the response.Thank you very much for your comments and for the positive review given to us. We are very happy to know that your stay was a pleasant one and that the service received from our colleagues has been a contribution to your experience.We look forward to welcoming you back very soon so that you can continue to enjoy your stays at Mandarin Oriental Santiago. Cordially,

Dear Charles,We appreciate your review of our hotel and we are very happy that you have enjoyed a good stay at Mandarin Oriental, Santiago. Hoping to receive you again soon. Yours sincerely,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Gary,Thank you for staying with us during your recent visit to Santiago and taking the time to share your experience with us. We are really glad to know you enjoyed the rooms, its furniture and the mini bar waters,We are looking forward to receive you again soon.Cordially,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Pamela,We are very happy to know that you had a great experience during your stay in our hotel.For us it is a gift to be able to give exciting details to our guests, especially in a situation as special as yours.We hope you had an excellent return home, and we look forward to welcoming you again in the near future, full of triumphs and new adventures.Warmest regardsCecilia GumucioExecutive Assistant & Quality Coordinator,

Dear Mr. Doug,Thank you for your review.We appreciate that you have enjoyed a good stay at Mandarin Oriental, Santiago. The entire staff works looking forward to offering dazzling experiences. To know you received it, fill us of satisfaction and motivation to keep on moving.Receive a very cordial greeting, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Vitalie,What a pleasure to read your words! We are delighted to know that you had a good experience in our hotel and we thank you for letting us know because the certainty of the expected result, product of a job well done, motivates us enormously.We wish you an excellent evening and hope to welcome you again soon.Best regards,Cecilia GumucioExecutive Assistant & Quality Coordinator

Dear Mr. Yemao,Thank you very much for your comments. We are very happy to know that your stay has been enjoyable. We hope to continue contributing with many memorable moments in your future visits and to welcome you back soon.Very cordially, Sincerely yours,Cecilia Gumucio d.

Dear Sarah,We appreciate your review of our hotel and we are very happy that you have enjoyed a good stay at Mandarin Oriental, Santiago. Hoping to receive you again soon. Yours sincerely,Cecilia Gumucio d.

Dear Jessica, in the same way as we told you through another platform, we thank you for your review, we understand your dissatisfaction and we reiterate that we are sorry for your discomfort.We are glad you enjoyed our cuisine.Regarding the rest, honestly, the whole team strives to offer our guests products designed for their satisfaction, using excellent quality materials, under a friendly and attentive service.We regret that you have lived a different experience than expected, we take it and we are committed to consider your comment in our actions for continuous improvement.We wish you an excellent day and remain always attentive to any comments you may have.Sincerely, Cecilia Gumucio d,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Mr. Javier,Thank you very much for your comment, it is really a gift for us to receive the demonstration of your satisfaction with the hotel in general and with our restaurants. Our spirit summons us to do our best to delight our guests and knowing that it has been well received by you, gives us a deep motivation.We hope to welcome you again in the near future. Receive our warmest greetings and thanks,Cecilia Gumucio dExecutive Assistant & Quality Coordinator

Dear Carlos,Thank you for staying with us during your recent visit to Santiago and taking the time to share your experience with us. The entire Team is glad for your positive feedback, and it encourages us to continue to thrive to deliver memorable moments to all our guest and visitors.Cordially,Cecilia Gumucio d.

Dear Arie, thank you for your comment, regards the towels, we regret that in your eyes they were not as fluffy as you would have expected. We always strive to deliver the best service to our guests, so we regret that we were unable to do so on this occasion.Please, do not hesitate to contact us for any new comment or requirement. Best regards, Cecilia Gumucio Executive Assistant & Quality Coordinator

Dear Autumn,Thank you for your review.We appreciate that you have enjoyed a good stay at Mandarin Oriental, Santiago. The entire staff works looking forward to offering dazzling experiences. To know you received it, fill us of satisfaction and motivation to keep on moving.Receive a very cordial greeting, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Clare,Thank you very much for your words, they are worth gold for us, and those of course will be relayed immediately to our staff!That you have felt an excellent service, easy, friendly and efficient fills us with satisfaction, motivating us to work happily towards delivering the best experiences to our guests.We hope to welcome you again soon and provide you with an excellent service in the restaurant where you are and in all property.Receive our warmest greetings and thanks,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Jesse,Thank you for your review.We appreciate that you have enjoyed a good stay at Mandarin Oriental, Santiago. The entire staff works looking forward to offering dazzling experiences. To know you received it, fill us of satisfaction and motivation to keep on moving.Receive a very cordial greeting, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Ritchie,We appreciate your review of our hotel and we are very happy that you have enjoyed a good stay at Mandarin Oriental, Santiago. Hoping to receive you again soon. Yours sincerely,

Dear Jéssica,Thank you for giving a review to us. We are always concerned to offer meaningful experiences taking care about especial requirements of our guests. The fact you perceived it, make us really happy.We hope you stay soon in Mandarin Oriental Santiago to give us the possibility to offer an amazing experience again.Sincerely yours,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Guest,Thank you for taking the time to share your opinion with us. We regret have failed in the points you said, that is why we have already taken note to improve the points you mentioned.We reiterate our commitment to our guests, so we remain attentive to any requirement,Sincerely,

Dear Brant,Thank you very much for taking the time to share your opinion with us. We are happy you liked rooms and room attendants.We regret that your experience in our hotel did not meet your expectations, for which we work hard every day. For the same reason, we have already taken note to improve the points you mentioned.We reiterate our commitment to our guests, so we remain attentive to any requirement,Sincerely,Cecilia Gumucio dExecutive Assistant & Quality coordinator

Dear Guest,Thank you very much for taking the time to share your opinion with us. We regret that your experience in our hotel did not meet your expectations, for which we work hard every day. For the same reason, we have already taken note to improve the points you mentioned.We reiterate our commitment to our guests, so we remain attentive to any requirement,Sincerely,Cecilia Gumucio dExecutive Assistant & Quality coordinator

Dear Paul,Thank you very much for taking the time to answer our survey. We are glad that you have had a pleasant stay in our hotel, enjoying the service, location and pool area. We also appreciate your comment about the restaurant, we regret about the times in the restaurant service, we consider it and assure you that we are taking steps to improve it.Receive a very cordial greeting, Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Dear Roberto,I would like to thank you for having chosen Mandarin Oriental for your recent visit to Santiago and for taking the time to write to us and share your positive experience.We are delighted that you enjoyed the property and service of our kind team. We will make sure your words are shared.About the check in process, indeed, we are concerning to offer it faster, sometimes legal procedures asked, slow it down, but we are doing our best.Expecting to receive you again soon!Sincerely,Cecilia Gumucio dExecutive Assistant & Quality Coordinator

Dear Mrs. Carol, Thank you for taking the time to write us about your stay in Mandarin Oriental Santiago. We are very happy you found the property nice.We apologies for the soap dispenser, clearly it had not to occur, so we will be following up in order to do not repeat situations like this.Hoping to receive you again soon.Sincerely,Cecilia Gumucio d.Executive Assistant & Quality Coordinator

Thank you for staying with us during your recent visit to Santiago and taking the time to share your experience with us. The entire Team is glad for your positive feedback, and it encourages us to continue to thrive to deliver memorable moments to all our guest and visitors.Cordially,Cecilia Gumucio d.Executive Assistant & Quality Coordinator