Posted Dec 4, 2015
For an InterContinental, it was such a disappointing experience... The main problem is the they did not renew anything for ages. Old rooms, old installations, bathroom/bath/shower sucks, AC wouln't work... Many better options in Santiago for this price.
Comment from Hotel Management
Dec 9, 2015 by Juan Riquelme S, Hotel Management
Dear Guest Iker :
Thank you for taking the time to post your comments.
It is unfortunate you were not satisfied with your stay. The feedback we receive from our valued guests, like you, enables us to identify target problems on areas and take the necessary actions to ensure similar situations that can be avoided in the future.
We would like to inform that our Hotel is under a renovation process that consider all the towers, rooms, meeting rooms and lobby areas.
I hope you can enjoy them on your next visit to Santiago
David Sepúlveda C.
Guest Relations Supervisor