Ratings based on 264 Verified Reviews

4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Posted Jun 11, 2017
Location: Located in the center of the city, close to metro and a 10 minute walk to great restaurants were some of the staff actually speak English
Very helpfully staff,my room was at the rear of the building and while it was not much of a view was very quite as was the airconditioning unit.
Comment from Hotel Management
Jun 20, 2017 by Kimberly – Asist. Calidad, Hotel Management
Dear Mr. Alan, Thank you for taking the time to share your experience. We are really glad that you enjoyed our services and always feel very welcome to our hotel. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Pros: Everything
Great bedrooms, great breakfast, and great location!!! It is close to everyting, restaurants, touristic places, and shops. I would go back for sure!!!
Comment from Hotel Management
May 25, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear guest, We very much appreciate your comment. We are very glad that you enjoyed your stay with us and we hope that your next visit will be as pleasant as the previous one. Best regards,
3 out of 5
by A verified traveler

Hotel central location

Posted May 7, 2017
We were on 9th floor. Rooms desperately need refurbishing. There were no tea making facilities or complimentary bottled water given. on the plus side the hotel wad central.
Comment from Hotel Management
May 30, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear Mr. Australian, Thank you for taking the time to share your feedback. We are glad that you enjoyed our location. I would like to tell you that we are going through a process of remodeling the rooms that contemplates the updating of furniture, change of carpets, among others. Currently we have 6 floors remodeled and the others are within our work plan for this year. We appreciate you sharing your concerns and always feel very welcome to the hotel. Sicerely,
3 out of 5
by A verified traveler from Sydney, Australia

Rooms need refurbishing!

Posted May 7, 2017
Pros: The location and the staff at the front desk, breakfast area and housecleaning.
Cons: The room definitely needs a refurbish.
Location: Centrally located. Close to the Plaza de Armas, and subway station. The hotel is on a busy street so try to keep away at peak hours.
Very dissatisfied with the room we were given on Level 9. Too many issues e.g. stained and old carpet, noisy air conditioner, toilet functioned inefficiently, low water pressure in the shower etc.
Comment from Hotel Management
May 30, 2017 by Kimberly – Asist. Calidad, Hotel Management
Estimada Sra. Margaret, Muchas gracias por compartir su experiencia sobre su estadía con nosotros. Nos alegra que haya disfrutado de nuestra ubicación y de la atención otorgada por nuestro personal. Le comento que estamos pasando por un proceso de remodelación en las habitaciones que contempla la actualización de muebles, cambio de alfombras por piso flotante, entre otros. Actualmente tenemos 6 pisos remodelados y los otros están dentro de nuestro plan de trabajo para este año. Gracias nuevamente por tomarse el tiempo de compartir su comentario y esperamos poder tener el placer de tenerla de vuelta en nuestro hotel. Atentamente,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
The Mercure is great hotel in a very convenient spot. Close to the metro and walking distance to all the sights Santiago has to offer.
Comment from Hotel Management
May 25, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay with us. We are very glad that you enjoyed the location of our hotel and we hope to see you again very soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice centrally located hotel

Posted Apr 6, 2017
A good hotel where everything works. It is ideal if you have appointments in downtown.
Comment from Hotel Management
Apr 11, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear Mr. Alberto, Thank you for sharing your experience about the hotel. We are really glad that you enjoyed your stay with us and we hope to see you again very soon. Sincerely,
4 out of 5
by A verified traveler

It is a clean hotel, pleasant staff and clean.

Posted Mar 30, 2017 on Hotels
I have been to this hotel on business five times. The desk staff speaks good English and when asked they provide information for me say about the town or restaurants. The hotel is about the quality of a Holiday Inn, Best Western style. Close to the Metro, and central old down town. The room rate is why I the company sends me there, and I tell them the hotel suites our needs as the metro takes me to any meeting place up and down the line. Glad they have a computer room, and relaxing outdoor patio/pool for relaxation, or having business chats outdoors. Utilize the good size gym often. Room service if you want it.
Comment from Hotel Management
Mar 31, 2017 by Carla, Hotel Management
Dear guest, Thank you for taking the time to share your experience at the hotel. It is always a pleasure to receive positive feedback. We are really glad that you enjoyed our services and we will be waiting for your next visit to Santiago. Best regards, Kimberly -Asist. Calidad
5 out of 5
by Karl

Fantastic hotel with a great location

Posted Mar 24, 2017 on Hotels
This is a really great hotel located right in the heart of the city. It is conveniently located right across the street from the Santa Lucia metro station, which makes transport around the city extremely easy. It's also located near the Neptune Fountain, La Moneda, and the hip Lastarria neighborhood. The room was super clean, and the view from the hotel was spectacular. The included breakfast was very tasty and had a nice spread. Overall, I would highly recommend this hotel if you are looking for a convenient location to launch your trip in Santiago, Chile.
Comment from Hotel Management
Mar 28, 2017 by Carla, Hotel Management
Dear Mr. Karl, We very much appreciate your comments regarding your experience at the hotel. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay with us and we hope your next visit will be as pleasant as the previous one. Sincerely, Kimberly -Asist. Calidad.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Convenience and more

Posted Mar 20, 2017
Great central location. Opposite Cerro St Lucia, easy walk to Plaza de Armas, and a metro stop at your doorstep. Nice restaurant - breakfast was ample and good quality. Dined in the restaurant for dinner and it was excellent. Rooms are fine. Wifi in room no problem.
Comment from Hotel Management
Mar 23, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear Mr. Mark, thank you for sharing your positive experience. I'm really glad that you enjoyed our services and we hope to see you again very soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, australia

Good hotel in good location

Posted Mar 16, 2017
Pros: Roof top pool was nice with a bar next to it.
Cons: Cosmetically the rooms need an upgrade and they look tired.
Location: Great location and walking distance to everything important in Santiago.
Stayed 1 night in March 2017. Room was clean but not brilliant, a bit run down however it wasn't expensive to book. You get what you pay for. I would stay there again for the same price. Buffet breakfast was nice.
Comment from Hotel Management
Mar 20, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear Mr. Craig, Thank you for sharing your experience of your stay at the hotel. I’m glad that you had a pleasant experience with us. Let me inform you that we are going through a process of remodeling so that we can improve the quality of our services. We are doing changes in the rooms that contemplate the updating of furniture, changing carpets, among others. Thank you again for your comment and we hope to see you again very soon. Sincerely,