Ratings based on 498 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Baton Rouge, United States of America

Locatio LocationLocatio

Posted Nov 25, 2016
Pros: The lication and tge comfort.
Cons: The rooms need updated decoration and they have already started to renovate.
Location: Across from great shopping, elegant neighborhood, cafes, bars and restaurants within safe walking distance.
The purpose of the trip was shopping. This hotel is directly across the street from the Costanera Shopping, a very nice place. Also, it's in a very tony part of Santiago wth nearby restaurants and bars and cafes which are safely accessible by foot, even at night.
4 out of 5
by A verified traveler from Baton Rouge, United States of America

Location, Location, Location

Posted Nov 15, 2016
Pros: The location and the service.
Cons: It needs sprucing up, but it is being done.
Location: Shopping, walking distance to restaurants.
I chose this hotel because it is across the street from the Costanera Shopping Mall. My reason for the visit was shopping! It is a great hotel, but it needs sprucing up. My carpet was threadbare and my curtains had holes in them. They a remodeling, however they have begun on the upoer floors. The staff is excellent, the service, great. The bathtub part of the bathroom is a little tight, but OK.
5 out of 5
by A verified traveler from US

Great overall

Posted Oct 31, 2016
Location: There are plenty of restaurants and shops within walking distance. The metro is also close by. We also enjoyed walking the nearby residential streets.
This hotel is in an excellent location. Our room was nice, although the bed was a little hard and we had an issue with the toilet. Very quiet. Staff is very friendly and helpful.
4 out of 5
by A verified traveler

Posted Oct 2, 2016
Pros: Great location and easy to connect with the hotel staff.
Cons: Rooms could do with a little renovation as it is quite evident that it is an older hotel.
Location: Great location, close to restaurants and shopping centre.
Overall a pleasant stay. Staff were pleasant and amenities were good. Rooms could do with an upgrade.
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
Yes sr., we start with the remodelation last week, We would like to see you next time and hope to have remodelation allready.
4 out of 5
by A verified traveler

Great location. Very good breakfast. Small rooms.

Posted Sep 23, 2016
Pros: The location
Cons: The cleaning of the bathroom, we find hair in the bathtub!
Location: The mall across the street
Good, nice hotel but with small rooms even though we booked the suite.
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
We really sorry, next time we will be remodelated and ready to offer you a better service.
4 out of 5
by A verified traveler from Buenos Aires

Nice for shipping

Posted Sep 14, 2016
Pros: The location
Cons: Breakfast should definitelly be upgraded
Location: Great location , just across the streett of the largest mall in Santiago
Convenient location for shopping at the costanera mall
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
Ofcourse, we will improve breakfast, We hope your next time will be better
4 out of 5
by A verified traveler from NY

Conveniente shopping location

Posted Sep 14, 2016
Pros: Locations
Cons: Refurbish the rooms, better alternative for breakfast
Location: Costanera mall is a must !
Nice hotel, kinda old fashioned installation for a hotel that has changed name at least once. The breakfast was ok....they did not have yogurt, something basic for a hotel of this category. Room 3.5 points..could use some refurbishing
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
We really sorry, but now we are in remodelation, so in your next time the hotel will be so much better!
4 out of 5
by A verified traveler

Nice Hotel in the costinera area in Santiago

Posted Sep 13, 2016
Nice hotel in the Costinera area in Santiago. The hotel is not as nice as on the pictures but it is very central located, in addition with good and big rooms, and very nice people working there. I did not try breakfast and restaurants but I tried the bar and that was good. In general the hotel is ready for a little upgrade on the rooms, but clean and ok. Do not cut your hair downstairs on the hotel, find another place!
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
Thank you, the remodelation starts last week, so we will be upgrade with our breakfast and services
4 out of 5
by A verified traveler

Hotel Agradável bem localizado

Posted Sep 11, 2016
Fiquei chateado porque cobraram café da manhã a parte!!! Quando fiz a reserva tive a convicção de ter pago com café da manhã!!! Lamentável!!
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
Lamentamos esse erro, asseguramos-lhe que da próxima vez será melhor, o seu feedback nos ajuda a melhorar, muito obrigado.
5 out of 5
by A verified traveler

Ótima opção em Santiago

Posted Sep 8, 2016
Pros: Excelente atendimento.
Location: Próximo ao shopping e bons restaurantes.
Hotel com ótima localização, instalações muito boas e equipe super agradável no atendimento. Sem restrições.
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
Muito obrigado, pelo seu comentário, trabalhamos para proporcionar um melhor ficar na próxima vez que o seu no hotel