Ratings based on 509 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from mendoza, Argentina

Greatest location ever!

Posted Apr 21, 2017
Pros: Recent renovations and location.
Location: It is licated in one of tg ritziest neighborhoids. Lots of restaurants and shopping within walking distance.
I go to Santiago to shop. This five star hotel is licated directly across the street from the Costanera shopping. The staff is great. Ntge facility is recently renovated and it can't be beat!
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Location.

Posted Mar 21, 2017
Pros: Service.
Cons: The water dripped a little after a shower in room 805.
Location: Good location a little out of the city.
We found the concierge, Robinson, excellent. He was helpful and obliging. We also really appreciated that although we had checked out, they accommodated us when the water was switched off in a certain area, to use another hotel room to take a shower before our flight home.
3 out of 5
by Jane

Under construction

Posted Jan 21, 2017 on Hotels
Hotel is under construction. Had to upgrade the room for $20 per night if you wanted water available in the bathroom at check in. The bed was very hard. Like sleeping on the hardwood floor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, United States of America

Locatio LocationLocatio

Posted Nov 25, 2016
Pros: The lication and tge comfort.
Cons: The rooms need updated decoration and they have already started to renovate.
Location: Across from great shopping, elegant neighborhood, cafes, bars and restaurants within safe walking distance.
The purpose of the trip was shopping. This hotel is directly across the street from the Costanera Shopping, a very nice place. Also, it's in a very tony part of Santiago wth nearby restaurants and bars and cafes which are safely accessible by foot, even at night.
Comment from Hotel Management
Dec 22, 2016 by Ignacio Castillo, Front Desk, Hotel Management
Dear Mrs Ana, We really apreaciate you're comments about your stay , at the same time we like to inform you that the hotel is going under total renovation, this will be ready on March 2017 , we really hope to see you again to enjoy our great Hotel, Kind regards ,
4 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, United States of America

Location, Location, Location

Posted Nov 15, 2016
Pros: The location and the service.
Cons: It needs sprucing up, but it is being done.
Location: Shopping, walking distance to restaurants.
I chose this hotel because it is across the street from the Costanera Shopping Mall. My reason for the visit was shopping! It is a great hotel, but it needs sprucing up. My carpet was threadbare and my curtains had holes in them. They a remodeling, however they have begun on the upoer floors. The staff is excellent, the service, great. The bathtub part of the bathroom is a little tight, but OK.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great overall

Posted Oct 31, 2016
Location: There are plenty of restaurants and shops within walking distance. The metro is also close by. We also enjoyed walking the nearby residential streets.
This hotel is in an excellent location. Our room was nice, although the bed was a little hard and we had an issue with the toilet. Very quiet. Staff is very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2016
Pros: Great location and easy to connect with the hotel staff.
Cons: Rooms could do with a little renovation as it is quite evident that it is an older hotel.
Location: Great location, close to restaurants and shopping centre.
Overall a pleasant stay. Staff were pleasant and amenities were good. Rooms could do with an upgrade.
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
Yes sr., we start with the remodelation last week, We would like to see you next time and hope to have remodelation allready.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Very good breakfast. Small rooms.

Posted Sep 23, 2016
Pros: The location
Cons: The cleaning of the bathroom, we find hair in the bathtub!
Location: The mall across the street
Good, nice hotel but with small rooms even though we booked the suite.
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
We really sorry, next time we will be remodelated and ready to offer you a better service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

Nice for shipping

Posted Sep 14, 2016
Pros: The location
Cons: Breakfast should definitelly be upgraded
Location: Great location , just across the streett of the largest mall in Santiago
Convenient location for shopping at the costanera mall
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
Ofcourse, we will improve breakfast, We hope your next time will be better
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Conveniente shopping location

Posted Sep 14, 2016
Pros: Locations
Cons: Refurbish the rooms, better alternative for breakfast
Location: Costanera mall is a must !
Nice hotel, kinda old fashioned installation for a hotel that has changed name at least once. The breakfast was ok....they did not have yogurt, something basic for a hotel of this category. Room 3.5 points..could use some refurbishing
Comment from Hotel Management
Oct 3, 2016 by NHCH, Hotel Management
We really sorry, but now we are in remodelation, so in your next time the hotel will be so much better!