Indoor pool

Reviews of Park Plaza Santiago

4 out of 5
Park Plaza Santiago
Av. Ricardo Lyon 207, Providencia, Santiago, Region Metropolitana

Reviews

8.2

Very Good

Rating 10 - Excellent. 306 out of 756 reviews" "
Rating 8 - Good. 288 out of 756 reviews" "
Rating 6 - Okay. 100 out of 756 reviews" "
Rating 4 - Poor. 44 out of 756 reviews" "
Rating 2 - Terrible. 18 out of 756 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

julie, gye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal del hotel es muy serviciale y profesional en las tareas que realizan, La propiedad es acogedora y limpia y se encuentra ubicada en un sector donde resulta fácil movilizarse a pie, vehículo o Transporte subterráneo .
Stayed 3 nights in Feb 2024

8/10 Good

raymund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a quiet environment close to a busy part of the city.
Stayed 14 nights in Jan 2024

10/10 Excellent

Anina

Stayed 1 night in Jan 2024

10/10 Excellent

MANUEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta ubicado en un lugar fabuloso de Santiago. Las habitaciones y el baño son cómodos y muy limpios. El desayuno es completo. En resumen, todo lo que uno precisa para estar bien fuera de casa
Stayed 3 nights in Jan 2024

6/10 Okay

Anil

Traveled with family
Disliked: Staff & service
Poor service very average property
Stayed 3 nights in Dec 2023

6/10 Okay

Anil

Traveled with family
Disliked: Staff & service, amenities
Average property, service is poor too.
Stayed 2 nights in Dec 2023

10/10 Excellent

claudia, Boulder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location.
Stayed 1 night in Dec 2023

10/10 Excellent

chris

Stayed 1 night in Dec 2023

6/10 Okay

Benigno, Caracas

Liked: Cleanliness, staff & service
Disliked: Amenities
HOTEL algo viejo, con mantenimiento regular, buen servicio pero con pocas facilidades. no tiene gimnasio como promete, sino unas pocas bicicletas estáticas
Stayed 2 nights in Dec 2023

8/10 Good

Otto

Stayed 1 night in Dec 2023

8/10 Good

YUJI

Liked: Cleanliness, staff & service, property conditions & facilities
The wall was very thin and was very noisy.
Stayed 1 night in Dec 2023

10/10 Excellent

Camilo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shopping areas, restaurants and metro.
Stayed 5 nights in Nov 2023

4/10 Poor

Andres

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel used to be really good. Unfortunately, service and cleanliness have lost their way during the pandemic and never returned. The infrastructure is terribly outdated and poorly maintained. Breakfast is a sugar bomb without any healthy options, rather than meat, fat and ultra-processed food. A shame really, as it used to be really good. Staff is obviously according to the environment, and lost also their motivation I guess...
Stayed 3 nights in Sep 2023

10/10 Excellent

Jen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay here. Staff couldn’t have been more helpful. Supermarket and subway across the road were so convenient and lovely restaurants easily walkable in every direction. Comfy bed and decent shower made it even better. Thoroughly recommend staying here.
Stayed 3 nights in Sep 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

scott

Stayed 3 nights in Aug 2023

8/10 Good

Isabella

Stayed 4 nights in Jun 2023

10/10 Excellent

Mabel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay
Stayed 6 nights in Apr 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and professional.
Stayed 1 night in Apr 2023

10/10 Excellent

Sun Ah, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to get around in a safe part of the city. The staffs were very nice and I liked the dining space as well as the lobby, especially because we had a few guests who came to meet us there.

6/10 Okay

joseph

the bathrooms don't have ventilation. Somebody took a dump that you could smell in the halls. It was awfull
Stayed 4 nights in Feb 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2023

10/10 Excellent

Isaac

8/10 Good

Satish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a safe area of santiago which was a key reason for choosing it. Its a lovely property close to public transport. The reception welcomed me by name which was pleasing. It would have made the checkin experience even better if there was an offer of help with the luggage considering that I had a long journey.
Stayed 1 night in Jan 2023

2/10 Terrible

VISA

Stayed 1 night in Jan 2023

10/10 Excellent

Bernardo, Santiago

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
staff very kind I didn't like parking 1 block far away from the hotel

2/10 Terrible

Max

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Downhill and in the pits - Avoid!
I have come to this place since 1993. It has now reached an all-time low: Only one elevator out of two working for 80% of the stay, no Fifa Worldcup games on TV, shower simply dreadful despite me notifying reception, no laundry bags and list in the room, empty minibar (not even still water), breakfast used to be brilliant, now just stale bread and poor selection of other food, no place to park for pick-up or drop-off, no power outlets to charge the common collection of any traveller's mobile devices and laptop, broken cupboard door giving access to just half a cupboard, just one small soap in bathroom, ... should I really go on? Appears like a plaza, but amenities are worse that a hostel.
Stayed 3 nights in Dec 2022

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Santiago Park Plaza was amazing and Camilla and Cristina were wonderful. The restaurant was amazing, the rooms were beautiful and clean. This will be my first choice of stay in Santiago when I return to visit your beautiful country.
Stayed 3 nights in Dec 2022

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Jose

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Hotel antiguo sin mantenimiento. Problemas en el baño sin solución por falta de personal. Muy buen desayuno
Stayed 1 night in Nov 2022

8/10 Good

JACOB

Liked: Cleanliness, staff & service
All as expected
Stayed 2 nights in Nov 2022

4/10 Poor

Juan Carlos

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Location is great. Restaurant is nice also. People at front desk very serious not friendly at all. Cleaning service is poor Had an issue with someone who open the door without knocking on leaving door open. Made a complain and the answer was that someone didn’t follow the protocols leaving me with the impression of feeling in a not safe place.
Stayed 13 nights in Sep 2022

10/10 Excellent

Renie, New Jersey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. Check in was quick and the place is very nice. A little dated in the decoration but that only added to the charm of the place. Breakfast is fair, nothing special. The only good thing I can say about it was that it is included in the price. It is in a great location and we felt safe walking around. I would stay there again.
Stayed 3 nights in Feb 2020

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Not a four star hotel.
The is not really a four star hotel. While the location is great, the bathrooms are outdated, our toilet did not flush properly. Outside of our window were 3 central AC units running all night long. The first morning we were woken up by construction noise from inside the hotel. The second and third morning we were woken up by cleaning personnel.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like David. He works at front desk and helps us a lot.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a very nice , safe area . Staff is super friendly and they all speak English.
Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was never cleaned on one of two days of our stay. No housekeeping staff available in evening. Hotel took 20 percent off bill. The rest of the staff are very nice and accommodating. Hotel is in a decent area with many restaurants nearby and a Starbucks across the street. The free breakfast is mediocre.
Stayed 2 nights in Jan 2020

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel service and the service in the restaurant t were great. Loved the room decor.
Stayed 3 nights in Dec 2019

8/10 Good

Lilach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The stuff at Park Plaza were extremely helpful. Breakfast was good. I missed a fridge in the room and a kettle to make a cup of tea. GYM also needed some improvement as supplying more equipment, towels and water. Overall the stay was pleasent.
Stayed 2 nights in Nov 2019

10/10 Excellent

Snipper, Palmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Swimming pool is on top floor which is a great view.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and helpful staff, excellent and quick service!
Stayed 1 night in Sep 2019

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent, but the fixtures in the shower were a bit old. Awesome breakfast!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The position of the hotel is excellent
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel location is great and restaurant is good as well but that is it. Here are a list of things you need to be aware: 1. Air con does not work, it is only stuck with heating. we had to open windows and whole night we could not sleep. 2. The showers and bAthrooms are rundown and needs urgent maintenance. 3. Check and double check your bills they sneak in with someone else charges on our room for dinner. 4. Check your credit card statement as they reserve funds first time and in our case charged twice on same card and yes not temp charges which drops off. We have to contact them a few times still stuck with duplicate charges..
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Excelent restaurant excelent location but nees to upgrade de bathrooms.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations, close to shops and restaurants. Safe city to walk and get around.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Friendly and efficient check in and no charge for an early arrival. My room was good sized with a supremely comfortable bed/linen. Bathroom was fine and plenty of hot water/towels etc. Complimentary drink from the bar and a very comprehensive breakfast included. The hotel is well positioned in Providencia.
Stayed 1 night in Apr 2019