Ratings based on 474 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Mexico City
Nice hotel with good locationPosted May 12, 2017
Classy nice hotel with good location. However, my floor smelled like some one has been smoking. I told the staff and they confirmed it was a smoking free hotel. It happened two days in a row.
for Everyoneby A verified traveler from Atlanta, GA
Good locationPosted Apr 10, 2017
Walking distance to EVERYTHING, even gran torre, malls, train station, grocery store, etc. Not ideal for uber, on a main, busy, one way street and my ubers cancelled a lot. Staff was friendly, spoke limited to no English. Concierge was convenient for tours. Loved the door man! Free wifi, business center n breakfast.
by A verified traveler from Canada
Nice location but the hotel needs maintenanice.Posted Mar 26, 2017
This was a "5 star" hotel with the facility and service of a 3 star hotel. Towels and toiletries were partially replenished everyday, bedsheets and towels had holes, the shower was falling apart, and getting things delivered to the room took more than one call to reception. When I checked in I was sent to a room that was just about to get cleaned although my reservation was for the day before since I was arriving at 9am!
for Familiesby A verified traveler
nice rooms, nice restaurantPosted Feb 24, 2017
Pros: room size
Cons: breakfast buffet , should have better choices and a la carte choices
Location: shopping and restaurants
good service , housekeeping was amazing and room was big and clean
by A verified traveler
Posted Feb 1, 2017 on Hotels
A great hotel, but the maids were funny because they would forget certain items. Two mornings, for example, they left no soap in the room. I don't mean fresh soap -- no soap at all.
by A verified traveler from near the subway station of Los Leones
clean & convenientPosted Jan 25, 2017 on Hotels
the hotel was somewhat old and shady but transportation and neighborhood are convenient and comfortable. The attitudes of staffs are nice and full of manner.
Posted Jan 17, 2017 on Hotels
by A verified traveler
Posted Jan 14, 2017 on Hotels
Good breakfasts and convenient and safe location
by A verified traveler from spain
Terrible experience in terms of service, stuff.Posted Dec 22, 2016
Hi there, Was staying at the hotel 3 nights, double room. Upon arriving late night 2am, found a group of people parting downstairs and loud music (probably Christmas party). At the check-in desk sleepy guy didn't find my reservation and asked me to send it by email, then gave me the key without any explanation about hotel. My room was prepaid, but the next day they charged me 300 usd, for no reason. Room was quite spacious, but super old, literally everything was falling apart. SPA and swimming pool are awful, bring to the 60's. Breakfast was ok, but always was a line waiting for the table. Everyday I had some issues with a hotel staff, they didn't even said excuse me. Never again
for Everyoneby A verified traveler from m.y. Phoenix AZ
Very nice excellentPosted Dec 9, 2016
The food is very good, close to restaurants, stores and mall