Ratings based on 154 Verified Reviews

3.5 out of 5
74% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from MI.

Very convinient location!

Posted May 29, 2017
Pros: It was somewhere I had never stayed & I was pleasantly surprised, about the whole atmosphere of the hotel.
Cons: My room had no view & the bathroom was very tiny, other than those 2 things, it was great.
Location: I mainly booked it because it was close to the Homs hospital.
Although my stay was very brief, as I had a medical appointment,early the next morning. Everything & Everybody about the Platino, was neat, clean & ran efficiently.
Comment from Hotel Management
Jun 7, 2017 by Management , Hotel Management
Dear Valued Guest: We are delighted that you were pleasantly surprised with your stay and enjoyed the atmosphere we have here at the Platino Hotel. We appreciate your kind words and feedback. Many customers choose us because we are located close to the airport, monument and also the Homs Medical Center. Which makes us a great choice for guests who want to be close to pretty much everything in the city of Santiago. We hope that your medical appointment went well and you are now relaxed after having stayed with us. Wish you a great summer and look forward to seeing you again soon. Guest Services Platino Hotel & Casino
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice cozy

Posted May 23, 2017
Expected more of a hotel feel, it's more of a model design but overall it was nice
Comment from Hotel Management
May 23, 2017 by Management , Hotel Management
Dear Valued Guest: We appreciate your feedback; here at Platino we want our guests to feel right at home. So it is great that you felt cozy and had a good overall experience. Hope to welcome you back next time you are in the area. Guest Services Platino Hotel & Casino
5 out of 5
Recommended
for Everyone
by A verified traveler from Sosua, Dom. Rep.

For the price, PERFECT.

Posted May 19, 2017
Pros: everything OK.
Location: location good, very good restaurant at 2 minutes walk, Square ONE
Very nice hotel in Santiago. Rooms are good and clean. Breakfast, service et. ALL EXCELLENT for the price you pay!
Comment from Hotel Management
May 19, 2017 by Management , Hotel Management
Dear Valued Guest: We would like to thank you for giving us your feedback. Here at Platino we want to give our customers a great place to stay while staying in their budget. We also offer more upscale rooms in our executive floors. Our location, which is close to the center-city and airport, makes it a great choice for many of them. Hope to see you back with us very soon. Enjoy your summer. Guest Services Platino Hotel & Casino
4 out of 5
Recommended
for Everyone
by A verified traveler from MIAMI

NICE LOCATION, GOOD STAFF, ROOMS GOOD..

Posted May 10, 2017
ROOMS ARE GOOD JUST LITTLE SMALL BUT I HAD A GOOD STAY FOR 2 NIGHTS. BREAKFAST IS GOOD BETTER THAN AVERAGE. STAFF ARE GOOD, HAD A PROBLEM BUT THEY SOLVED RIGHT AWAY. NOT TOO PRICEY GREAT FOR JUST SLEEP, RELAX AND SHOWER.
Comment from Hotel Management
May 19, 2017 by Management , Hotel Management
Dear Starling: Thank you for taking the time to review us, we appreciate it. Our great staff, rooms and location are some of the few reasons our guests keep coming back. Here at Platino we strive on great customer service so it is great to hear our staff resolved the issue you had right away. We hope to have you back here soon. Guest Services Platino Hotel & Casino
4 out of 5
Recommended
for Everyone
by A verified traveler

Old Hotel but very clean. Staff extremely friendly

Posted Apr 26, 2017
Pros: Convenient location. Impeccable service. Nice Staff.
Cons: Upgrade beds and bathrooms.
Location: Restaurants, across from beautiful university that you can walk around, hotel has a casino. There is a nice beauty salon for massage and nails.
Traveled with my parents and hotel staff was very accommodating. Switch room next day so my parents didn't have to go up and down the stairs. The Hotel is old but extremely clean. Close to bars and restaurants.
Comment from Hotel Management
Apr 26, 2017 by Management , Hotel Management
Dear Valued Guest: We appreciate your kind words and want to thank you for your great review. We, at Platino, pride ourselves on our customer service and cleanliness. Many our guests are looking for a comfortable place and that is well kept. So we want to simply provide this at a great price. From all of the employees at the hotel, we wish you and your family a great coming summer. Hope to welcome you back soon. Guest Services Platino Hotel & Casino
1 out of 5
by A verified traveler from santo domingo

Terrible

Posted Apr 6, 2017
Very Poor, dont like the room, the electrónics equipos no work well.
Comment from Hotel Management
Apr 12, 2017 by Management , Hotel Management
Dear Valued Guest: We are disappointed to have read your review but would like you to know that we have addressed the issues. Rest assured, everything in the room is properly working. This includes the television remote control. We hope to have the chance to welcome you back and make sure you leave with a great impression. Guest Services Platino Hotel & Casino
3 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Nice quiet and comfortable

Posted Mar 28, 2017
The hotel was decent and clean, calm and quiet atmosphere, my only complaints are there's no pool, the WiFi is extremely slow and the television channels are all Español, other than that it was pleasant.
Comment from Hotel Management
Mar 28, 2017 by Management , Hotel Management
Dear Ray: We would like to thank you for taking the time to give us your feedback. Happy to see you enjoyed our clean and quiet atmosphere, because these things are what we are all about. About the complaint with the Wifi, we have passed the message to our Networking team to handle accordingly. We also will take into consideration your advice. Thank you and hope to have you stay with us again. Guest Services Platino Hotel & Casino
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
I like the hotel it was fine for the amount of time I was there.
Comment from Hotel Management
Mar 28, 2017 by management , Hotel Management
Dear Valued Guest: We are glad you enjoyed our Hotel and look forward to having you stay with us in the near future. Thank you for the feedback. Guest Services Platino Hotel & Casino
2 out of 5
by A verified traveler

Disfuntional

Posted Mar 23, 2017
Plumbing fixtures all have problema. Tiny rooms. Small beds
Comment from Hotel Management
Mar 25, 2017 by GM, Hotel Management
Dear Valued Customer: We would like to first thank you for giving us your feedback. Here at Platino, we do our best to keep improving ourselves and will continue to do so. We strive to be the best in our category. Since your comment was left anonymously, we cannot see your reservation and take a look at the room your stayed in. About the complaints you mentioned, we have notified the corresponding departments to be alert. About room size and beds, we offer different categories of rooms and sizes that are available for our customers. We hope to have the opportunity to show you them sometime. Lowell De Leon General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Miami

NO INTERNET! other than that its great.

Posted Mar 18, 2017
Pros: place was calm and clean
Cons: Internet , their is no internet there .
Location: hard to find with a GPS
My experience was great overall , my GPS on google maps was taking me to another place ,made me lose 30 mins driving in circles ; I called the hotel and they were patient enough to help me get there and stayed on the phone till a arrived . during my check out Kirsy was a real problem solver , lots of help. the place its clean , the water was hot and it had good pressure flow . Last but not least "THIS HOTEL DOES NOT HAVE INTERNET" I couldn't even google search anything , kept me from working .
Comment from Hotel Management
Mar 20, 2017 by Management , Hotel Management
Dear Valued Guest: Thank you for noticing our great staff and clean hotel. We would like to let you know that our local area was hit with some internet outages recently and rest assured all the technical difficulties have been addressed. We can guarantee high speed internet, next time you are here. We would like to thank you once again for taking the time to review and look forward to having you stay with us. Guest Services Platino Hotel & Casino