Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful people make a difference

Posted Jan 2, 2016
I enjyes the room and the amenities Hotel location was terrific, but most of all the service and the willingness to make your stay very comfortable by the staff and management.
Comment from Hotel Management
Jan 4, 2016 by Gerente, Hotel Management
Dear Guest: Thank you for your positive comments and for having taken time to share with EXPEDIA community. We are happy to hear that enjoyed your stay with us. For us it was a pleasure to welcome you to our hotel. Thanks again for choosing us and hope to have the pleasure of welcoming you back in the very near future. Best regards, Marco Antonio Saez, Director of Operations, Regal Pacific Hotel - Santiago
2 out of 5
by A verified traveler

3-star would do for this hotel

Posted Dec 14, 2015
Pros: Most of the staff were nice. The location is good.
Cons: hotel conditions in 3-star range, need serious renovation and upgrade. Cleanliness an issue. The price should be reduced unless all these improved
Location: near subway: easy, affordable access to the city. close to park, shopping malls, and convenience stores.
Hotel is old, carpets not clean, walls not clean, couches not clean and very old, chairs in the lobby in a bad state, in one room we stayed it took 5 minutes to get the right temperature for water in the shower (it went from boiling hot to ice cold with a minute turn of the knob), towels were often stained or unclean and we had to ask for replacement, breakfast options old, limited, and repetitive. The staff constantly moved about or 3 or 4 of them stood in a row doing nothing but staring at guests: very uncomfortable.
Comment from Hotel Management
Dec 17, 2015 by Veronica, Hotel Management
Dear Guess: I would like to thank you for the time you have arranged to meet our Comment Express and thank you for your comment to us that certainly gives us great help to be better every day. I have received your comment and let me tell you that our Regal Pacific santiago hotel is being remodeled at this moment, having some floors out of service. We are changing every thing, new bathrooms and furnishings. The new stile will be much modern. I hope if you came back you will see all this nice changes. We work very hard to please our clients and all what you are says will be release to each manager department. Waiting you come back and spend a pleasant stay with us, sincerely, Marco Antonio Sáez Operations Managment
5 out of 5
Recommended
for Families
by Alfredo from Rio de Janeiro

FENOMENAL

Posted Oct 11, 2015 on Hotels
Um cinco estrelas espetacular
5 out of 5
Recommended
for Everyone
by A verified traveler

Vista para as montanhas e boa localização

Posted Oct 1, 2015
Pros: Atendimento ótimo na recepção chefiada pelo Sr. Alessandro! Café da manhã muito bom! Quarto 1408 muito claro com linda vista, banheiro grande!
Cons: Troca dos carpetes, colocação de ducha higiênica nos quartos. Restaurante precisa ser melhorado ,comida ruim, garçons desatentos .
Location: Perto de metrô ,shoppings, mercado, avenida larga é bonita, lindas vistas das montanhas nevadas!
Agradecemos a atenção do Sr. Alessandro chefe da recepção, após vermos o quarto que era sem vista nenhuma e pequeno, nos mudou para um no 14o.andar com linda vista, maior é bem mais agradável. O hotel é bom mas precisa ser renovado, carpetes velhos e móveis mais novos, porém o atendimento foi excelente na recepção em especial ao Sr. Alessandro e sua equipe. O restaurante não é bom ! A localização é ótima tem shoppings perto, metrô quase na porta, a Avenida é larga , todas as ruas bem asfaltadas e limpas, bairro muito bonito.
3 out of 5
Recommended
for Personal Event
by Mkrtich

This traveler left a rating score only Posted Sep 27, 2015 on Hotels
5 out of 5
Recommended
for Couples
by VINICIUS from Campinas

Muito bom.

Posted Sep 21, 2015 on Hotels
Hotel muito bom! Atendimento ótimo, se esforçam para resolver seus problemas. Tivemos problemas no cofre e no ar-condicionado que foram prontamente resolvidos. Bairro moderno e seguro, com metro em frente (que facilita a locomoção aos pontos turísticos). Restaurante com bom custo/benefício. Recomendo.
4 out of 5
Recommended
for Business Travelers
by Gary from Salt Lake City

Recommended

Posted Sep 13, 2015 on Hotels
Was there for a meeting. The hotel was nice, but a little dated. The service was excellent. It definitely wasn't a 5 star hotel but it was good value for the price.
5 out of 5
Recommended
for Couples
by Lorena

Posted Aug 24, 2015 on Hotels
Muy buen hotel .. Precioso
4 out of 5
Recommended
for Couples
by JOSE CRISTIAN from Santiago

Bien, pero tuvo tiempos mejores

Posted Aug 22, 2015 on Hotels
Decoración antigua No funcionaba ventilador del baño Muy buen desayuno y la atención del bar excelente
5 out of 5
Recommended
for Business Travelers
by HECTOR TORREALBA

GREAT FOR FAMILY AND BUSINESS

Posted Aug 22, 2015 on Orbitz
EXCELLENT EXPERIENCE AT THE HOTEL. I TRULY RECOMMEND IT.