Quality Hotel in beautiful Santiago!
Posted Mar 20, 2015
My husband and I picked this hotel from the internet, based on the area - Providencia, and what other guests had to say about the place. The public areas were lovely and the room was really nice - great views of both the Andes and the city! Breakfast in the lounge on the 22nd floor was fine, though the bacon remains undercooked, as some former guests wrote in Trip Advisor. The Manager however was kind enough to return it to the kitchen and have it cooked crispy for me. Food service in the downstairs bar area was terribly slow, though when I mentioned it to the manager at the pool area, he insured that we had a positive experience for lunch outdoors. The rooms were tastefully decorated in the traditional style that I love! The Bellman and Concierge were exceptional and they both had a lot of information and asked for feedback to insure that we were happy and understood their instructions! We arranged a half day tour with Hector through the Concierge and that went really well, and we loved the seafood restaurant recommended to us on the last evening of our stay!