Posted Jan 27, 2017
We stayed here for 5 nights while traveling in SA as tourists. Hotel has 3 on site dining options plus 24 hour room service. There is a spacious lobby bar with an excellent bar tender, Fernando, and ample serving staff. Food was good in all venues that we sampled. There are lots of US business people in and out so many on staff speak English. Concierge staff is very helpful and easy to access. Wifi is excellent, but there is a fee. The hotel has an on-site car service for a fee. We used it many times, and it was excellent. Cars were clean, air conditioned and had competent, knowledgeable drivers. Room was spacious and comfortable. Bathroom was odd. The toilet cubicle had no door so the sink or shower/tub combo were tied up when the toilet was in use.
The housekeeping was the weakest link in our experience. The coffee bar was not serviced during our entire stay. We had to make several calls to get what we needed. there was a daily need to call for a towel or something not properly stocked in room. We did not use spa or business facilities. Overall, we really liked this hotel and would stay again.