Ratings based on 200 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Portugal

Great service

Posted Dec 4, 2017
Pros: Service, attention to details, cleanliness, spacious room, location
Cons: Can't think of anything they could do different in this type of hotel (boutique hotel)
The service level surpasses what we've experienced at most big chain hotels. The people at the reception go out of their way to arrange for your needs. Somewhere in the hotel there is a painted sign in Italian that says something like "hospitality is like a beautiful flower, you have to constantly take great care of it" You can tell that the management and staff live up to this statement since they perform their functions with sincere pride and enthusiasm
5 out of 5
Recommended
for Everyone
by A verified traveler

close to everything

Posted Sep 20, 2017
Pros: the above
Cons: better dinner menu
Location: near all main sites
very polite staff clean rooms mmmammmmmmldlllalm ammsmsmmsmss
Comment from Hotel Management
Oct 14, 2017 by Claudia Gallo, Hotel Management
Dear Guest, It has been our pleasure to welcome you again to Hotel Regency on your recent visit with us. We would like to take this opportunity to thank you for the time you took to complete our post stay survey. Please know, that we appreciate all of your useful comments and suggestions, which help us to improve the thousands of small attentions, which Hotel Regency is renowned for. We look forward to having you soon again as our honoured guest at Hotel Regency, “your home away from home”. Sincerely Yours, Claudia Gallo Resident Manager Hotel Regency
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

One day in Florence

Posted Sep 18, 2017
Location: Great location, close to the train station.
An Ok hotel, service is excellent, good location, quiet. But AC did not work well, we were lucky it was not hot so we left a window open. Room is tiny compare to other 5 star places but adequate. There was a smell in the bathroom whenever you turn the vent on.
Comment from Hotel Management
Oct 14, 2017 by Claudia Gallo, Hotel Management
Dear Guest, It has been our pleasure to welcome you again to Hotel Regency on your recent visit with us. We would like to take this opportunity to thank you for the time you took to complete our post stay survey. Please know, that we appreciate all of your useful comments and suggestions, which help us to improve the thousands of small attentions, which Hotel Regency is renowned for. We look forward to having you soon again as our honoured guest at Hotel Regency, “your home away from home”. Sincerely Yours, Claudia Gallo Resident Manager Hotel Regency
5 out of 5
Recommended
for Couples
by A verified traveler from Australia

Comfort

Posted Aug 25, 2017
Pros: Location and staff assistance
Cons: Restaurant is very limited. Some rooms are very dark.
Location: Location is good and 10 minutes walk from Florence centre.
Nice hotel within walking distance of Florence centre. Restaurant is very medium, while breakfast is good. Certain rooms are far superior to others and if in the garden rooms be aware there is no elevator.
Comment from Hotel Management
Sep 4, 2017 by lh, Hotel Management
Dear Guest, It has been our pleasure to welcome you to Hotel Regency on your recent visit with us. We would like to take this opportunity to thank you for the time you took to complete our post stay survey. Please know, that we appreciate all of your useful comments and suggestions, which help us to improve the thousands of small attentions, which Hotel Regency is renowned for. We look forward to having you soon again as our honoured guest at Hotel Regency, “your home away from home”. Sincerely Yours, Claudia Gallo Resident Manager Hotel Regency
5 out of 5
Recommended
for Everyone
by A verified traveler from avon,ct

Fantastic place

Posted Aug 20, 2017 on Orbitz
Best ever From accommodations to all staff member we received a great welcome. Food also was great and not expensive. They were helpful guiding us where to go and what to see,but not pushy Laura who welcomed us with informations about hotel and areas could not be any more charming and delightful. We have stayed in many 5 stars hotel,this topped all of them.Tx Laura,Paolo and the rest
Comment from Hotel Management
Sep 4, 2017 by The Regency Team, Hotel Management
Dear Guest, It has been our pleasure to welcome you to Hotel Regency on your recent visit with us. Please know, that we appreciate all of your useful comments and suggestions, which help us to improve the thousands of small attentions, which Hotel Regency is renowned for. We look forward to having you soon again as our honoured guest at Hotel Regency, “your home away from home”. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice and quiet

Posted Aug 20, 2017
The reception Laura is super friendly. Nice breakfast and very clean. Cute little hotel very cozy.
Comment from Hotel Management
Sep 4, 2017 by The Regency Team, Hotel Management
Dear Guest, Thank you for the positive feedback. We are pleased to see that our hotel met your expectations. We are really looking froward to welcoming you soon Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything...

Posted Aug 14, 2017
Enjoyed our stay at the Regency. Good breakfast. Close to everything!
Comment from Hotel Management
Sep 4, 2017 by The Regency Team, Hotel Management
Dear Guest, Thank you for the positive feedback. Do not hesitate to contact us for your next stay in Florence! Looking forward to hearing from you soon Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Honeymoon of our dreams

Posted Jul 27, 2017
Had the chance to spend my honeymoon in Florence. We stayed at the Junior Suite (with Terrace) and we loved it!! The staff was always attentive and helpful and the room always clean. Breakfast was the best possible and the room was even better than we expected. We already plan to come back.
Comment from Hotel Management
Sep 4, 2017 by The Regency Team, Hotel Management
Dear Guest, It has been our pleasure to welcome you to Hotel Regency on your recent visit with us. Please know, that we appreciate all of your useful comments and suggestions, which help us to improve the thousands of small attentions, which Hotel Regency is renowned for. We look forward to having you soon again as our honoured guest at Hotel Regency, “your home away from home”. Regards
4 out of 5
by A verified traveler

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017
Dear Guest, Thank you to spend your time to leave us a feedback. I am glad to understand that you enjoyed your stay here at the Hotel Regency. Looking forward to welcome you again in Florence! Best regards Claudia Gallo Hotel Manager Hotel Regency
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Florence visit

Posted Jul 16, 2017
We really enjoyed this hotel ... the friendly and helpful staff, the cozy garden terrace, the quality of the food and drinks and the convenience of the location ... near the old town but not overrun by tourists.
Comment from Hotel Management
Sep 4, 2017 by The Regency Team, Hotel Management
Dear Guest, It has been our pleasure to welcome you to Hotel Regency on your recent visit with us. Please know, that we appreciate all of your useful comments and suggestions, which help us to improve the thousands of small attentions, which Hotel Regency is renowned for. We look forward to having you soon again as our honoured guest at Hotel Regency, “your home away from home”. Regards