Ratings based on 313 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from South Wales

Great Boutique Hotel close to all historic sights.

Posted Sep 19, 2017
Pros: everything.
Cons: Tea making facilities in the room perhaps ?
Location: Location excellent for sightseeing and eating out, but also in a quiet area.
A wonderful welcome to this hotel, which we stayed 3 nights celebrating our 25th wedding anniversary in September. The staff were helpful & very friendly, our room was beautifully furnished and spacious, and felt authentic as this hotel was originally a monastery 400 years ago, with the plaster on the ceilings untouched. Excellent breakfast in a lovely setting, and also bar service pre dinner was pleasant. Staff couldn't do more to make our stay a pleasant experience, and recommended various restaurants etc. all of which were superb.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Mateo, California

Great hotel

Posted Aug 13, 2017
It was awesome. Great staff and comfortable room.
Comment from Hotel Management
Aug 19, 2017 by The management, Hotel Management
Dear Guests, Thank you for being our guest. In the hope of being able to accommodate you again, we send you our best regards. The Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

First stay in Florence

Posted Aug 9, 2017 on Orbitz
Pros: The hotel felt like a house, with comfortable common areas and furniture.
Location: The hotel is less than a 5-minute walk away from the Duomo, Uffizi and the Pallazo Vechio and Ponte Vechio
This hotel is great! The staff is incredibly friendly and helpful, the breakfast is delicious, the rooms are comfortable and the hotel is delightful. The location is perfect as everything you want to see is within a 5 to 10 minute walk. I completely enjoyed my stay here and would recommend it to any traveller coming to Florence.
Comment from Hotel Management
Aug 19, 2017 by The Management, Hotel Management
Dear Guests, Thank you for being our guest. In the hope of being able to accommodate you again, we send you our best regards. The Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Excellent service. Staff was very helpful. I highly recommend this hotel.
Comment from Hotel Management
Jul 19, 2017 by Deepak.J, Hotel Management
Dear Sir/Madam, We thank you very much for your feedback. Regards The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Welcoming & Relaxing

Posted Jul 6, 2017 on Orbitz
Pros: Cute, loved the outdoor courtyard off the room
Location: Great location, tucked back on a side-street so it was nice and quiet but easy to walk anywhere we wanted to go.
Loved the hotel lobby and breakfast area. Staff was incredibly friendly and helpful and made us feel at home.
Comment from Hotel Management
Jul 19, 2017 by Deepak.J, Hotel Management
Dear Sir/Madam, We thank you very much for your feedback. We look forward to welcoming you next time. Regards The Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Slept in a room with a loft

Posted Jul 2, 2017 on Orbitz
Pros: Staff was excellent.
Location: Great restaurant on the corner. Almost everything is close by except the train station.
2 nights. in a room the had 3 beds. Two of the beds were up a flight of stairs to a loft that overlooked the main room. Hotel was laid out like a BB in Morocco.
Comment from Hotel Management
Jul 19, 2017 by Deepak.J, Hotel Management
Dear Sir/Madam, We thank you very much for your feedback. We look forward to welcoming you next time. Regards The Management
3 out of 5
by Thomas

Posted May 14, 2017 on Hotels
Nice room and terrace. Staff was not particularly friendly or helpful.
4 out of 5
by A verified traveler

Warm and welcoming staff

Posted Apr 15, 2017 on Hotels
Although the neighborhood was not ideal, the staff at the hotel were absolutely wonderful and made us all feel very welcome.
2 out of 5
Recommended
for Everyone
by A verified traveler

Dusty !

Posted Mar 16, 2017
Pros: Staff friendly, well meaning. Beautiful building. Comfortable bed. Good location.
Cons: Cleanliness / mini bar items / no coffee or tea in room /
Location: pretty much easy to walk anywhere in Florence. Really good restaurant right outside hotel.
The hotel is beautiful and very historical and whilst it was lovely to look at with spacious rooms and comfortable beds, the dust is terrible. I have asthma and had to have my inhaler for the first time in years due to the amount of dust in the room. The telephone was so dirty I cleaned it myself. After eating our own food one night, the daily room clean left cheese on the floor, crumbs on the table and desk. it had literally just been given a quick tidy. The breakfast is fine, but the chef coughed all over all the food all the time ! He brought a plate of ham and cheese to me - which is the only food for room service by the way, basically breakfast food re-worked - and I saw him cough all over it on the way up to my room, disgusting. No cof It is such a shame that such a beautiful hotel was missing being so good by such easily rectified faults. A good thorough clean of the room would have made a difference, and it should be made clear the only room service is a plate of ham and cheese with bread. The minibar is so minimal its not worth looking at. It is almost as if they do the minimal amount in order to claim they do it at all. All said and done, if they cleaned properly and upgraded the room service option I would consider staying there again. They need to sort out the chef's very noisy, very constant coughing and spluttering all over the hotel. It was like a 'faulty towers' episode. The pictures you see on the web site, are nothing like the rooms we had
4 out of 5
Recommended
for Couples
by A verified traveler

Charming

Posted Nov 9, 2016
Pros: It is in a very good location and it is on a quiet street. The staff was always pleasant friendly and worked hard.
Cons: There are really only 2 things I did not like about this hotel. The scramble eggs were never ever hot to say they were even warm would be a compliment. Also the shower in our room always left a puddle.