Ratings based on 626 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

hotel built in the 15 century with amazing charact

Posted Aug 1, 2017
Amazing atmosphere...obviously the hotel is not functionally on par with modern hotels but the experience, design and atmosphere is unique and amazing...you will sleep in middle age renaissance setting...staff is great and treats you in a very feiwndly way....overall it was great...
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Historical building close to major sights

Posted Jul 15, 2017
Cons: More comfortable bed
The hotel is right in the heart of Florence, very close to the Duomo and the museum with the statue of David. Great if you're coming to see the sights. The room was pretty spacious with a nice bathroom. My only complaint would be that the bed was rather uncomfortable with a very firm mattress. The staff were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Felt like a time machine

Posted Jul 10, 2017
Great hotel if you are really looking for something different to the common modern hotel. Great location for all the galleries and tourists spots and the staff are very friendly. We loved every second of our stay. Only thing I could ask for is a bigger tv with more English speaking channels.
Comment from Hotel Management
Jul 11, 2017 by chiara baruffa-Reception Desk, Hotel Management
We are happy you have wonderful birthday memories. This is really important to us since we strive to make our guests happy. Probably we'll see you in a future occasion, why not!? And we'll try to add more english channels:-) Kind regards, Chiara Baruffa
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Lovely breakfast! Nice, clean rooms! And a great location!
Comment from Hotel Management
Jul 11, 2017 by chiara baruffa-Reception Desk, Hotel Management
Thank you so much for writing we are very happy to read that you loved your stay. Kind regards, Chiara Baruffa
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Very nice hotel great location

Posted Jul 7, 2017
The hotel was very nice and in a great location very close to the museum with Micheangelo's David. And Chiarra at the front desk was an angel!! Made my stay though short wonderful!
Comment from Hotel Management
Jul 8, 2017 by chiara baruffa-Reception Desk, Hotel Management
Dear Mr. Alex thank you for staying with us and for writing. The Accademia at our back and the Duomo at the end of the street and in general the position close to all the main attractions is one of our strong-points. Welcoming you again would be a pleasure! Kind regards, Chiara Baruffa
3 out of 5
Recommended
for Everyone
by A verified traveler from australia

The Annex is NOT the hotel

Posted Jul 7, 2017
It is not clear in their advertising that the annex is actually a separate building in a different street. It is an apartment on the third floor above a notary. I had stayed at Logati dei Serviti before and wanted to show it to a friend, because it is a very special place, a renovated 800 year old orphanage in the centre of Florence. But instead we were located in a completely unrelated building, which was quite soulless, noisy and lacking everything the main hotel has going for it. The staff was unable to negotiate any change of room even though we asked several times.
Comment from Hotel Management
Jul 11, 2017 by chiara baruffa-Reception Desk, Hotel Management
Dear Madame, As shown you at reception desk your reservation was for the dependance and as explained we were fully booked. I had found a possible solution in the main hotel but you never stopped to check what I had to offer . The web site shows the 2 possible solutions of booking but again we are always happy to help our guest whenever is possible. We hope to be able to welcome you again and please write us directly to make sure you are getting the roomyou dream of. Kind regards, Chiara Baruffa
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good choice in central Florence

Posted Jul 5, 2017
Wonderful location near the Duomo, and reasonably priced. Decent amenities for a hotel of this level. Not a good choice for people with limited mobility, as stairs cannot be avoided. The building is charming and in good repair.
Comment from Hotel Management
Jul 11, 2017 by chiara baruffa-Reception Desk, Hotel Management
Dear Mr. William, Thank you for taking the time to write. The main hotel is under the protection of the Ministery of Fine Arts and we are therefore not allowed to put any slope or else in front of the hotel. Wheelchair access is very hard and the hotel is not suitable for people who cannot walk at all. In case of limited mobility ( people who can walk up the staris and only use the wheelchiar for longer walks) we generally suggest to book the dependance located few meters from the main hotel with only 3 steps to go up and with larger elevator, larger rooms. The main hotel is at any rate endowed with elevator ( too small for a wheelchair though) and suitable rooms. The most important thing is to write us beforehand so that we can suggest the best solution for guests to fully enjoy their stay. Hope to welcome you again! Chiara Baruffa
5 out of 5
Recommended
for Families
by A verified traveler

Great hotel and great location!

Posted Jul 3, 2017
Pros: Large room!
Location: Super close to the Duomo and the Accademia Gallery with the David.
This hotel was in a great location within walking distance to everything we needed. Hotel staff was great, and our groom was wonderful. Stayed in a family suite and it was big and comfortable. Would stay here again!
Comment from Hotel Management
Jul 4, 2017 by chiara baruffa-Reception Desk, Hotel Management
Dear Sirs, Thank you for leaving this nice comment and thank you for pointing out our strong points: position, staff and rooms. We are happy to read that a small part of your enjoyment of the city was due to us. Hope to welcome you again! Kind regards, Chiara Baruffa-Reception Desk
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Next to all the sights

Posted Jun 10, 2017
This hotel is charming, canopy bed , and loads of old furniture, to set room off , very close to all sights , nice staff and good breakfast in morning
Comment from Hotel Management
Jul 2, 2017 by chiara baruffa-Reception Desk, Hotel Management
Thank you for taking time in writing. We really appreciate it and hope to be able to welcome you againin Florence and in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from abbotsford bc canada

Very good location

Posted Jun 5, 2017
Excellent hotel great location The staff gave very good restaurant Recommendations, breakfast had the best cappuccino,would absolutely Stay there again or recommend without hesitation
Comment from Hotel Management
Jul 2, 2017 by chiara baruffa-Reception Desk, Hotel Management
Dear Mrs.Lynne, Thank you for writing you nice commets. They are very important to us to keep going! Hope to welcome you again