Ratings based on 227 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not nearly as good as reported.

Posted Apr 18, 2017
Location: Nothing.
Staff was hardly overworked, but seemed disengaged.
Comment from Hotel Management
Apr 21, 2017 by Ernesto C. , Hotel Management
Dear guest, please accept my most sincere apologies for our staff attitude during your last visit to Quality Santo Domingo. Your comments will be reviewed with them in order to avoid further recurrence. Sincerely, Ernesto C.
3 out of 5
Recommended
for Everyone
by A verified traveler

Its a beautiful hotel, nice renovations.

Posted Apr 2, 2017
Pros: scenery
Cons: better english speaking staff and stop hidden charges
Location: not much to do nearby
The overall stay was ok except that some staff are not fluent in english and so it was a task with ordering room service. Also the hotel needs to let guest be aware of hidden policies, especially those that incur unexpected charges.
Comment from Hotel Management
Apr 3, 2017 by Ernesto C. , Hotel Management
Dear Guest, thank you for submitting your feedback related to your most recent visit, it is a concern to hear that you felt there are hidden policies. We regret not been able to meet your expectations. Our Management Team is willing to clear any doubts you migh have on your future stay. Thank you! Ernesto C.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice staff

Posted Apr 1, 2017
Pros: Staff
Some "over use" pillows and bedroom sofa, but all little details kind of disappeared with staff service. Really willing to serve and nice sincere smiles. I will use it again
Comment from Hotel Management
Apr 3, 2017 by Ernesto C. , Hotel Management
Dear Guest, thank you for your most recent visit, we truly appreciate your comments about our staff. Be advised it is scheduled already for the month of may to receive new bedding products including soft and firm pillows. Best regards, Ernesto C.
4 out of 5
by Roberto

Real quality stay.

Posted Feb 13, 2017 on Hotels
It was an 8 day stay. Good breakfast buffet and close to the local Aquirium. The rooms are ok, however water quality is poor. Hot water was a hit and miss. Good for short stay.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Roberto, thank you for choosing our hotel for your week stay, rest assure we will work on the points of improvement mentioned. We look forward to welcome you back soon! Rgds, Ernesto C.
4 out of 5
Recommended
for Everyone
by A verified traveler

Well located near airport and bus stop

Posted Feb 9, 2017 on Orbitz
Well located near airport and bus stop for Las Terrenas
Comment from Hotel Management
Feb 11, 2017 by Ernesto C. , Hotel Management
Dear Guest, thank you choosing as your initial destination in DR, great to know our location was a plus for your stay. Best regards, Ernesto C.
1 out of 5
by PALOMA

Posted Feb 2, 2017 on Hotels
Expensive for the quality hotel, the worst service I've had in a hotel and wifi wasn't work
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Paloma, we are tuly sorry about your experience, I am personally committed to improve our services to avoid challenges you may have experienced. Sincerely, Ernesto C.
4 out of 5
by Shahriar

Great choice if you need to be near airport

Posted Jan 8, 2017 on Hotels
If you want to stay your last night near the airport and go to airport the next morning with peace of mind, this is the right place. A basic hotel with reasonable price without sacrificing comfort. It even has a pool and the food in restaurant was very good. Very good buffet breakfast. The staff who checked us in was fluent in English.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Shariar, it has been an honor for us to host you, your detailed review fill us with a high pride on what we do. Thank you, Ernesto C.
4 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Good alternative close to the airport few traffic

Posted Dec 19, 2016 on Orbitz
Pros: The internet, close to the airport
Cons: Shuttle service to the hotel
Location: Good location, any other atraction or mall close by
This hotel is good option, good internet, is the closest one to the airport, that is very good because the traffic jam of Santo Domingo are for hours and also the long line at the highway toll, of generrally happen. The big disavantage is of nothing is around, even the restaurant is good. There is no shuttle to the airport, you have to go by taxy US$15.
Comment from Hotel Management
Dec 21, 2016 by Ernesto C. , Hotel Management
Dear Marlon, your review is a great achievement for us, thank you for choosing our hotel as your destination in Santo Domingo. We must inform you there is not airport shuttle as the taxi union at the airport does not allow us to offer this service due to their local regulations. Once again we appreciate your comments and look forward to welcome you back soon! Sincerely, Ernesto C.
5 out of 5
by A verified traveler

Convenient and clean

Posted Nov 29, 2016 on Hotels
Close to airport, ocean view, good restaurant, clean room!
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Traveller, thank you for such great review about your last stay in our Hotel. We look forward to welcome you back soon. Best regards, Ernesto C.
4 out of 5
by A verified traveler

Posted Nov 22, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Expedia Traveller, thank you for choosing us as your destination in the city of Santo Domingo. Wishing you Happy Holidays! Ernesto C.