Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 24, 2016
Hotel staff was wonderful. Front desk is amazing, Very accomadateding. Very quiet and relaxing. Room rugs definitely need replacing. Otherwise I enjoyed my stay.
Comment from Hotel Management
Aug 25, 2016 by Ernesto Carrero , Hotel Management
Dear Guest, there is no better reward that receiving a review like this one, we look forward to welcome you back! Rest assure your comments will not be taken for granted. Best regards, Ernesto C.
5 out of 5
by Katarina from the Netherlands

Goed hotel voor een paar nachten

Posted May 9, 2016 on Hotels
We hebben dit hotel geboekt als eerste stop na een lange reis. Het hotel is binnen 10 minuten van het airport. Zeer handig. Service is goed en het ontbijt uitstekend. Zwembad en tuinen goed onderhouden.
Comment from Hotel Management
Jul 16, 2016 by Cynthia, Hotel Management
Dear Katarina, thank you for your short visit we truly appreciate your feedback. Rgds, Ernesto C.
2 out of 5
by A verified traveler

Posted May 1, 2016
The king size mattress was worse than Motel 6. It hurts my back, it was terrible never going back.
Comment from Hotel Management
May 13, 2016 by Ernesto C. , Hotel Management
Dear Guest, please accept our most sincere apologies you did not have the good rest you were expecting. We will proceed to review our mattresses in order to determine what happened. Sincerely, Ernesto C.
4 out of 5
by Atom from Istanbul

Pleasent stay...

Posted Apr 10, 2016 on Hotels
As an Airport hotel all was according to expectations
Comment from Hotel Management
Jun 18, 2016 by Cynthia, Hotel Management
Dear Atom, we are pleased for your comments and glad we met your expectations. Sincerely, Ernesto C.
2 out of 5
by LIGIA A. from Carmel NY

Posted Mar 28, 2016 on Hotels
We found a bug in the food. Hotel paid for taxi to airport. Gave us one night free.
Comment from Hotel Management
Jun 4, 2016 by Cynthia, Hotel Management
Dear Ms. Ligia A., once again please accept our most sincere apologies for the inconvenience while having breakfast. Rest assure we have taken corrective measurements as this incident is truly unusual in our property. We hope to you see in a near future. Sincerely, Ernesto C.
1 out of 5
by ann from Belgica

Posted Mar 26, 2016 on Hotels
the hotel was terribly overpriced , smelled humid, disgusting carpet and breakfast not eatable! And that for the full price of 185$!! The only advantage : it s very close to the airport.
Comment from Hotel Management
Jun 11, 2016 by Cynthia, Hotel Management
Dear Ms. ann, we are truly sorry about the challenges you experienced during your last stay at our property. Rest assure your comments have been shared with the team in order to review our product and facilities. Thank you, Ernesto C.
5 out of 5
by A verified traveler

Good choice for an airport hotel

Posted Mar 5, 2016 on Hotels
Front desk staff was absolutely amazing. They all were helpful, friendly and spoke perfect English. Other staff members I had contact with in the short time I was there were equally helpful. Area was on the edge of an industrial zone but the hotel grounds were nice, had an ocean view and this hotel provided the closest access to the airport via a short taxi ride. A taxi was available even at 2:00 AM for an early morning flight. The only drawback was the in-room air conditioning unit. It was incredibly loud but was the only option since the window was sealed shut and there was no ceiling fan to circulate air. Room price was on the high side but I would stay there again if I had an early flight.
Comment from Hotel Management
Jun 4, 2016 by Cynthia, Hotel Management
Dear Guest, thank you for such great review, rest assure the FD Team will be noticed along with the rest of the staff. Be advised that we just recently updated the air conditioning units on the 3rd floor of our property as well. We look forward to welcome you back soon. Rgds, Ernesto c.
4 out of 5
by Ali from Michigan

Customer service

Posted Dec 29, 2015 on Hotels
They did not honor Internet price
Comment from Hotel Management
Mar 12, 2016 by Cynthia, Hotel Management
Dear Ali, thank you for providing feedback related to your last stay, rest assure your challenges have been reviewed and shared with the Team to avoid further recurrence. Sincerely, Ernesto C.
2 out of 5
by A verified traveler from Toronto

Dishonest and too Expensive for what you get!!!

Posted Dec 20, 2015
Location: Indicated close to airport it was not!!! In the middle of no where! For the most part the people are out to gouge tourist!!!
The hotel offered to take us to the bus stop upon arrival discovered the driver wanted to gouge us $15USD for a short 3 minute ride. We thought it was free! We paid $15USD to get to the hotel which was significantly longer ride! Two beds in room less than a double size we are a couple! For that price we would have expected descent size bed! We felt ripped off!!
Comment from Hotel Management
Jan 5, 2016 by Ernesto, Hotel Management
Dear Nicholas, we are truly sorry you felt that way, be advise we have already address your comments along the management team that leads the outsource taxi company that provides service to our facilities in order to review their fees. Unfortunately Hotels have no control under the Taxi Driver´s Unión. Sincerely, Ernesto C.
4 out of 5
by Crismel from Dominican Republic

Good food and very quiet place

Posted Dec 14, 2015 on Hotels
Good food and very quiet place to rest, but the waiter service in the pool area is a bit slow.
Comment from Hotel Management
Feb 20, 2016 by Cynthia, Hotel Management
Dear Crismel, thank you for most recent visit and comments, we will share your feedback with our restaurant associates in order to analize the speed of our service by the pool. Happy Holidays! Ernesto C.