Ratings based on 215 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Nov 22, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Expedia Traveller, thank you for choosing us as your destination in the city of Santo Domingo. Wishing you Happy Holidays! Ernesto C.
4 out of 5
Recommended
for Families
by A verified traveler from US

Nice hotel close to airport.

Posted Nov 21, 2016
Pros: Very convenient to airport.
Very nice, comfortable overnight stay before morning flight.
Comment from Hotel Management
Nov 21, 2016 by ernesto.carrero@r-hr.com, Hotel Management
Dear John, that´s our main goal, to provide a good rest before taking your next flight... Thank you for choosing us! Look forward to welcome you back soon. Best regards, Ernesto C.
4 out of 5
by A verified traveler

have a little situation but they might idea of the

Posted Nov 12, 2016 on Hotels
have a little situation but they might idea of the resection took care of it right away I'm very happy for the
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear Guest, please accept our most sincere apologies for the initial challenges you experienced, I am glad the Front Desk Team was able to fix it promptly and efficiently. Best regards, Ernesto C.
1 out of 5
by A verified traveler

Posted Oct 30, 2016 on Orbitz
No bueno the room was horrible .. bathroom was decent
Comment from Hotel Management
Nov 8, 2016 by Ernesto C. , Hotel Management
Dear guest, please accept my most sincere apologies for the challenges you experienced during your stay. Sincerely.
4 out of 5
by A verified traveler from Finksburg, MD.

Posted Sep 2, 2016 on Hotels
I like hotel , it's breakfast is worth the stay. The Cuban sandwich is the best.
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Dear Guest, we are thrilled to know you had a great dinning experience in our Hotel. Thank you for review. Sincerely, Ernesto C.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2016
Hotel staff was wonderful. Front desk is amazing, Very accomadateding. Very quiet and relaxing. Room rugs definitely need replacing. Otherwise I enjoyed my stay.
Comment from Hotel Management
Aug 25, 2016 by Ernesto Carrero , Hotel Management
Dear Guest, there is no better reward that receiving a review like this one, we look forward to welcome you back! Rest assure your comments will not be taken for granted. Best regards, Ernesto C.
4 out of 5
by Monica from Boston, MA, USA

Regroup and Reorganize Before Flight

Posted Aug 3, 2016 on Hotels
Hotel was perfect for a single night before flying out the next day. Appreciated all amenities such as refrigerator, hair dryer, etc. Also, nice to have a restaurant open late and complementary breakfast. It was perfect to regroup and organize before traveling.
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Dear Monica, we hope you had a safe return back home. Thank you for your feedback!!! look forward to welcome you back soon to Quality Real Santo Domingo Airport.
4 out of 5
by A verified traveler

Good for airport convenience, nothing more.

Posted Jul 23, 2016 on Hotels
The hotel staff was great. Each and everyone of them. The hotel was tired. The carpets spelled sour and our room was damp and musty. Just needs a big freshen up. I think my disappointment was the amount they charge for what it is. There are no other choices near the airport, so I guess they take advantage of that captive audience, but for the rest of our trip we spent half for quality two-three times better. The neighborhood was very bad and unsafe, so you have to stay at the hotel or drive to Santo Domingo or further.
Comment from Hotel Management
Aug 1, 2016 by Cynthia, Hotel Management
Dear Guest, thank you for kind comments about our staff, we are truly sorry you experienced some challenges related to the Quality of our facilities. Rest assure we will not take for granted your observations. Sincerely, Ernesto C.
2 out of 5
by A verified traveler

Posted May 1, 2016
The king size mattress was worse than Motel 6. It hurts my back, it was terrible never going back.
Comment from Hotel Management
May 13, 2016 by Ernesto C. , Hotel Management
Dear Guest, please accept our most sincere apologies you did not have the good rest you were expecting. We will proceed to review our mattresses in order to determine what happened. Sincerely, Ernesto C.
4 out of 5
by Atom from Istanbul

Pleasent stay...

Posted Apr 10, 2016 on Hotels
As an Airport hotel all was according to expectations
Comment from Hotel Management
Jun 18, 2016 by Cynthia, Hotel Management
Dear Atom, we are pleased for your comments and glad we met your expectations. Sincerely, Ernesto C.